Junior IT Support Engineer

JOB DESCRIPTION INFORMATION:

Job Title: IT Support Engineer
Employment Type: Permanent
Work Model: Onsite


JOB CONTEXT:
The IT Support Engineer is responsible for providing comprehensive support for enterprise applications, network systems, and desktop environments. The role includes installation, maintenance, troubleshooting, and user support to ensure the smooth operation of IT services within the organization. This position requires strong technical expertise, problem-solving abilities, and excellent communication skills to provide efficient IT support across multiple platforms.



Duties and Responsibilities:
System/Application/Network Support:

• Install, upgrade, support, and troubleshoot enterprise applications hosted on Windows Server.
• Manage and support multi-layered client-server environments and ensure seamless connectivity between desktops and diverse systems, including validation systems, file servers, email servers, and application servers.
• Diagnose and resolve Windows application and networking issues to minimize downtime.
• Troubleshoot network connectivity issues in LAN/WAN environments.
• Coordinate with vendors for support and maintenance of IT systems.
• Escalate unresolved issues to the IT Specialist support team when necessary.
• Manage virtual environments, including VMware and Hyper-V, by creating and maintaining virtual machines.

Desktop Support:

• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized desktop applications.
• Provide hardware support, including installation and troubleshooting of printers, computers, and peripheral devices.
• Perform general preventive maintenance and remedial repairs on IT equipment.
• Install and troubleshoot EM and RFID library security solutions.
• Customize desktop hardware to meet user specifications and company standards.
• Ensure compliance with warranty requirements and return defective equipment as needed.
• Monitor, operate, and restore service to terminal service clients and personal computers with authorized network access.
• Escalate complex issues to IT Specialists when necessary.

Operational Responsibilities:

• Address hardware and software support queries escalated from the support desk.
• Perform user data and application recovery.
• Administer email accounts, including account creation and distribution list management in Gmail Business.
• Manage Active Directory user accounts, including creation, management, and password resets.
• Utilize diagnostic tools to troubleshoo
  
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