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Results for call center manager jobs in "call center manager jobs" in Jobs in South Africa in South Africa
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Key Responsibilities:Handle calls and customer interactions with professionalism and empathy.Manage and update CRM systems accurately.Provide administrative support to the UK operations team.Multitask effectively in a fast-paced environment.Deliver excellent customer service and support.Requirements:Fluent in English (both written and spoken).Previous experience in a call centre or administrative environment.Strong multitasking and organisational skills.Experience with CRM systems beneficial.Positive attitude and willingness to go the extra mile.
https://www.jobplacements.com/Jobs/C/Call-Centre-Administrator--Langebaan-1235261-Job-Search-03-03-2026-00-00-00-AM.asp?sid=gumtree
9h
Job Placements
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Minimum Requirements:Matric qualification is essentialA qualification in Management or a related field will be advantageousMinimum 7 years experience within a large call centre in debt collections or financial servicesAt least 3 years experience as an Operations Manager or in a similar senior leadership roleProven experience managing IR processes and driving performance improvement initiativesStrong knowledge of data analysis and collection performance metricsSolid understanding of regulatory frameworks, including NCA, POPIA and DCAComprehensive knowledge of collections KPAs and KPIs across the full account delinquency lifecycleIf you are a results-driven leader with a strong background in collections operations, we would love to hear from you.
https://www.jobplacements.com/Jobs/O/Operations-Manager-Collections-1265519-Job-Search-02-24-2026-04-17-46-AM.asp?sid=gumtree
8d
Job Placements
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Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266480-Job-Search-2-26-2026-9-23-24-AM.asp?sid=gumtree
5d
Job Placements
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N/Subs Cape Town HR Generalist role for a progressive FMCG company (Production / Warehousing and Sales, call centre)JobSeniority Level: Mid Career (4 - 6 yrs exp)Location: CPT - Northern SuburbsType: PermanentReport to: HR ChiefDuties and Responsibilities:National Diploma or Bachelors degree in Human Resources Management or related field.2-3 years of experience in a generalist or HR administrative support role.Experience in Retail, FMCG, Customer service, and Warehouse environments.Strong ER exp to CCMA levelTalent and Recruitment experience.Experience in HRIS, employee records management, and HR process coordination.Exposure to performance management or learning administration will be an advantage.Must have Manufacturing/ Wholesale / FMCG and Retail/ Distribution Centre experience.Looking for depth from candidates who grew within the HR space into an Officer/Generalist.Sectors: Human ResourcesFunctions: HR Consultant, HR Administrator, HR GeneralistQualification Types: Diplomas, Under Graduate Degrees
https://www.jobplacements.com/Jobs/H/HR-Generalist-1266582-Job-Search-02-26-2026-10-19-34-AM.asp?sid=gumtree
5d
Job Placements
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Position Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience working in a Support Centre environment will be an advantage.Essential Job Functions:Manage large amounts of inbound and outbound calls.Manage large volumes of tickets within set time frames.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.Escalate issues to relevant department, for further investigation, where needed.Build sustainable relationships and engage customers by going the extra mile.Meet induvial and team qualitative and quantitative targets.Document all call and ticket information according to standard operating procedures.Manage after hour emergency queries on a rotation basis.Skills and Functional Requirements:Understanding and working knowledge of functionalities on VeriClaim.Customer focused & ability to build customer relations.Ability to take responsibility for work done.Effective management skills.Ability to take initiative.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.General knowledge of Microsoft, Word and Excel.Excellent command of spoken and written English.Knowledge of the Private Medical Aid industry.Excellent communication skills verbal and written.Excellent Telephone and email etiquette.Detail orientated.Highly motivated and enthusiastic and able to work in a team.Credit Control experience will be an advantage.
https://www.jobplacements.com/Jobs/S/Support-Centre-Agent-1264856-Job-Search-02-22-2026-23-00-16-PM.asp?sid=gumtree
8d
Job Placements
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Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266481-Job-Search-2-26-2026-9-23-42-AM.asp?sid=gumtree
5d
Job Placements
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Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266482-Job-Search-2-26-2026-9-24-06-AM.asp?sid=gumtree
5d
Job Placements
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PURPOSE OF JOB To identify and promote opportunities to generate revenue from Non-gross lettable areas across the entire portfolio. KEY PERFORMANCE AREAS Responsible for NON-GLA Income (except for NON-GLA Promo Income managed by centre managers) across the portfolio.Responsible for identifying revenueResponsible for marketing, selling and coordinating exhibition courts, kiosks spaces, advertising spaces (including print and digital media).Revenue opportunities include but not limited to kiosks, exhibitions spaces, façade and pylon advertising, escalator, booms and lift branding, advertising frames, digital screens, refuse bins (internal and external) and parking advertising.Carry out full audit of the properties and identify alternative revenueRealising targets as established in each financial year’s approved budget, and, set and reviewtargets of identified revenue opportunities not budgeted for.Manage and develop NON-GLA bundleKeep abreast with market research to retain competitivePresent, obtain costs for and implement new revenueStay up to date with industry technology and trends and innovativeManage NON-GLA income contracts andManage NON-GLA income payments andEnsure correct allocation of payments together with accountingTrack targets, income and correspondingLiaise with key-stakeholders, centre mangers, marketing team, property managers and supportWeekly and monthly NON-GLA reporting in format prescribed from time to time by either Line or Senior Management.Build relationships with key suppliers, partners and serviceEnsure brand exposure is fitting to each specificEnsure that all rules and regulations regarding advertising are adheredResponsible for directs sales, including targeting specific brands and coldDuties include daily targeting and advertising of available advertisingResponsible for NON-GLAResponsible for advertising brand exposureTenant interaction pertaining to NON-GLA advertising andTake ownership of work, be responsible for performance relating to your goals &Ad-hoc AdminAttention to detail must beWill be required to travel on occasion and attend to promotional/exhibition activities whereAd-hoc assisting with cold calling, training, sourcing of pop-upAssist in with leasing and special projects as directed and assigned from time to timeQUALIFICATIONS, COMPETENCIES AND SKILLS Minimum of Grade 12Bachelor’s degree in marketing Property or equivalent (Advantageous)Minimum of 3 years’ experience in similarPassion for retail and marketingProficient in Microsoft Word, Excel, OfficeExcellen
https://www.jobplacements.com/Jobs/E/EXHIBITIONS--PROMOTIONS-MANAGER-1266279-Job-Search-02-26-2026-01-00-15-AM.asp?sid=gumtree
5d
Job Placements
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MARKETING CO-ORDINATOR / EAST LONDON REQUIREMENTSMarketing Degree / DiplomaMinimum 3 years’ experience in a marketing fieldIn depth knowledge of digital marketing including websites, Facebook, Instagram, Tik Tok etcExperience in execution of marketing campaigns including displays and eventsExposure to the motor industry would be advantageousKnowledge of graphic design would be advantageous KEY RESPONSIBILTIESLead Generation & ManagementManaging leads via 3rd Party Platforms and Meyers Website into CMS.Ensuring all used stock is photographed and correctly feeding into these platformsReconciling monthly sales in Pinnacle to CMS including intro sources which will assist withspend allocationsUtilise Pinnacle to extract database info in order to provide leads to the sales teamsWebsiteManage the Meyers Motors website by ensuring Backend updates for new car pricing/ OEMOffers / Aftersales Offers / New Model Releases / Used Car Stock etcSocial Media / Digital MarketingManaging Facebook per OEM RequirementsRun campaigns including boosting spendEnsure correct CI is used when running OEM campaignsClaims / BudgetingLiaise with Sales Managers and OEM to agree quarterly activities and budget. Submit claimsas agreed to OEM’s for paymentCall CentreManage the productivity of the Call Centre ensuring that monthly targets are met foroutbound workshop bookingsOverallProvide support to the Department Managers by executing on the jointly agreed plans on amonthly basisThe above plans could include pamphlets, displays and events amongst othersSalary: Market related including Company VehicleApplication Process:
https://www.jobplacements.com/Jobs/M/MARKETING-COORDINATOR-1205433-Job-Search-07-23-2025-02-00-15-AM.asp?sid=gumtree
7mo
Job Placements
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Position: Call Centre AgentLocation: Germiston, JohannesburgDate: 25 February 2026We are looking for a reliable and professional Call Centre Agent to join our team. This hybrid role combines client-facing call centre work with field-based driving tasks, making it ideal for someone who can bridge office strategy and on-the-ground execution.Key Responsibilities:Handle inbound and outbound calls professionally, including debt collectionConduct field visits and client follow-upsPlan and optimise daily routes using navigation toolsMaintain accurate records of client interactionsDraft letters and manage correspondenceAttend virtual and in-person briefing sessionsEnsure professional and courteous client communication at all timesRequirements:1–2 years’ call centre experienceMinimum 3 years debt collection experience.Strong route-planning and navigation skillsExcellent interpersonal, negotiation, and persuasion skillsWell-presented with high emotional intelligenceAbility to maintain professional relationships in challenging situations.Valid Drivers licenseRemuneration:Salary is negotiable based on experience and qualifications
https://www.jobplacements.com/Jobs/C/Call-agent-1266452-Job-Search-02-26-2026-05-00-15-AM.asp?sid=gumtree
5d
Job Placements
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Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Represent the REGENT brand as a positive and professional ambassador.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityStrong sales drive, organisational and time-management skillsAdaptable, resilient, results-focused
https://www.jobplacements.com/Jobs/S/Student-Advisor-1205827-Job-Search-07-23-2025-10-36-56-AM.asp?sid=gumtree
7mo
Job Placements
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