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1
GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA5MzMxNzUxP3NvdXJjZT1ndW10cmVl&jid=1345371&xid=3409331751
13d
1
We are looking for a dynamic, enthusiastic, service driven team player to join the Lodge Wholesale team.
KEY OUTPUTS
Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically and via emailCreative and out of the box planning and designing of leisure FIT tailor-made itinerariesManaging the reservations process including handling of bookings from quote to finalising, including invoicing and travel documentsEnsuring turnaround times are strictly adhered to according to standard operating practicesProactive selling of products and services ensuring the best possible itinerary for the guestsSaturday duty on a rotation basisPublic Holiday duty on a rotation basisBackup for colleagues when they are away from the officeExpanding product knowledge through attending training sessionsUpholding the values of the company; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A good knowledge on any of the destinations that the company promote within South, Southern and East AfricaAn in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East AfricaGood understanding of delivering excellent service to agents / guestsAn in-depth knowledge of Tourplan or a similar booking systemA willingness and aptitude to learnGood organisational abilityLateral thinking abilityInitiative
KEY SKILLS REQUIRED
Communication skills and fluent in written and spoken EnglishOrganisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detailComputer literate with experience with Word, Excel, PowerPoint and OutlookWeb reporting portalUnderstanding of travel industry through study or work experienceMarket knowledge and how it operatesAttention to detailWorking in an orderly manner to ensure that files can be continued by other Consultants when necessaryWorking knowledge of Tourplan, WETU and GDMUnderstanding of quantitative and qualitative dataRelevant understanding of the Business to create strategy and making commercial decisionsSales process and methodologiesSales and Brand representationExperiential creativity (crafting experiences)Guest / Client delightTeamwork and interpersonal skillsConflict management and resolutionSpeed reading and speed typingPaperless filing and Database filing and managementGood organisational abilityInitiativeHigh energy level...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTcyMDk2Njc2P3NvdXJjZT1ndW10cmVl&jid=1503265&xid=3172096676
13d
1
1
1
Our client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. In order to continue selling the right product to their customers, they are looking for a:
Our client is looking for you, if…
... you are focused on providing the best possible customer service. As a people person, you not only speak the language of your customers, but also connect with them emotionally to understand their needs. You have a charismatic and convincing personality, which enables you to sell in a target- and sales-oriented way.
Your responsibilities:
Provide information on products and prices of their extensive product portfolio, including proactively proposing offersExpertly respond to all inquiries from prospective customers via the telephone while presenting their products to conclude a transaction.Sales and marketing of the entire stairlift and home lift product rangeDirect entry of telephone orders and their schedulingIncrease customer satisfaction through solution-oriented salesSustained long-term customer care for current and prospective customers
Your qualifications:
Ideally, you have already worked in sales and know what is important - self-confidence, the ability to handle stress, stamina and the power to close salesYou enjoy sales and marketingYou have a pleasant telephone voice and the ability to communicate and express yourself clearly, also in written formYou are persuasive and enjoy convincing people of a good productYou have good PC skills and are confident in working with Microsoft OfficeFLUENT German conversation and written skills
What you can expect from the organisation:
An international, young and dynamic teamA young and goal driven team which is striving for successGood performance-related remuneration and the opportunity to advanceAn innovative, up-and-coming and modern product
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDI4OTgzMTg5P3NvdXJjZT1ndW10cmVl&jid=1296777&xid=2428983189
13d
1
1
Business Consultant
Position: Full time, Hybrid (Office based)
Location: Johannesburg
Please send your latest CV to Michelle - kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider and authorized by the SARB to act as a Foreign Exchange Intermediary.
About the role
This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa.
Key Responsibilities
Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business developmentLead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influences in the foreign exchange marketMaintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunitiesDevelops and maintains a strong business pipeline for Regional Accounts and expands on activitiesResponsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and servicesAssisting Introducing Partners and Corporate Clients from the point of inquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of trade readiness
Core Competencies
Adhering to good practice and ethical Principles and ValuesDemonstrates consistent usage of ethics and values; raises potential violations in othersDelivering results and Meeting Customer ExpectationsModifies approach in the face of new demands helps others (both internally and externally)Supports change initiatives, adjusting their actions appropriately when presented with additional informationDemonstrates ability to relate well to people at all levelsMakes timely decisions and accepts accountability for own actions
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDY4MzA4MTM/c291cmNlPWd1bXRyZWU=&jid=1545840&xid=246830813
13d
1
1
PURPOSE OF THE POSITION
The purpose of this position is to provide assistance, advice, problem solving and technical information to internal and external customers regarding the use of the iManage and Co-Flo software applications.
DAILY RESPONSIBILITIES
Provide iManage and Co-Flo technical support to internal and external clients. Application Support Technicians are members of the customer support team that troubleshoot iManage and Co-Flo applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement.
Primary Responsibilities
Provide 1st line iManage and Co-Flo telephonic and email support to customers.Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures.Ensure resolutions of tickets on the Support System and other calls assigned.Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech.Follow up with customers to ensure the issue has been resolved.Work closely with the management of the business to ensure swift escalation of client issues where appropriate.Research and identify solutions to client technical problems.Perform and complete system health reports.Work with the project team on implementation tasks.Monitors, resolves and escalate iManage and Co-Flo server related active issues on N-Central.
Duties and Accountabilities
Report to and take direction from the Support Manager.Ensure the call queue is managed efficiently and in a timely manner.Respond to issues raised from clients promptly guided by SLA timelines.Engage with our clients in a pleasant and courteous manner.Display initiative in your role.Provide technical training to the other members of the team on key application areas.Document ticket solutions to build the knowledge library
Additional Responsibilities
Occasionally weekend or after-hours work may be required.Respond to high priority calls out of hours if required.
Mandatory Qualifications
MatricMicrosoft Certifications
Microso...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDU2MjQ2MDU/c291cmNlPWd1bXRyZWU=&jid=1103789&xid=545624605
13d
1
Urgently in need of a Channel Manager!
LOCATION: JHB
Our client, a fast-growing multi-channel communication platform company, is looking to employ Channel Managers to join their team.
PURPOSE OF THE JOB
To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services.
JOB OBJECTIVES
Build and maintain relationships with channel partnersContinuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goalsDevelop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programmeGrow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targetsDevelop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customersMonitor and manage suitability and performance of channel partnersAssist the Partnerships Manager to identify and sign new, suitable channel partners
Level of Tertiary Education
Matric / Grade 12 – EssentialDegree / Diploma: Sales/ Marketing/ Business Management – Desirable
Job-Related Work Experience
Demonstrable experience assisting teams to generate new businessExperience working in a technology contextProven track record of relationship management5 years sales experience in a selling environment2+ years in management positions
Job Knowledge
Digital media and marketingChannel managementContract negotiationInternational business customsTechnical platform integrationsTrends in technology and communicationKnowledge of company policies and proceduresIn depth product knowledge of the company’s software and services
Job Skills
Persuasion and assertivenessExcellent analytical skillsApply leadership concepts in a work contextApply the organisation’s code of conduct in a work environmentConduct a structured meetingConflict and dispute management skillsDevelop administrative procedures in a selected organisationEmploy a systematic approach t...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzc2ODc0ODg3P3NvdXJjZT1ndW10cmVl&jid=1322102&xid=1776874887
13d
1
Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI0ODI0ODAyP3NvdXJjZT1ndW10cmVl&jid=370510&xid=1224824802
13d
1
The IT business analyst is responsible for enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs, amongst other duties. The IT Business Analyst will report to the Systems Manager.
KEY OUTPUTS:
Survey existing technology infrastructure and systems to form high-level view of present capabilities.· Facilitate activities such as workshops/JAD sessions to expand the understanding of the business requirements and ensure alignment between stakeholders.· Analyzing the design of technical systems and business models.· Create business data models.· Create Business Requirement documentation (BRD).· Contribute to Software Requirements Specifications (SRS).· Assist with to functional requirement specifications (FRS).· Analyzing the Impact of Requirement Changes.· Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts and provide ongoing feedback regarding system issues.· Creating and run test plans for all testing phases.· Contribute to creating training manuals and maintenance documentation.· Training users on efficient and proper use of information systems.· Lead team through the project life cycle by planning, budgeting, scheduling and tracking a project plan.· Ensuring that all IT systems and processes are arranged to best support overall organizational objective.
DESIRED EXPERIENCE AND QUALIFICATIONS:
BCom Informatics or BSc Computer Science· Business Analysis Diploma· 5+ years’ experience in a similar role· Experience within travel industry is an advantage· Agile Project MethodologyPERSONAL ATTRIBUTES:
Able to work fast and accurate· Able to navigate complex challenges and implement strategic solutions· Excellent communication skills· Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzU4ODkwNTQxP3NvdXJjZT1ndW10cmVl&jid=1506070&xid=1758890541
13d
1
PURPOSE OF THE JOB
Assist with all media and design assets needed in the Marketing Department according to company CI guidelines. Work alongside the Marketing Manager and Senior Copywriters to brainstorm, plan and execute marketing campaigns, ads, videos and social media content. Assist other departments with marketing collateral, presentations, training material and documentation.
HIGH-LEVEL JOB OBJECTIVES
Conceptualise, design, build and maintain the company website and resource sites.Conceptualise, design and create animated Google display banners and digital/social media ads according to the correct specifications.Working with a range of media, including photography, to create video content for digital and social media platforms.Update and create “how-to” tutorial videos of the company product.Storyboarding of video ads and company sales videos.Create and animate sales presentations.Create and design company product brochures, documentation and any other company collateral.Design print and event stand assets according to the correct specifications and size.Design and build emails in our product for different audiences.Collaborate and oversee briefs and design assets from outsourced suppliers.Advise and collaborate with all teams within the company.
Requirements
Level of Education
Level of tertiary education Essential/ Desirable
Diploma/Degree in Multi-Media Design or similar. Essential
Job - Related Work Experience
Minimum 10-12 years’ experience as a multi-media designer.Design experience in (but not limited to): website, blog and articles, display and social media advertisements, newsletters, sales and marketing brand collateral, digital and print banners, eBooks, Infographics.Strong portfolio showcasing design experience in various traditional and digital elements.
Essential Knowledge
Mircrosoft Office Suite (Excel, Word, PowerPoint) Intermediate
Adobe Photoshop Advanced
Adobe Illustrator Advanced
Adobe InDesign Advanced
WordPress Website Intermediate
Proficient understanding of responsive design and cross-browser/email client compatibility Advanced
Desirable Knowledge
HTML KnowledgeAdobe AnimateVideo editing in Premier ProPhotographyAdobe LightroomAn interest in and awareness of emerging trends in technology, advertising, and culture to inspire ground-breaking, innovative, and culturally relevant creative ideas
Essential Job Skills
Creative thin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjA0MzU3MjM5P3NvdXJjZT1ndW10cmVl&jid=1515045&xid=1604357239
13d
1
They are looking for a Junior Draughtsperson with a minimum of 3 – 5 years’ experience to assist with the ongoing growth of the company.
Primary Responsibilities
Program
Revit = EssentialAUTOCAD = EssentialPhotoshop = AdvantageousSketchup = AdvantageousRhino/Grasshopper/Dynamo = Advantageous
The following will also form key responsibilities:
It will be essential to develop REVIT families to make the process more streamlined moving forwardWorking in AUTOCAD is essential in order to deal with the legacy documents and drawings that Caracal and some of its customers currently use.Rendering of the drawingsThere will be preference for candidates experienced with drone mapping software and incorporating the related information into CAD and Revit.Working closely with the General manager and the engineering team to develop project drawingsDevelopment of fabrication drawings of the sections, as well as the general arrangements to send to our suppliers.Assist in the development of new products and associated drawings to send to manufacturers.Keep abreast of the market development for both South Africa and Sub Saharan Africa
Additional Responsibilities
Aid in the development of new and improved processes to guarantee efficient delivery of the projects.
Requirements
Licensed to work in South AfricaDriver’s license essentialOwn transportAbility to manage diverse, simultaneous projects of varying complexitiesAn understanding of and experience within the Solar PV market is advantageous but not essentialStrong communication skills in English
Soft Skills
In addition to the hard skill requirements our client is also looking for candidates that are:
Willing to take on additional responsibilityEnthusiasticEnergeticSelf-motivatingExcellent communication skillsApproachabilityIntercultural sensitivityEnglish and Afrikaans essential
Travel
95% of the candidate’s time will be spent in the office
Reasons to Work for our client
Openness and teamwork are encouraged within our young versatile teamSignificant opportunity for growth within the organisationA challenging and varied position within a new industryRapidly growing company with a focus on international marketsOn the job training
Should you meet a...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NjcyOTczNzM/c291cmNlPWd1bXRyZWU=&jid=1368035&xid=867297373
13d
1
1
1
Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCPRouting protocol knowledgeSwitching knowledge as per CCNPPeriodic N/W Maintenance – Taking backup of all L3 devices and Servers, Perform the Graceful restart for all L3 devices and servers after the defined uptime is achieved -Configuring firewalls, routing, and switching to maximize network efficiency and security. Firewall (Fortinet, Cisco)Maximizing network performance through ongoing monitoring and troubleshootingArranging scheduled upgradesInvestigating faults in the networkUpdating network equipment to the latest firmware releasesReporting network status to key stakeholdersKnowledge of Active directory, File Server, SFTP servers, AD Integration, Forest Domain and replication of Primary and secondary AD process.Develop and maintain windows platform for the server as a host, connected with multiple clients (other computers)Test and certify new versions of windows operating system providing better solution and integration for the application like VMware and SharePoint.Integrate the server automation process either by custom scripts or via third-party solutions.Implement regular checks for the status of servers including hardware and software.Maintain and support multi-site windows environment along with hardware and software configuration.Management of server migration when required by the client.
Minimum requirements:
A Bachelor’s degree in computer science, information technology or relevant field, or similar professional qualification with at least four years’ relevant IT experienceExperience in related areas such as IT support, service, and repairExcellent communication skills, particularly the ability to communicate with staff who arent technically trainedThe skill to take on a variety of tasks and pay attention to detailAnalytical and problem-solving abilityTeamwork skills and the ability to feel comfortable working with different teams, clients, and staff across an organisationOrganisational skills and the ability to prioritise workload.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA1OTIzMzM1P3NvdXJjZT1ndW10cmVl&jid=1524962&xid=3405923335
13d
1
They are looking for an Office Manager & Personal Assistant with a minimum of 3 – 5 years’ experience to assist their Managing Director and General Manager at their office in Johannesburg.
Primary Responsibilities
Reporting to senior management and performing secretarial and administrative dutiesAnswer and direct phone callsLiaise with senior managers to handle requestsBook travel arrangements (transport and accommodation)Develop and maintain a filing system and assist in the preparation of regularly scheduled reportsCapturing data into project files of invoices, fuel slips and delivery notes from siteMaintain contact lists of suppliers and update their pricing lists regularlyProvide general support to visitorsScheduling appointments, maintaining an events calendar, and sending remindersOrdering office supplies and replacements, as well as managing mail and courier servicesCopying, scanning, and emailing documents, as well as taking notes
Additional Responsibilities
Interact with new and existing customersAid in the development of new and improved processes to guarantee efficient delivery of the projects
Requirements
Licensed to work in South AfricaDriver’s license essentialAbility to manage diverse, simultaneous projects of varying complexitiesProficiency in Microsoft Office applications such as Excel, Word, Outlook,Strong communication skills
Soft Skills
In addition to the hard skill requirements our client is also looking for candidates that are:
Willing to take on additional responsibilityEnthusiasticEnergeticSelf-motivatingExcellent communication skillsApproachabilityIntercultural sensitivityEnglish both written and verbal is essential
Travel
90 – 95% of the candidate’s time will be in the office
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTEzNzQ2NTg3P3NvdXJjZT1ndW10cmVl&jid=1222624&xid=1913746587
13d
1
1
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