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The Role:Work with nextâ??gen fibre technology at a leading openâ??access FNO building futureâ??proof networks.Be part of impactful national infrastructure projects that support highâ??speed connectivity and economic growth.Grow your career in a specialist, innovationâ??driven team dedicated to highâ??quality fibre deployment.Key Responsibilities:Perform fibre splicing, termination, and testing using OTDRs, power meters, and related tools.Connect FTTH and FTTB clients to the GPON network.Diagnose and repair faults to ensure optimal fibre network performance.Use network designs, schematics, and technical drawings to complete accurate installations.Maintain detailed records of splicing work, test results, and submit asâ??built documents.Endâ??toâ??end enterprise linkâ??building experience is highly valued.Collaborate with project managers, engineers, and technicians to meet deadlines and project goals.Job Experience and Skills Required:3+ years experience in fibre optic splicing, installation, and testing.Technical certifications (FOA and CFOT) preferred. High School Diploma required.Proficient with OTDRs, power meters, and fusion splicers.Strong knowledge of fibre standards, specs, and best practices.Experience with underground and aerial installation techniques.Able to work at heights, outdoors, in confined spaces, and lift heavy equipment.Valid drivers licence, reliable transport, flexible availability, and strong problemâ??solving skills.Apply now!
https://www.jobplacements.com/Jobs/F/Fibre-Optics-Splicing-Technician-1257279-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree
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Job Placements
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Worcestor-1257643-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree
13d
Job Placements
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Potchefstroom-FebMarch-1262923-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree
13d
Job Placements
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-FebMarch-1262215-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree
13d
Job Placements
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The Monitoring Agent is responsible for the real-time monitoring of network and system activity, swiftly responding to alerts from monitoring tools, assessing their customer impact, and proactively driving issue resolution. Acting as the first line of defence against service incidents, this role requires effective communication with affected teams and stakeholders to ensure minimal downtime and maintain an exceptional customer experience at every stage. In addition, the Monitoring Agent is responsible for monitoring SLA clients to ensure service commitments are met, as well as conducting general monitoring of all client equipment to identify and escalate potential issues before they affect service delivery.Key Responsibility Areas:Real-Time Monitoring and Alert Response:Monitor network systems (Zabbix, Grafana, The Dude, Altostrat) for performance anomalies, service disruptions and triggers.Assess the severity and customer impact of incoming alerts.Initiate documented troubleshooting steps to resolve issues and independently where possible. Log all network incidents clearly and accurately in the ticketing system. Conduct basic troubleshooting to see if connectivity can be restored, before escalating to relevant teams.Incident Communication and Escalation Management:Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA).Follow established escalation procedures, engaging higher-level support teams when necessary.Proactively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.Customer Impact and SLA Management:Assess and clearly document customer impacts associated with network alerts and incidents.Prioritise incidents based on the level of customer impact and urgency.Consistently adhere to agreed-upon Service Level Agreements (SLAs), ensuring timely responses and resolutions.Continuous Learning and Improvement:Develop a comprehensive understanding of network infrastructure, monitoring systems, and customer environments.Identify opportunities for process improvements, system enhancements, and monitoring optimisations. Actively participate in training and knowledge-sharing initiatives within the surveillance team.Key Outputs:Accurate Incident Logs.Proactive Incident Communication.Adherence to SLAs.The successful candidate must have the following experience/skills and competencies:Experience: Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous. Experience with ticketing systems in a team-based support environment beneficial. Technical Competencies: Basic underst
https://www.jobplacements.com/Jobs/N/Network-Monitoring-Agent-1265676-Job-Search-03-24-2026-00-00-00-AM.asp?sid=gumtree
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ENVIRONMENT:A document Automation Solutions company is seeking a Junior Support Agent to join their team. You will be the first line of defense for their document management and process automation ecosystem, as well as their Print management software packages that are sold to their customers. DUTIES:Tier 1 Support (Initial triage of the support request)Tier 1 TroubleshootingSystem MaintenanceSystem Updates REQUIREMENTS:Technical Requirements (Must-Haves) – Min 3 years’ experience SQL Knowledge (Microsoft SQL) PostgreSQL is an Advantage. Microsoft SQL Server 2016 and aboveBasic Web Technologies Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.Basic understanding of AI and Natural Language PromptsTechnical Troubleshooting skills. The ability to do basic problem-solving.Windows Environment experience. Navigating Windows Server environments and managing basic IIS (Internet Information Services) settings. Windows Server 2016 and aboveWindows Desktop Environment Experience: Navigating Windows Desktop environments and managing basic services and software packages.Basic Networking skills: Familiar with how a network is set up and configured. Advantages Requirements: A Basic understanding of APIs and how data moves between different software platforms.Experience with Regular Expressions (RegEx) for data validation and pattern matching.Knowledge of document management and workflow technologies.MAC OS Environment experience with navigating and managing basic ServicesLinux OS Environment experience with navigating and managing basic services and applications ATTRIBUTES:Patience: The ability to translate tech-speak into plain English for non-technical users.Documentation Skills: A commitment to logging tickets accurately.Adaptable: The ability to learn new technologies and grow core skills to fulfil other roles in the organization. The ability to work under intense pressure.
https://www.jobplacements.com/Jobs/J/Junior-Support-Agent-JHB-1274418-Job-Search-03-23-2026-07-00-15-AM.asp?sid=gumtree
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Job Purpose:To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures that users can work efficiently with minimal disruption and that support requests are handled in a professional and timely manner.Key ResponsibilitiesProvide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.Log, track, and manage support requests through the helpdesk or ticketing system.Diagnose and resolve technical issues remotely and on-site.Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.Install, configure, and maintain computer hardware, software, and peripheral devices.Set up new user accounts, devices, and access rights in accordance with company procedures.Assist users with password resets, account lockouts, and access-related issues.Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.Perform routine maintenance, updates, and software installations.Ensure that all equipment is correctly recorded in the asset register.Provide user training and basic guidance on systems and applications.Maintain accurate documentation of incidents, resolutions, and IT procedures.Assist with workstation setups, office moves, and onboarding of new employees.Monitor recurring issues and report trends to management.Follow IT security, backup, and data protection procedures.Maintain a professional, courteous, and service-oriented relationship with users.Requirements:Matric and relevant IT qualification13 years IT support experienceGood knowledge of Windows and Microsoft 365Strong troubleshooting and communication skillsExperience with helpdesk/ticketing systems advantageousOther RequirementsMay be required to travel between offices or sites.May be required to work after hours or on standby from time to time.Valid drivers licence The proposed salary for the role is R19k - R24k per month, but the option remains with the client to offer a market related salary aligned with qualifications, skills, and experience.NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email..
https://www.jobplacements.com/Jobs/I/IT-Specialist-End-User-Support-1274349-Job-Search-03-23-2026-04-28-04-AM.asp?sid=gumtree
13d
Job Placements
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Key Responsibilities (What You Will Do):Deliver handsâ??on support for both software and hardware solutions.Manage service calls and installations with precision and professionalism.Diagnose, troubleshoot, and resolve customer queries quickly.Escalate issues when needed and ensure the proper closure of every case.Handle onsite networking challenges and fault prevention.Provide accurate reports and feedback to clients and internal teams.Key Requirements and Skills (What You Bring to the Table):2+ years experience in time & attendance/access control systems.Strong background in call centre and field support.A+ and N+ certifications and solid networking knowâ??how.Excellent communication skills and a customerâ??first mindset.Valid drivers license and the ability to work under pressure.Punctual, honest, and reliablealways ready to deliver.Whats in it for you? This role goes beyond just fixing problems, as you will be building trust, keeping businesses connected, and ensuring that technology empowers rather than frustrates. Every day brings new challenges, and your expertise will make a real impact.If you thrive on troubleshooting, building strong client relationships, and making technology work seamlessly, then lets make this happen. Apply Now!
https://www.jobplacements.com/Jobs/S/Software-Support-Consultant-1274295-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree
13d
Job Placements
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Our Development team is looking for a Development Administrator to provide administrative and coordination support to the Agile Project Coordinator and Software Development Department to ensure smooth project execution, accurate reporting, proper documentation management, and effective departmental operations.Key Tasks:Agile Project SupportSupport sprint planning, reviews and retrospectives by preparing agendas and recording minutesTrack action items and follow up on outstanding tasksMaintain sprint trackers and ensure Jira boards reflect accurate status updatesAssist with backlog hygiene and ticket categorisationSupport monitoring of planned, unplanned and service work allocation Documentation ManagementMaintain project documentation, including? User stories? Sprint backlogs? Scope documents? Release notes? Meeting minutes? Change logs? Ensure documentation is stored according to departmental standards? Maintain version control and structured filing? Assist with audit documentation preparation Reporting and Data TrackingExtract data from Jira and Faveo Compile weekly sprint reports Assist with monthly KPI reporting Track completed vs planned work Support preparation of Steering Committee or management reports Validate data accuracy before distribution Departmental CoordinationSchedule meetings for Development Department Distribute agendas and minutes Track deadlines and follow-ups Assist in coordinating communication between Development and other departments Act as administrative liaison when required Tool and System AdministrationSupport administration of: ? Jira ? Faveo ? Google Sheets dashboards? Support cleanup and maintenance of project data Administrative SupportMaintain departmental recordsAssist with onboarding documentation for new software developers Support preparation of internal policies and procedural documentation Assist the Agile Project Coordinator with general project administration Support continuous improvement initiatives within the departmentEssential Qualifications:Matric (Grade 12) or equivalent qualificationRelevant Diploma or Certificate in Project Management, Busin
https://www.jobplacements.com/Jobs/D/Development-Administrator-1274228-Job-Search-3-23-2026-6-00-44-AM.asp?sid=gumtree
13d
Job Placements
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