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We are looking for a manager to help monitor and oversee the proper functioning of our call centre. You will be required to ensure the centre is performing at its best and producing results. You will also be required to make budget plans, analyze performances and report to management on the happenings of the centre. Your contribution will make an impact on the kind of service we provide and keep our customers satisfied.
Responsibilities
* Create a task list for the call center daily activities and ensure they are achieved.
* Ensure the resources are used to produce optimal results.
* Manage the call center to achieve quantitative and qualitative objectives
* Plan and implement the overall strategy
* Track and measure productivity and compare to benchmarks
* Offer solutions for improvement
* Identify bottlenecks and suggest solutions
* Monitor the performance of the call center and regularly provide feedback.
* Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
* Provide training and orientation for the recruits to provide high-quality customer service.
* Oversee the budget plans and track expenses of the call center.
* Assess performances with metrics like calls left waiting, calls missed, etc.
* Ensure that all employees adhere to the company policies and regulations.
* Prepare performance reports and report any issue to the management.
* Build relationships with staff and clients
* Create a welcoming and motivating environment for employees
* Oversee the call center altogether
* Helps call agents with challenging customer service issues.
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motivate employees
* Great verbal and written communication skills
* Ability to remain calm and in control of a situation
Market Related
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motiva
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243632&xid=1555_55967
2y
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Five Full stack PHP developers( 6 years upwards experience)ideally with Laravel and Symfony experience
Objectives of role:
* Build modern complex PHP / Laravel or (other frameworks) web based apps.
* Build robust, integrated applications and modules to support and enable the companies consulting, managed services, and 4PL supply chain/logistics businesses. These transactional applications and modules will serve as the foundation for the business analytics and AI capability the company is developing
What are the minimum requirements?
* Completed BSc degree or similar teritary qualification
* Min 6 years development experience solving complex problems, and Proven experience building complete solutions including database design and APIs
* PHP
* Laravel - experience with Queues, schedules, Vapor, Nova, Eloquent, Caches, Socialite is an advantage
* OIDC, OAuth2
* MySQL, SQL
* Knowledge of other languages especially Java 8 and above and Python
* Spring Boot, Quarkus / MicroProfile/CDI
* Git
* XDebug
* REST, OpenAPI, SOAP, gRPC
Proven experience building complete solutions including database design and APIs. The ability to demonstrate regarding decisions and trade-offs made in the process.
*Desired Skills: *
* PHP Laravel
* Laravel framework
* Symfony
*Desired Work Experience: *
* 5 to 10 years
*About The Employer: *
Our client is a technology agnostic consulting and technology business dedictated to creating innovative business solutions that help enterprises boost performance.
With a wide range of customers across most industry sectors, they are acknowldged as one of the leading mid sized firms,providing business optimisation solutions across supply chains, business systems and smart city solutions.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNTIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189855&xid=1554_10523
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Au Pair Needed in Bedfordview area, R8000/month, Monday to Friday: 13:00 - 18:00, to look after four children ages 4 to 9. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 37456).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R8000Job Reference #: 37456Consultant Name: Michael Longano
3d
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Minimum requirements: MatricMinimum 3-5 years experience in LogisticsGeneral knowledge of Imports / Exports / General Logistics / Warehousing/ Customs / Rate UnderstandingCourier/Express Experience would be preferable (International and Local)MS Office and Cargowise (if possible) Consultant: Michelle Du Toit - Dante Personnel East Rand
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczOTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188092&xid=1109_73954
2y
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Au Pair Needed in Morning Hill, Bedfordview area, R5500/month, Monday to Thursday: 13:00 - 18:00, to look after 12yr old girl and 9yr old boy. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 29215).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R5500Job Reference #: 29215Consultant Name: Michael Longano
3d
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Au Pair Needed in Sydenham, Linksfield area, R4000/month, Monday to Friday: 13:30 - 16:00, to look after 9yr old boy. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 41050).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R4000Job Reference #: 41050Consultant Name: Michael Longano
3d
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Overall, Role Responsibilities
General
Full payroll functionApplication for Tax DirectivesCompleting Statutory returns i.e PAYE, UIF &SDLCompleting of IRP 501 recons and year end on Easyfile systemDealing with staff queriesGarnishees & maintenance OrdersHandle administration of medical aid, provident and funeral fundsHandle statutory payments – returns & paymentsResponsible for timeous and accurate capturing of employee data in respect of engagements, terminations, transfers, and promotionsReconciliation of medical aid, provident, MIBCO and other third- party paymentsClient satisfaction and client retention
Qualifications and Experience
Diploma in Accounting/HR or relevant degree3 + years payroll processing experience essentialCertificate in Sage VIP PeopleMicrosoft proficiencyLegislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE
Skills and Personal Attributes
Excellent verbal and written communication skillsIn-depth understanding of human resources and labour rules and regulationsAttention to detail and strong numeracy skillsWorking knowledge of payroll softwareStrong organisational and time management skillsAbility to prioritise tasks effectivelyInterpersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjA5ODYzMTY0P3NvdXJjZT1ndW10cmVl&jid=1319516&xid=4209863164
3d
1
SavedSave
Overall, Role Responsibilities
General
Full payroll functionApplication for Tax DirectivesCompleting Statutory returns i.e PAYE, UIF &SDLCompleting of IRP 501 recons and year end on Easyfile systemDealing with staff queriesGarnishees & maintenance OrdersHandle administration of medical aid, provident and funeral fundsHandle statutory payments – returns & paymentsResponsible for timeous and accurate capturing of employee data in respect of engagements, terminations, transfers, and promotionsReconciliation of medical aid, provident, MIBCO and other third- party paymentsClient satisfaction and client retention
Qualifications and Experience
Diploma in Accounting/HR or relevant degree1+ years payroll processing experience essentialCertificate in Sage VIP PeopleMicrosoft proficiencyLegislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE
Skills and Personal Attributes
Excellent verbal and written communication skillsIn-depth understanding of human resources and labour rules and regulationsAttention to detail and strong numeracy skillsWorking knowledge of payroll softwareStrong organisational and time management skillsAbility to prioritise tasks effectivelyInterpersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTg5NTgyNzM0P3NvdXJjZT1ndW10cmVl&jid=1319515&xid=2189582734
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Skills and Qualifications:
A tertiary qualification would be preferred;2-5 years programming experience;Motivated team worker and a self-starter;Knowledge of corporate HR processes would be beneficial but not essential;Knowledge and experience developing with: HTML, CSS, C#, MVC, ASP.NET 4.0/4.5, SQL Server 2016+;Experience with Plinq, Interfaces and Web APIs advantageous;Exposure to AI integration advantageous;Exposure to AWS environments;Experience with Mobile optimisation.HTML, CSS, C#, MVC, ASP.NET 4.0/4.5;SQL Server 2016;Plinq, Interfaces and Web APIs;Excellent technical skills;Excellent problem-solving abilities;Excellent communication skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTgzNjk5OTc0P3NvdXJjZT1ndW10cmVl&jid=1124856&xid=1583699974
3d
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Au Pair Needed in Bedfordview area, R5000/month, Monday to Friday: 13:00 - 17:00, to look after 13yr old boy and 10yr old girl. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 11431).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R5000Job Reference #: 11431Consultant Name: Michael Longano
3d
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You must have strong communication skills and the ability to add value to existing product lines and develop high-end bespoke software & applications, mobile apps and websites across all sectors, both commercial and not-for-profit. This role offers excellent career growth opportunities as well as lucrative incentives and benefits.
The role is FULLY REMOTE.
Activities will include:
Designing the front-end layer of our web application, which supports international companies in managing their translation projectsActive participation in software development processes such as code review, technical problem analysis and resolutionCooperation within a small team (back-end & front-end) managed by a Project manager
Requirements
Experience in developing web applications based on front-end technologies (including min. 2 years in React)Very good knowledge of JavaScriptKnowledge of Redux/MobXKnowledge of Webpack, Sass
The successful applicant will work with clients in the financial services industry and may be required to pass credit, criminal or other background checks. Applicants must be eligible to work in the Republic of South Africa.
Skills and Qualifications:
A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering;Strong understanding of systems design and implementation;Excellent technical skills;Excellent problem-solving abilities;Excellent communication skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjUwODA5MDk/c291cmNlPWd1bXRyZWU=&jid=1124854&xid=325080909
3d
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The team is servicing UK-based clients enterprise translation technology space. You must have strong communication skills and the ability to work with a team of front and back-end engineers, lead by a Project Manager. This role offers excellent career growth opportunities as well as lucrative incentives and benefits.
The role is FULLY REMOTE.
Activities will include:
Working closely with your team to develop and deliver high-end solutions using Agile methodologies;Design and development of advanced software supporting the work of translators;Actively seek new methods to optimise system operation;Ensuring all code is readable, well documented and testable.
Requirements
2+ years commercial experience in Java programming using the Spring frameworkKnowledge of WebServices (SOAP and REST)Knowledge of SQL and issues related to relational databases (Hibernate, HQL)Familiarity with a version control system (Git)
The successful applicant may work with clients in the financial services industry and may be required to pass credit, criminal or other background checks. Applicants must be eligible to work in the Republic of South Africa.
Skills and Qualifications:
A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering;Strong understanding of systems design and implementation;Excellent technical skills;Excellent problem-solving abilities;Excellent communication skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTQwOTAxNDkxP3NvdXJjZT1ndW10cmVl&jid=1124852&xid=1540901491
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Someone who can both look at code and also write requirements and technical specifications for developers with extensive experience in Microsoft Dynamics Business Central 14 and above.
The role is FULLY REMOTE.
5+ years professional experience
The successful applicant will work with clients in the financial services industry and may be required to pass credit, criminal or other background checks. Applicants must be eligible to work in the Republic of South Africa.
Skills and Qualifications:
A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering;Strong understanding of systems design and implementation;Excellent technical skills;Excellent problem-solving abilities;Excellent communication skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzYyOTk4Nz9zb3VyY2U9Z3VtdHJlZQ==&jid=1124855&xid=63629987
3d
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Degree - Business Administration / Marketing
Proven experience in Business Development and Sales in advisory services or consulting industry.
Cold Chain / Temperature Management Solutions industry experience an advantage
Product Management experience
Understand Market research and Sales Strategies
Problem solving and Analytical skills
Familiar with Cloud Software and Agile
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTY5OTA4Njg2P3NvdXJjZT1ndW10cmVl&jid=1724167&xid=1969908686
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SUMMARY
We are looking for a highly organized, detail oriented Bookkeeper/Accountant, who will be responsible for the management and reporting of financial data of the organization.
RESPONSIBILITIES
Preparing accounts and tax returnsMonitoring spending and budgetsAuditing and analysing financial performanceFinancial forecasting and risk analysisAdvising on how to reduce costs and increase profitsCompiling and presenting financial and budget reportsEnsure that financial statements and records comply with laws and regulationsKeeping account books and systems up to date.Basic Bookkeeping up to trial balance.Statutory returns.
REQUIREMENTS
Bcom Degree in Accounting/any relevant degree.Must be able to work on Xero Accounting SoftwareExperience in retail is a plus.
SALARY
R25 000 negotable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTkwMDA5MjYzP3NvdXJjZT1ndW10cmVl&jid=1241860&xid=3590009263
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BSc Computer Science / or BCom Informatics
BI and Test analysis
Process and Data analysis
Develop, calculate and monitor
Design and management of Information Systems
Testing and documentation
Advanced MS Excel
Programming experience/knowledge
Analytical person with an interest in Informatics
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODc5OTMxMTAyP3NvdXJjZT1ndW10cmVl&jid=1679725&xid=1879931102
3d
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Vacancy alert !!!
SAICA Trainee Accountant
Bedfordview
Requirements
Busy with or completed BComm degree
Drivers license
Email CV, ID, license and transcripts to bernadette@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDQ5NDg4MTAyP3NvdXJjZT1ndW10cmVl&jid=1621144&xid=2049488102
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Degree - Business Administration / Marketing
Proven experience in Business Development and Sales in advisory services or consulting industry.
Cold Chain / Temperature Management Solutions industry experience
Product Management experience
Understand Market research and Sales Strategies
Problem solving and Analytical skills
Familiar with Cloud Software and Agile
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDkzMzQ1NzYzP3NvdXJjZT1ndW10cmVl&jid=1679722&xid=3093345763
3d
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You will provide strategic direction and overall leadership in the total, large and complex Short Term Insurance Moto and Non-Motor Claims process. You will be responsible for achieving optimal levels of efficiency of claims operating procedures so that the highest standard of quality and customer service is maintained.
Requirements:
Matric - With MathematicsRENQF 5 in Short Term Insurance Degree in Law or Risk preferredClass of BusinessMust be FAIS compliant12-15 years of relevant work experience within Short Term Insurance Claims validations and settlement for both personal and commercial lines motor and non-motor.At least 8 years of Managerial experience at an Insurer or Risk Carrier. Experience required in process engineering, strategy development and implementation, budget management, policy wording, claims guidelines and risk acceptance.Specialist-level technical knowledge and understanding of relevant short-term insurance policy wording required.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzkyNDUxMTc1P3NvdXJjZT1ndW10cmVl&jid=1305790&xid=1392451175
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My Insurance client in the East Rand is looking for a Product Development Solution Architect
You will do Product Development and ManagementEnhancement and maintenance of learning platformsShort Term Insurance Compliance (Basic understanding)Market Evaluation / TrendsBusiness Development, such as creating and implementing business modules, provide guidelines and input regarding system enhancementsUnderwriting guidelines and supportProduct Performance analysis
Requirements:
MatricFAIS NQF 4 Higher Certificate in Short Term InsuranceRE 510+ years exp Underwriting Short Term Insurance ProductsAdvanced Product Knowledge and application in respect of all classes of insurance indemnified under the Commercial Lines Policy as well as Specialised Liabilities such as Broadform, Directors and Officer, Schools LiabilitiesTravelling - Nationally Must have valid drivers license.Rating methodologies and product structures
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzEwMDkxODU/c291cmNlPWd1bXRyZWU=&jid=1305786&xid=131009185
3d
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