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Results for desktop support in "desktop support" in IT & Tech Jobs in Gauteng in Gauteng
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. The role requires clear communication, professional conduct and efficient handling of IT support tickets to ensure system uptime and minimal disruption to users.OutputsIncident & Service Request ManagementLog, classify, prioritise, and resolve incidents and service requests via the ticketing system.Provide first-line technical support.Meet agreed Service Level Agreements (SLAs) for response and resolution times.Escalate complex issues to second-line / third-line support as required.Maintain accurate and complete ticket documentation.End-User Support & Customer ServiceProvide support for desktops, laptops, printers, mobile devices, and peripherals.Assist users with Microsoft 365, Teams, SharePoint, and common business applicationsSupport VPN, remote access, and email configuration.Conduct basic user training and guidance.Hardware & Software SupportInstall, configure, and maintain workstations and approved software.Perform system imaging and deployment.Troubleshoot hardware failures and coordinate repairs.Manage software updates and patching.User Account & Access ManagementCreate, modify, and disable user accounts (Active Directory / Entra ID).Reset passwords and manage MFA enrolments.Ensure compliance with access control policies and segregation of duties.Maintain audit trails for access changes.Network & Connectivity SupportTroubleshoot LAN/Wi-Fi connectivity issues.Support printers and shared resources.Liaise with service providers for ISP or telecom faults.IT Asset & Inventory ManagementMaintain accurate IT asset register (hardware & software licences).Track equipment allocation and returns.Support stock control and warranty management.Governance, Risk & Compliance SupportAdhere to IT policies (Information Security, Acceptable Use, POPIA compliance).Report security incidents promptly.Support internal and external IT audits.Experience / Skills Required2 to 4 years experience in IT Helpdesk or Service Desk environment.Strong knowledge of:? Windows Desktop and Server Operating Systems? Microsoft 365 (Outlook, Teams, SharePoint)? Active Directory / Entra ID? Basic networking (TCP/IP, DNS, DHCP)? VPN and remote desktop toolsFamiliarity with:? ITSM / ticketing systems (e.g., ServiceNow, Fres
https://www.jobplacements.com/Jobs/H/Helpdesk-Technician-12-Months-Contract-1272120-Job-Search-3-16-2026-8-45-48-AM.asp?sid=gumtree
20h
Job Placements
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Employer DescriptionNational construction materials testing group operating in all nine provinces, supporting over 200 users across laboratory and site-based environmentsJob DescriptionInfrastructure & NetworkSupport and maintain LAN/WAN infrastructure across multiple sitesMaintain VPN connectivity between branchesFirewall configuration supportMonitor and maintain backup systemsEnsure uptime and reliability of branch connectivityMicrosoft & Systems AdministrationMicrosoft 365 tenant administrationUser provisioning (Active Directory)Endpoint managementEmail security and spam filtering managementManage software licensing and renewalsCybersecurity & ComplianceMonitor and respond to security threatsMaintain antivirus / endpoint protection systemsAssist with disaster recovery and business continuity planningEnsure compliance with internal IT governance proceduresDesktop & User SupportProvide remote and on-site support to branchesInstallation and maintenance of hardware and peripheralsSoftware installation and troubleshootingAsset tagging and IT asset register managementAdministration & Vendor ManagementMaintain IT documentation and SOPsManage relationships with external IT service providers where applicableAssist with IT budgeting and procurement support Qualifi
https://www.jobplacements.com/Jobs/T/TJ-18093-IT-SYSTEMS--INFRASTRUCTURE-TECHNICIAN-1271876-Job-Search-3-16-2026-2-45-30-AM.asp?sid=gumtree
20h
Job Placements
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Service Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.The Role: Service Desk Analyst (L1) As a Service Desk Analyst (L1), youll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.Key ResponsibilitiesProvide first-line support to clients via phone, email, and remote access toolsTroubleshoot and resolve issues across desktop, server, network, and cloud systemsLog, manage, and follow through on support tickets to resolution or escalationMaintain professional, clear, and friendly communication with all end-usersAssist with software licensing, procurement queries, and general IT guidanceCreate and maintain technical documentation and internal knowledgebase articlesSet up and configure desktops, laptops, printers, and other hardwareAbout You12 years of experience in an IT support role (MSP experience is a bonus)Strong knowledge of Windows 10/11 and macOSProficient in Microsoft 365 and Google WorkspaceUnderstanding of TCP/IP, DNS, DHCP, and Active DirectoryLogical problem-solver with strong troubleshooting skillsCustomer-oriented with a clear and professional phone mannerAble to manage and prioritise tasks independentlyFlexible, proactive, and a reliable team playerThis is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.
https://www.jobplacements.com/Jobs/S/Service-Desk-Analyst-L1-1200040-Job-Search-7-3-2025-10-06-14-AM.asp?sid=gumtree
8mo
Job Placements
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Requirements:CompTIA A+, Network+, or Information Technology diploma/equivalent.Own vehicle required to visit clients.Minimum of 2+ years’ experience in an IT Technician or similar role.Proficiency in troubleshooting hardware, software, and network issues.Sound knowledge of IT systems and applications.Strong communication and problem-solving skills.Ability to work independently and collaboratively in a fast-paced environment.
https://www.jobplacements.com/Jobs/M/Microsoft-Desktop-support-technician-1263546-Job-Search-02-18-2026-01-00-17-AM.asp?sid=gumtree
1mo
Job Placements
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JOB DESCRIPTION INFORMATION: Job Title: IT Support EngineerEmployment Type: PermanentWork Model: Onsite JOB CONTEXT:The IT Support Engineer is responsible for providing comprehensive support for enterprise applications, network systems, and desktop environments. The role includes installation, maintenance, troubleshooting, and user support to ensure the smooth operation of IT services within the organization. This position requires strong technical expertise, problem-solving abilities, and excellent communication skills to provide efficient IT support across multiple platforms. Duties and Responsibilities:System/Application/Network Support:Install, upgrade, support, and troubleshoot enterprise applications hosted on Windows Server.Manage and support multi-layered client-server environments and ensure seamless connectivity between desktops and diverse systems, including validation systems, file servers, email servers, and application servers.Diagnose and resolve Windows application and networking issues to minimize downtime.Troubleshoot network connectivity issues in LAN/WAN environments.Coordinate with vendors for support and maintenance of IT systems.Escalate unresolved issues to the IT Specialist support team when necessary.Manage virtual environments, including VMware and Hyper-V, by creating and maintaining virtual machines.Desktop Support:Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized desktop applications.Provide hardware support, including installation and troubleshooting of printers, computers, and peripheral devices.Perform general preventive maintenance and remedial repairs on IT equipment.Install and troubleshoot EM and RFID library security solutions.Customize desktop hardware to meet user specifications and company standards.Ensure compliance with warranty requirements and return defective equipment as needed.Monitor, operate, and restore service to terminal service clients and personal computers with authorized network access.Escalate complex issues to IT Specialists when necessary.Operational Responsibilities:Address hardware and software support queries escalated from the support desk.Perform user data and application recovery.Administer email accounts, including account creation and distribution list management in Gmail Business.Manage Active Directory user accounts, including creation, management, and password resets.Utilize diagnostic tools to troubleshoo
https://www.jobplacements.com/Jobs/J/Junior-IT-Support-Engineer-1203171-Job-Search-07-15-2025-04-20-49-AM.asp?sid=gumtree
8mo
Job Placements
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This role is suited to a technically strong individual who enjoys hands-on coding, has solid web development capability, and shows a genuine interest in data analytics and business intelligence. The successful candidate must be comfortable working closely with operational teams and stakeholders in a collaborative, office-based environment.1. Key ResponsibilitiesThe successful candidate will be responsible for:Designing, developing, maintaining and enhancing internal software applications and toolsWriting clean, efficient and well-documented code across multiple platformsDeveloping and maintaining web-based applications and dashboardsWorking extensively with data sets, reports and operational systemsSupporting and enhancing Excel-based tools, including complex modelsDeveloping and maintaining Visual Basic (VBA) solutionsBuilding and supporting Business Intelligence (BI) reports and dashboardsAssisting with data analysis, data validation and reporting automationCollaborating closely with operational, technical, finance and management teams to translate business requirements into technical solutionsTroubleshooting, testing and resolving software and data issuesContributing to continuous improvement of systems, processes and data qualityAdvanced VBA development within a structured Microsoft Excel environment, including modular architecture and reusable code frameworkData extraction, transformation, and loading (ETL) processes across multiple and varied source data typesAutomated report generation and dashboard developmentRule-based validation controls and formal data integrity frameworksStrict application of version control principles (non-negotiable), including structured release management and documentation standardsSystems-thinking capability with the architectural foresight to transition the solution from a desktop-based Excel/VBA framework to a web-based environment (e.g., Python, .NET, Power Platform or similar stack)2. Minimum Qualifications & ExperienceMinimum Requirements (Non-Negotiable):Relevant Degree in Computer Science, Information Systems, Software Engineering or similar (preferred) ORRelevant Diploma with a minimum of 3 years practical software development experienceMinimum 3 years hands-on coding experienceWillingness and ability to work full-time from the office based in Rivonia, JHB 3. Technical Skills & CompetenciesThe ideal candidate will demonstrate strong capability in the following areas:Core Technical SkillsStrong software coding skills (language-agnostic, but must demonstrate depth and quality of
https://www.jobplacements.com/Jobs/S/Software-Developer-Coder-1266681-Job-Search-3-2-2026-6-38-41-AM.asp?sid=gumtree
15d
Job Placements
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REQUIRED LEARNINGGrade 12Computer Literate Microsoft Outlook/Word/Excel (Essential)A+ would be advantageousN+ would be advantageousMCSE5 years Field Tech would be advantageousGeneral knowledge of desktop hardware and softwareKEY JOB OUTPUTSManage the business relationship with the client to ensure mutual trust & open communicationTakes service calls and performs incident specific activities as directed by the Call PlannersPerforms preventative maintenance activities on certain products as directedPerform hardware and software installationsTakes routine service calls and performs basic maintenance and support.Responsible for troubleshooting, installing, maintaining and hardware break-fixProvides technical support to customer in solving technical problems that occur during the installationUses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidentsProvide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are awareMaintain SLA requirements (both internal and external)Ensure accurate completion of job cardsWork independently without supervisionCORE COMPETENCIESExcellent written and verbal SkillsPositive attitude and ethicalExcellent organisation skillsExcellent analytical and problem-solving skillsAn ability to work to tight deadlines and within constraintsUnderstanding of the billing / payment cycleAbility to multi- taskGood Listening skillsTeam playerAbility to perform under pressureAble to work independently and be self-disciplinedPOPIA Disclaimer:By sending your CV to the above-mentioned e-mail address you agree to: The processing of your personal information and sharing it with third parties for verifications. The exercising of your rights provided for by POPIA. To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.Applications:
https://www.jobplacements.com/Jobs/I/IT-Field-Technician-Polokwane-1264560-Job-Search-02-20-2026-04-26-30-AM.asp?sid=gumtree
24d
Job Placements
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Introduction:Our client is looking for a motivated Tier 1 Field IT Technician to join our team in Pretoria East. This is an exciting opportunity to contribute to their IT (Field Technician) and Network operations while developing your technical skills in a supportive, dynamic environment.What They Offer:- A collaborative team culture that values initiative and ownership.- Opportunities to expand technical expertise and capabilities.- A structured work environment where your contributions are recognised and rewarded.Duties & Responsibilities:Helpdesk & Site Assistance for both Ad-Hoc and SLA (Contract) Clients in and around Pretoria- Printer Setup/Troubleshooting- Network Setup/Troubleshooting- Laptop/Desktop Setup/Configuration and Troubleshooting- Microsoft Windows Configuration/Troubleshooting- Apple macOS Configuration/Troubleshooting- Documentation Upkeep & Confirmation- Proactive Process ImplementationDesired/Required Experience & Qualification:Requirements:- Successful police clearance.- Willingness to work overtime.- Residence close to or in Pretoria East- Fluent in Afrikaans and English (verbal and written).- Contactable professional references.- Own a reliable vehicle and possess a valid drivers license.- CompTIA A+ & N+ would be beneficial- 1 Year Field Experience- Matric (National Senior Certificate) NQF Level 4Skills & Attributes:- Strong administrative and organisational skills.- Self-motivated, disciplined, and detail-oriented.- Effective problem-solving and conflict-handling ability.- Team-oriented with a strong sense of ownership.- Ability to work under pressure and meet tight deadlines.- Clear verbal and written communication skills.
https://www.jobplacements.com/Jobs/T/Tier-1-Field-IT-Technician-1263601-Job-Search-02-18-2026-04-05-36-AM.asp?sid=gumtree
1mo
Job Placements
1
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