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A front desk job at a guest house involves managing the entire "guest lifecycle," from the first inquiry to the final departure. Because guest houses are often smaller than hotels, front desk staff typically handle a wider variety of tasks, often acting as a combination of receptionist, concierge, and administrative assistant. 1. Guest Check-In & ArrivalWarm Welcome: Greeting guests immediately with a professional and friendly demeanor to set a positive tone for their stay.Registration: Verifying guest identities (photo ID), confirming reservation details (room type, dates, rates), and ensuring registration cards are completed accurately.Key Management: Issuing room keys and explaining how to use them, as well as providing directions to the room.Orientation: Informing guests about essential house rules, Wi-Fi access, breakfast times, and available amenities. 2. Reservation & Revenue ManagementBooking Handling: Managing new reservations, modifications, and cancellations via phone, email, or walk-ins using a Property Management System (PMS) Upselling: Informing guests of additional services (e.g., Spa bookings, room upgrades, or special packages) to maximize revenue.Invoicing: Preparing guest bills and ensuring all charges (room, laundry, mini-bar) are posted correctly to the guest folio. 3. Guest Services & Problem SolvingConcierge Duties: Providing local area information, such as restaurant recommendations, transportation options, and local attractions.Request Fulfillment: Handling special guest requests like wake-up calls, taxi bookings, or extra linens.Conflict Resolution: Addressing and resolving guest complaints promptly and politely, escalating issues to a manager only when necessary. 4. Financial ResponsibilitiesPayment Processing: Collecting payments via credit cards, cash, or vouchers and providing accurate receipts.Cash Management: Balancing the cash drawer at the end of each shift, managing reception floats, and securing all monies in a safe. 5. Administrative & Operational SupportInterdepartmental Coordination: Communicating with housekeeping to confirm room readiness and with maintenance to report any repairs needed.Record Keeping: Maintaining accurate guest records, incident logs, and shift handover notes for the next team.Facility Oversight: Monitoring the lobby for cleanliness and security, often replenishing guest amenities like brochures or coffee stations. 6. Daily Shift Routine Phase Typical TasksStart of ShiftReview shift logs, count the cash float, and check for VIP arrivals.Mid-ShiftHandle peak check-out/check-in times, answer emails, and coordinate cleaning.End of ShiftReconcile daily transactions, prepare reports, and brief the incoming shift.7. Job requires you to work on Weekends

1mo

Kempton Park

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Hotel Jobs in Gauteng

Hotel Jobs in Gauteng in Gauteng (145 results)

Results for Hotel Jobs in Gauteng in Gauteng