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Join Us as an Executive Marketer: Shape the Future of Retail!
WHO ARE WE? In the dynamic world of retail, we stand tall, specialising in all things technical and mobile.
WHAT ARE WE LOOKING FOR?
Were on the hunt for a high-energy Marketing Executive whos ready to lead, inspire, and set the course for our talented team of marketing experts. As the Marketing Executive, youll be the architect of demand generation strategies that align perfectly with our business and brand goals.
Your role? Its pivotal. Youll collaborate with top-tier management and external partners, bringing your negotiation skills to the table to balance business needs and stakeholder interests. With an annual marketing budget of R80 million to R100 million at your fingertips, youll shape the marketing landscape.
WHAT WILL YOU DO?
Marketing Strategy & Business Development:
Craft strategic guidance for Marketing Plans, with a focus on Customer AcquisitionLead the orchestration of comprehensive marketing plansDrive ROI-focused strategies that align with our business objectivesCollaborate on Business Development strategies with the CCO
Marketing Planning & Messaging:
Lead marketing planning for key initiativesCraft compelling messaging with our Creative HeadMaster ATL media selectionExcel in digital media and ROI optimizationHandle supplier negotiations like a pro
Team Mentorship:
Mentor and guide a team of 20 senior marketing managers and specialists.Collaborate closely with our Creative Head on strategic projects.
WHAT DO YOU NEED?
Proven B2C marketing expertiseStrong grasp of messaging and creative strategiesIn-depth knowledge of your Lines of Business Exceptional leadership and negotiation skillsAdaptability in a matrix-structured organization.Tolerance for ambiguityProfound leadership and negotiation capabilitiesHands-on problem-solvingExcellent multitasking and attention to detailOutstanding communication skillsMinimum of 10 years of marketing or advertising experienceTrack record of leading diverse teamsThought leadership in marketingDeep familiarity with digital-first marketingStrong project management skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzE0MzM3NzgzP3NvdXJjZT1ndW10cmVl&jid=1719526&xid=1314337783
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Who are we: A prominent media owner in South Africa, with a dedicated focus on mobile gaming, offering a diverse range of advertising solutions to help brands and agencies reach their media objectives effectively. Who are we looking for : A sales executive with a proven track record in the marketing field.
What will you do:- Drive media sales by proactively engaging with brands and agencies to promote and sell our advertising platforms, with a particular emphasis on mobile gaming- Take charge of the end-to-end account management process, from initial sales to campaign implementation, ensuring an exceptional and solution-driven experience for our clients- Develop and nurture strong relationships with key players in the industry to establish a robust network that fosters growth opportunities- Thrive in a team-oriented environment, collaborating effectively with colleagues to achieve shared goalsWhat do you need:- Proven track record in marketing field- Exceptional account management skills, with a focus on providing effective solutions that meet client needs.- Strong understanding of the advertising industry- Excellent interpersonal and communication skills, allowing you to build and maintain strong relationships with clients and industry professionals.- Highly self-motivated, driven, and inspired by success, with a passion for delivering exceptional results- Ability to thrive in a fast-paced and dynamic environment, adapting quickly to changing market trends and client demands- A team player with the ability to collaborate effectively with cross-functional teams
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDkwNDE0MzA2P3NvdXJjZT1ndW10cmVl&jid=1681443&xid=3490414306
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This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre.
.MAIN PURPOSE OF THIS POSITION
To assume responsibility for:
Quality Assurance for the Group
MAIN TASKS AND RESPONSIBILITIES:
Implement and Monitor the QA process (Internal Call Centre QA)Conduct all assessmentsMonthly reportingTrend ReviewsCoach Staff for QA/Performance ImprovementStaff Training
REQUIREMENTS:
Matric and Qualification in Call Centre Management3 Years’ Experience in Call Centre ManagementMust be able to interpret Most South African LanguagesAttention to detail. Logical Thinker. Problem Solver. Good Communication SkillsAbility to work to tight deadline
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDM5NDQ3Mzg3P3NvdXJjZT1ndW10cmVl&jid=375420&xid=1439447387
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A leading Software Development Business is in search for a high performing Business Development Rep to drive revenue via new business generation across Africa for a new world leading product.
Key deliverables• Generate and seek out new business through cold-calling, email prospecting and referrals. • Navigate customer organization to identify influencers and decision makers to find new opportunities.• Actively increase your industry knowledge to educate and create awareness within the customer environment. • Utilise strategic, proven sales methodologies to ensure setting of appointments.• Ensure that the CRM system (Salesforce) is accurately updated with all necessary information. • Develop and maintain excellent product knowledge and be able to hook for a meeting using the unique benefits of the solution.
Technical knowledge, skills & abilities• Proven ability to prospect through companies to identify the correct individuals.• Demonstrated track-record in over-achieving challenging targets.
Behavioural, soft competencies & skills• Target-driven, dynamic and confident, with a proven track record• Ability to initiate conversations with senior personnel• Ability to ask questions that demonstrate understanding• Well-spoken • Experience navigating complex organizations• Ability to self-motivate• Competitive by nature
Education & qualifications• Matric certificate• Other qualifications desirable
Details of experience• At least 3 years in a similar role• Proven track record in sales ideally within Africa• Additional languages such as French, Swahili would be beneficial
What would make the applicant successful in the role?• The candidate must have strong interpersonal skills.• Must be a permanent resident or have a valid work permit• Be self-motivated and a collaborative team player. • You should have an inherent desire to succeed.• Be DRIVEN.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTU4OTY5NTQ0P3NvdXJjZT1ndW10cmVl&jid=1151070&xid=3558969544
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WHO ARE WE: A boutique communications agency; specialising in content curation, marketing and brand communication with extensive networks in global and African markets.
WHO ARE WE LOOKING FOR: A reliable smart creative PR specialist with good writing skills.
WHAT WILL YOU DO:
Attend weekly status meetings Update weekly Status reportsCompile power point presentations on going for clients to review pitch suggestions, quarterly and annual strategiesAssist in ideating executing the strategic plan set out per clientIdentifying, liasing and writing up of social media/ influencer programs and digital solutions across your client portfolio’s as per templates provided. Briefing of required press releases per clientAssisting with compiling media frameworksCompiling interview briefs for all clients for every interview generated Assist in pitching and persuading media to publish your client’s newsAssist in developing influencer strategies Developing media lists, media pitches monthly quarterly and if necessaryAnnual and Quarterly Competitive SWAT analysis and recommendationsCo-ordinate all media interviews for clients,Assist with and attend all required customer events, press launches, sponsored events with the sole purpose of media amplification, media and advocacy hostingAssistance with conceptualisation, compiling of presentation and strategy documents .Source and deal with all client eventing needs; budget management, creative solutions, timeous deliveries, post event reportsGeneral admin requirements in the office for MD will be required from time to time as well as other directors
WHAT DO YOU NEED:
Energy, passion and enthusiasm for the communication industry3 - 5 years experience working in a PR agency and currently working as an Account Manager or Senior Account Executive.Good media contactsRelevant qualifications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjAzMzk2NTMxP3NvdXJjZT1ndW10cmVl&jid=1367998&xid=2203396531
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A leading Healthcare business is looking for a Social Media Manager who will be responsible for planning, implementing, managing and monitoring the companys Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales.
SKILLS/PHYSICAL COMPETENCIES
Social Media Strategist using social media for brand awareness and impressionsExcellent knowledge of Facebook, Instagram, Twitter and other social media best practicesComprehensive insight into social media monitoring resources and metricsUnderstanding of SEO and web traffic metricsExperience with doing audience and buyer persona researchGood understanding of social media KPIsFamiliarity with web design and publishingExcellent multitasking skillsGreat leadership skillsCritical thinker and problem-solving skillsTeam playerGood time-management skillsGreat interpersonal, presentation and communication skills
Key Performance Areas (Core, essential responsibilities –outputs of the position)
· Develop, implement and manage our social media strategy
· Define most important social media KPIs
· Manage and oversee social media content in conjunction with Content Managers and the Marketing team - to ensure content is aligned with strategy and content drives engagement and increased sales through our social media audience.
· Measure the success of every social media campaign
· Stay up to date with latest social media best practices and technologies
· Collaborate with Marketing, Sales and Product Development teams
· Monitor SEO and user engagement and suggest content optimization
· Develop influencer and brand advocacy network
· Provide constructive feedback in order to align and pivot content/strategies to changing market forces
· Maximise ROI of social media campaigns
· Aligning and pivoting social media campaigns in line with social media algorithm changes
· Social media competitor analysis: Activity, spend, ROI
· Social media trends analysis and recommendations
· Social media case study development for internal skills development
· Kaizen reporting based on campaign analysis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjg2NDAyODE1P3NvdXJjZT1ndW10cmVl&jid=1262634&xid=1686402815
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A software development company is looking for an experienced Account Manager to join their team.
Key deliverables• Ensure client is sufficiently enabled to maximise solution utilisation• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied• Effectively partner with the rest of the services team to ensure the overall teams success• Effectively partner with the business development manager team to ensure optimization opportunities are realized• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market• Act as the main point of contact in all matters relating to client concerns and needs• Build and strengthen client relationships to achieve long-term partnerships• Maintain accurate client records, keeping track of any contract updates and renewals• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients• Take inquiries and requests from customers and address their needs• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs• Meet regularly with other members of the team to discuss progress and find new ways to improve business• Generate progress reports to give to clients and higher-ups within the organisation• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Technical knowledge, skills and abilities• Management of customer communications• Understanding of Internal Audit and Risk Management• Problem solving skills and ability to deal with potentially difficult clients• Mature individual with high level of emotional intelligence• Proven track record of meeting or exceeding quotas and receiving positive customer feedback• Proficiency with common customer success and customer relationship management software, such as Salesforce
Behavioural, soft competencies and skills• On the ball• Highly accurate• Strong communicator• Sense of humour• Accountability• Detail-orientated• Driven• Financially literate• Success-orientated
Education and qualifications• Matric certificate• Completed Business Degree / similar is highly preferable
Details of experience• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level• S...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzOTg4MjgwP3NvdXJjZT1ndW10cmVl&jid=1184962&xid=2133988280
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A global pharmaceutical company has an opportunity for a Finance Manager to join the team.
Main Purpose of Job
To ensure accurate financial results are prepared and presented at the end of each monthPreparing cash flow forecasts and monitoring working capital movementsCoordinating year end auditsResponsible for all tax and VAT calculations and submissionBudget preparationsOverseeing the debtors collections
Key Performance Areas
· Responsible for the full finance function of large trading entities and smaller property companies
· Preparation of the monthly management reporting pack
o Processing of all monthly journals for finalisation of monthly pack
o Monthly processing of payroll journals
o Ensure that all balance sheet reconciliations are produced on an accurate and timely basis and to include bank reconciliations. Debtors, creditors, and all inter-company accounts
o Monitoring actual vs budget spend and analysing the variances
o Review of credit card pastel processing and allocations
o Responsible for system integrity checks
· Review of monthly supplier reconciliations for foreign and local suppliers
· Review and authorise of all local and foreign payments
· Responsible for loading new products on pastel
· Responsible for maintaining the chart of accounts on pastel
· Debtors
o Overseeing the debtors team and ensuring that collection are inline with the forecasts and debtors days are managed within the provided targets for public and tender
· Company Taxes
o Follow up on SARS correspondence
o Reconciliation and completion and submission of VAT 201
o Completion and submission of EMP 201
o Reconciling and submission of EMP 501
o Attend to VAT and PAYE queries for all companies
o Income tax calculations for all companies
o Provisional tax calculations for all companies
o Drafting of letters for SARS objections, audits queries, provisional taxes
· Financial Audit
o Collation of all supporting documents for annual financial statements
o Preparation and review of annual financial statements
o Manage annual financial audits for all companies and liaising with auditors
· Conducting daily huddles with staff
· Liaising with banks on queries where necessary
· Weekly and daily analysis for debtors’ collections
· Stringent and detailed cash flow management including weekly cash flow forecasts
· Annual budget preparation
· Implement, maintain, and improve financial controls, policies and procedures and systems where necessary. Mapping processes on sweet process.
Minimum Requi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI1MTgzOTQ1P3NvdXJjZT1ndW10cmVl&jid=1302637&xid=2125183945
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WHO ARE WE?
Were not just an events business; were a dynamic, one-of-a-kind playground for brands.
WHO ARE WE LOOKING FOR?
A dynamic, experienced sales pro! We want you to champion our media and event spaces. Your mission: build client relationships, spot opportunities, and drive revenue. We need a media industry expert with an extensive network and a passion for exceptional customer experiences.
WHAT WILL YOU DO?
1. Business Development:
Identify and target potential clients, creating new opportunitiesBuild a robust network in media and eventsSeek partnerships to expand our client base
2. Sales and Revenue Generation:
Crush sales targets promoting our unique spacesDeliver persuasive sales pitches highlighting our valueSeal deals, ensuring satisfaction all around
3. Relationship Management:
Nurture existing client relationships for repeat businessAddress client inquiries professionally and promptly
4. Market Research and Analysis:
Stay updated on industry trends and competitionAnalyse data for sales optimization
5. Collaborative Approach:
Team up with marketing for effective campaignsEnsure seamless event execution with our operations team
WHAT DO YOU NEED?
Experience and Skills:
Proven sales success in media and eventsA vast network in the industryTop-notch negotiation, communication, and presentation skillsOrganised, self-motivated, and a team player
Industry Knowledge:
Stay current with media and event trends
Personality Traits:
Outgoing, charismatic, and great at building connectionsGoal-oriented with a positive attitude
Education:
Preferably, a bachelor’s degree in related fields
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQwMzk3ODU1P3NvdXJjZT1ndW10cmVl&jid=1719528&xid=4040397855
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Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.
Duties:
Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal customerBasic AD user account and Google account administrationNB: Candidate would need to deliver an after hour first line support service to end users on a rotational basis
Minimum Requirements:
Diploma or certification in IT2 years experience as an IT Service Desk Analysts serving customersTech savvy with working knowledge of operating systemsITIL experience advantageousExperience with CRM system
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk1MTIwMjc1P3NvdXJjZT1ndW10cmVl&jid=948487&xid=1495120275
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An exciting opportunity for a high-performing Software Sales Development Representative to work within the West African market.
Main Responsibilities:
Develop and drive revenue via new business development generation in the West Africa region for their software through cold calling, email and referrals
Develop and maintain excellent product knowledge to be able to influence prospective clients
Utilise strategic proven sales methodologies to ensure that appointments are set with clients
Minimum requirements:
At least 3 years in a similar position
Must have proven experience in selling in the West Africa region
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTYxMjYxP3NvdXJjZT1ndW10cmVl&jid=1035003&xid=1561261
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WHO ARE WE? A well-established insights-led creative agency specialising in all aspects of marketing with the primary focus being on the digital consumer journey.
WHO ARE WE LOOKING FOR? A Brand Strategist who will be responsible for shaping the direction and success of various client campaigns through, predominantly, digital ecosystems and, if required, other BTL and ATL channels.
WHAT WILL YOU DO?
Holistic Brand Solutions: Collaborate with internal and external teams, including brand, creative, and digital strategists, to develop comprehensive brand solutions that take a digital-first approach.Data-Driven: Utilise an insights-driven approach to make strategic decisions based on data analysis and interpretation. Translate data into actionable insights for client strategies.Client Understanding: Unpack and deeply understand client objectives and priorities to determine the type of solutions required. Formulate a clear and strategic opinion on client issues and identify opportunities.Target Market Analysis: Define and comprehend the core target market through demographic, psychographic, behavioural, and attitudinal analysis. Use these insights to inform brand development and product platform ideation.Brand Development: Develop brand ideas, architecture, positioning, and value propositions based on gathered insights and client objectives.Channel Ecosystems and Customer Journeys: Articulate channel ecosystems and digital customer journeys, aligning and integrating various channels such as web, search and social to create seamless brand experiences.Trend Analysis: Stay current and connected to popular culture, identifying and highlighting key trends, insights, and foresight that can be integrated into client strategies.Reporting: Demonstrate the ability to report on the performance of campaigns, which includes identifying insights and making recommendations.Strategic Sounding Board: Act as a strategic sounding board, collaborating across disciplines such as creative, strategic, digital, and media to ensure the alignment of strategies and objectives.Campaign Reporting: Report on campaign performance and always-on activities, conducting opportunity analysis to refine strategies and tactics.Presentation Skills: Be comfortable creating and presenting campaign decks to both internal and external stakeholders, effectively communicating the strategic vision and rationale.
WHAT DO YOU NEED?
Experience: Minimum of 5 years’ experience as a Brand Strategist in an agency environment, demonstrating a proven track record of successful campaigns.Education: Hold a degree or notable certification in Brand Strategy or Data Analytics, showcasing a strong academic foundation in strategic thinking. Certific...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDM1NTUyMTA0P3NvdXJjZT1ndW10cmVl&jid=1720531&xid=4035552104
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Who are we: An established and renowned media solutions group, leading the way in delivering innovative media advertising solutions to our valued clients. With a rich history and an eye towards the future, were looking for an exceptional leader to steer our sales efforts to new heights.
Who are we looking for: Are you a dynamic leader with a proven track record in media sales management? If so, we want you to lead our dedicated sales teams to even greater success. As the Head of Sales, you will play a pivotal role in shaping our future and expanding our reach.
What will you do:
Leadership and Mentorship: Lead, inspire, and mentor our sales teams to achieve exceptional results
Account Growth: Drive the expansion of active accounts across all regions, seizing new opportunities for growth
Sales Strategies: Develop and implement effective sales structures and strategies to maximize revenue and market presence
Forecasting: Provide accurate quarterly and annual sales forecasts to guide our business strategies
CRM Excellence: Champion CRM adoption and accuracy to streamline processes and enhance customer relationships
Sales Enablement: Collaborate closely with the Sales Enablement team to ensure our sales force is armed with the latest, most compelling sales collateral
Stakeholder Management: Cultivate and manage relationships with key stakeholders, both internal and external, to align our efforts with the broader organizational goals
What do you need:
Leadership Experience: A minimum of 5 years of successful experience leading sales teams
Media Advertising Expertise: Strong background in media advertising is essential, providing you with the industry knowledge to excel in this role
Radio Advertising Experience (Beneficial): Familiarity with radio advertising is a valuable asset that will set you apart
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzI5NDM0MDMzP3NvdXJjZT1ndW10cmVl&jid=1700155&xid=1729434033
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Who are we? A multifaceted destination offering a truly remarkable space that serves as a vibrant hub for leading retail brands, social interaction, and exciting events.
Who are we looking for? A hospitality manager with strong leadership and sales abilities who has a keen awareness of current trends in the food and beverage industry.
What will you do?
The primary roles of the Hospitality manager are being responsible for organising and overseeing the daily operations within the retail environment. The Hospitality manager will also be required to drive sales of the eventing spaces as well as promote the eventing spaces through various channels (Events companies/Agencies/Event space platforms)
What do you need?
BSc/BA in hospitality management (preferable)5 years previous work experienceHospitality & Service training experienceSales experience and track recordCompetency with Microsoft programs (Excel and PowerPoint)Business Negotiation, closing, relationship building and Presentation SkillProven track recordExcellent organisational skillsOutstanding communication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTA0NTc1NzY3P3NvdXJjZT1ndW10cmVl&jid=1736979&xid=1504575767
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The Company: A global pharmaceutical company.
Looking for: a Research Scientist.
What you will do: Develop efficient and novel drug delivery technologies and formulations.
Key Performance Areas:
· Setting up laboratory experiments, scientific literature search and analysis
· Liaising with different departments such as regulatory, supply chain to track the progress of projects
· PMF updates with project manager, project progress updates, research meetings and preparation of research projects
· Preparation of list of chemicals and reagents, meetings with KOLs, searching for KOLs and research partners, presentation of the research projects to the leadership team.
Minimum Requirements:
EDUCATION:
DESIRABLE SKILLS AND EXPERIENCE:
· At least 2-3 years of post-doctoral research experience demonstrating independent research outputs
.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTc5NDM2MTQ5P3NvdXJjZT1ndW10cmVl&jid=1302635&xid=1579436149
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIzNDcwNjAzP3NvdXJjZT1ndW10cmVl&jid=579950&xid=4223470603
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We are currently looking for a Project Manager to join our tea. This is a 12 month contract position based in Pretoria.
Minimum Requirements:
Relevant DegreePMP At least 10 years experience as a project manager Must have experience working in the mining industry Ideal candidate will have tank farm experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDYxMjY5NjQwP3NvdXJjZT1ndW10cmVl&jid=1583536&xid=2461269640
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We are currently looking for a Engineering Manager to join our team. This is a 12 month contract position based in Rustenburg.
Minimum Requirements:
Mechanical Engineering DegreeMust have mining experience At least 15 years experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzg4NzUzMjE5P3NvdXJjZT1ndW10cmVl&jid=1583538&xid=2388753219
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We are currently looking for a Project Planner for an Information Management project. This is a contract position based in JHB.
Minimum Requirements:
Skilled in Agile and waterfall planning.IT back ground (App development).Min 5 years experience.Must have worked in IM Projects.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTU3ODAyMzc5P3NvdXJjZT1ndW10cmVl&jid=1555855&xid=1157802379
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Our client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. In order to continue selling the right product to their customers, they are looking for a:
Our client is looking for you, if…
... you are focused on providing the best possible customer service. As a people person, you not only speak the language of your customers, but also connect with them emotionally to understand their needs. You have a charismatic and convincing personality, which enables you to sell in a target- and sales-oriented way.
Your responsibilities:
Provide information on products and prices of their extensive product portfolio, including proactively proposing offersExpertly respond to all inquiries from prospective customers via the telephone while presenting their products to conclude a transaction.Sales and marketing of the entire stairlift and home lift product rangeDirect entry of telephone orders and their schedulingIncrease customer satisfaction through solution-oriented salesSustained long-term customer care for current and prospective customers
Your qualifications:
Ideally, you have already worked in sales and know what is important - self-confidence, the ability to handle stress, stamina and the power to close salesYou enjoy sales and marketingYou have a pleasant telephone voice and the ability to communicate and express yourself clearly, also in written formYou are persuasive and enjoy convincing people of a good productYou have good PC skills and are confident in working with Microsoft OfficeFLUENT German conversation and written skills
What you can expect from the organisation:
An international, young and dynamic teamA young and goal driven team which is striving for successGood performance-related remuneration and the opportunity to advanceAn innovative, up-and-coming and modern product
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