IT Specialist (End User Support)

Job Purpose:

To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures that users can work efficiently with minimal disruption and that support requests are handled in a professional and timely manner.

Key Responsibilities

• Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
• Log, track, and manage support requests through the helpdesk or ticketing system.
• Diagnose and resolve technical issues remotely and on-site.
• Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up new user accounts, devices, and access rights in accordance with company procedures.
• Assist users with password resets, account lockouts, and access-related issues.
• Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
• Perform routine maintenance, updates, and software installations.
• Ensure that all equipment is correctly recorded in the asset register.
• Provide user training and basic guidance on systems and applications.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.
• Assist with workstation setups, office moves, and onboarding of new employees.
• Monitor recurring issues and report trends to management.
• Follow IT security, backup, and data protection procedures.
• Maintain a professional, courteous, and service-oriented relationship with users.

Requirements:

• Matric and relevant IT qualification
• 13 years IT support experience
• Good knowledge of Windows and Microsoft 365
• Strong troubleshooting and communication skills
• Experience with helpdesk/ticketing systems advantageous

Other Requirements

• May be required to travel between offices or sites.
• May be required to work after hours or on standby from time to time.
• Valid drivers licence

The proposed salary for the role is R19k - R24k per month, but the option remains with the client to offer a market related salary aligned with qualifications, skills, and experience.

NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email..