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Purpose of the job The Helpdesk Agent serves as the single point of contact for end users to receive support and maintenance. Responsible for offering support and customer service on company-supported computer applications and platforms through running diagnostics, troubleshooting problems and analyzing appropriate actions.Key Responsibilities 1. Administrative Updating tickets regularlyUpdate documentation and processes within the support environmentEnsure that the call category is appropriate to the description 2. Productivity Calls closed within SLAResolution rate (how long it takes it takes to resolve ticket/s)3. Quality Low call re-open rateAgent utilization (average tickets per day resolved and time spent)4. Customer Satisfaction Good client feedback from satisfaction surveyKeeping users informed on the progress of the query Core Skills/ Competencies Mandatory Technicak Skills/ Abilities required to do the job Microsoft office (word, excel, outlook)Experience with ticketing systemKnowledge of IT hardware (Mobile devices and other tech products)OS Experience (Windows)Experience with Network (troubleshooting)Personal Attributies/ Charater traits required for this job Effective communication skillsTelephone etiquetteActive listening skillsCustomer excellence orientationAbility to work as part of a teamProactive problem solverGood organizational abilitiesAbility to pay attention to detailTime and priority management Minimum requirementsIT Certification/DiplomaMatricA minimum of 1 year experience within an IT call Centre
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-1270002-Job-Search-3-9-2026-10-07-37-AM.asp?sid=gumtree
15h
Job Placements
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Now Hiring: Sales RepresentativesExpress Employment Professionals is currently recruiting driven Sales Representatives for a fast-growing business solutions company specialising in office printing technology, document management solutions, and business equipment for SMEs and corporate clients across South Africa.This opportunity is ideal for individuals who thrive in a high-energy, target-driven sales environment and enjoy building relationships through face-to-face client engagement. The successful candidates will play a key role in identifying new business opportunities, presenting solutions to potential clients, and contributing to the growth of a dynamic sales team.If you are competitive, resilient, and motivated by achieving measurable results, this role offers the opportunity to develop your sales career while working alongside a supportive team focused on performance and continuous improvement.Candidates with B2B sales experience, strong communication skills, and a passion for prospecting and client interaction are encouraged to apply.
https://www.jobplacements.com/Jobs/S/Sales-Representatives-1270246-Job-Search-03-10-2026-04-00-37-AM.asp?sid=gumtree
15h
Job Placements
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About redAcademy redAcademy is passionate about launcing careers in tech for South African youth, through customised training and real work experience. We exist to make careers in tech more accessible, more diverse, and deeply rooted in real-world readiness.If youre passionate about using creativity and content to inspire young people to choose a future in techyou belong here.Role Overview As part of its continued growth, redAcademy is expanding its Career Accelerator team to meet increasing demand for both accredited skills programmes and short, high-impact courses designed for employed learners. These programmes equip working professionals with practical, workplace-ready capabilities aligned to industry and regulatory standards.We are seeking an experienced and dynamic Training Facilitator with a strong academic or vocational background in technology-focused education to deliver structured, outcomes-driven learning aligned to QCTO accreditation standards.This role combines learner facilitation, content development, curriculum support, learner tracking, and client engagement. The successful candidate will work with employed professionals across industries, ensuring academic integrity while enabling meaningful workplace application. Key Responsibilities Training & Facilitation Deliver curriculum aligned to skills programmes and short courses to employed learners.Facilitate structured group learning, discussions, and practical application sessions. Lead interactive sessions including discussions, industry-relevant case studies, and applied customised workplace activities.Support learners in understanding and applying concepts within their organisational context.Acadmeic & Programme Delivery Contribute to the development and refinement of training materials in line with accreditation and quality assurance requirements.Ensure assessments, moderation processes, and learner portfolios meet compliance standards.Maintain accurate learner records and documentation in line with QCTO requirements.Cohort & Learner Management Monitor learner attendance, progress, and assessment completion.Provide structured learner support and academic guidance.Prepare progress updates and reports for internal teams and corporate clients.Client & Stakeholder EngagementParticipate in client onboarding and programme scoping discussions.Contextualise learning examples to align with industry-specific needs.Maintain professional relationships with corporate stakeholders.Quality & Continuous Improvement Ensure training delivery meets redAcademy quality
https://www.jobplacements.com/Jobs/T/Training-Facilitator-at-RedAcademy-1270241-Job-Search-3-10-2026-6-58-03-AM.asp?sid=gumtree
15h
Job Placements
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Skills & Experience:C#/.NET exposure, basic web dev (HTML, CSS, JavaScript), SQL knowledge, Git familiarity, understanding of APIs and SDLC. Mobile experience is a plus. Qualification:Degree or Diploma in Computer Science, Software Engineering, Information Systems, or similar. Portfolio or GitHub projects advantageous. Contact MORGAN MARHOTHA
https://www.jobplacements.com/Jobs/J/Junior-Software-Developer-1270292-Job-Search-03-10-2026-04-13-42-AM.asp?sid=gumtree
15h
Job Placements
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Requirements2 - 4 years working experience.Valid drivers license. A+ and N+ or MCSE/MCITP.Clear understanding of office 2010/2013/2016 installation, support and maintenance is required for Windows.Office 365 Setup and configure.Good understanding of Microsoft products.Windows Server 2008/2012/2016/2019 Experience.Exchange Server 2013/2016 (will be an advantage).Google Gsuite experience setup and configure experience (will be an advantage).Understanding of DNS/DHCP.Strong networking knowledge is required.Understanding of WLAN, WAN and LAN environments. Familiar with Ubiquiti products.Helpdesk knowledge and experience dealing with customers and understanding how to deliver clear and effective IT Support Services.Network Cabling, Wireless configuration and management TeamViewer support experience.
https://www.jobplacements.com/Jobs/I/IT-Technician-1270326-Job-Search-03-10-2026-04-28-11-AM.asp?sid=gumtree
15h
Job Placements
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IT Support Engineer Tier 1 Bellville Cape Town
Our client is looking for a IT Support Engineer TIER 1 with 3 years’ experience especially in Microsoft 365 and must be certified. Must be able with installing and supporting of Microsoft Office 365 and Azure. The ideal candidate should have great troubleshooting skills, pay attention to details, and have a thorough knowledge of computer hardware and software.
Salary R 25000 CTC – Office bound job in Bellville
Min Qualifications and requirements
• A MCP/A+/N+/Microsoft 365 Certified Administrator or equivalent qualification.
• Microsoft 365 Certified Administrator – ESSENTIAL A MUST HAVE
• A minimum of 3 years’ experience in a desktop support/Tier 1 IT Support Engineer environment.
• A minimum of 3 years’ experience with installing and supporting O?ce 365 and Azure
• A minimum of 3 years’ experience with installing and troubleshooting laptops, desktops, printers, and mobile devices
Responsibilities
• Administering and Supporting Microsoft AD and/or Entra ID.
• Assists with monitoring, investigating, and remediating all security threats.
• Resolves service requests according to SLA.
• Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.
• Installing and supporting desktop operating systems.
• Installing and supporting O?ce365 applications.
• Installing and troubleshooting laptops, desktops, printers, and mobile devices.
• Troubleshooting networking problems.
• Installing and supporting voice applications.
• Supporting and remediating anti-virus and security issues.
• Creates/amends/deletes user accounts in all systems.
• Supports IT Administrators with escalated calls.
• Supports Video Conferencing and biometric access control equipment.
• Configures, administers, and troubleshoots Office 365 including Exchange, Teams,
Sharepoint Online, OneDrive, and InTune.
• Attends meetings and updates documentation accurately when required.
Apply online
Salary: R25000Consultant Name: Quinton Wright
1d
FROGG Recruitment SA
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