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Role Overview:
The Senior Fund Accountant provides both operational and programmatic support to the Fund Accounting team. The incumbent will provide technical support and training to the Fund Accountant/s. They will report to the Fund Accounting Manager and assist on all operational matters as they relate to the management of the Fund Accounting portfolio.
Areas of Responsibilities Key Activities:
Banking
Review and set-up of users online banking access.Checking and approving payments.Check that bank statements are updated and bank reconciliations done accurately and on time.Cashflow management of funds and forecasting of cash requirements in line with the funds policy/ies.Oversee and enhance the relationship with the fund/s bankers.
Accounts
Oversee and manage existing system controls and introduce new enhancements to streamline workflow and mitigate risk factors.Preparing and maintaining standard operating procedures.Development, implementation and management of effective financial controls.Preparation of fund accounts in line with the fund/s accounting policies and implementation of any changes.Ensure adherence to the Service Level Agreement (SLA) of the fund/s.Checking all monthly reconciliations (Accounts Receivable & Accounts Payable).Preparation and review of monthly working papers reating to ledger accounts (GL).Ensuring that all systems in the department are in a working condition.
Investments
Liaising with fund managers, brokers, and custodians to communicate information and resolve issues on a timely basis. Monitor and control investment / disinvestment with the respective Investment Managers. Ensure accurate loading of daily unit prices. Ensuring Investments are balanced accurately (ALM).
Audit
Planning and coordination of the audits to ensure the audit function is executed on a timely and efficient basis.Checking of audit files and working papers for submission to the Fund Accounting Manager.Preparation of the annual financial statements.Providing responses on audit requirements ensuring all audit issues are resolved, and all compliance issues are met.Implementing recommendations from the auditors.Electronic submission of financial statements to the FSCA.
Valuation
Preparation of member data pertaing to the the valuation of the fund/s.Liaising with the actuary for the timeous valuation of the fund/s.Implementing recommendations from the valuator.
Legislative
Provide oversight and pl...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDcwOTM0MDExP3NvdXJjZT1ndW10cmVl&jid=1711404&xid=3470934011
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Minimum requirements:
Human Resources Degree or National DiplomaHonours in Human Resources7 years Generalist Human Resources experience5 years Supervisory/Managerial experience5 years proven track record of Industrial RelationsKnowledge and application of Performance Management SystemsKnowledge of HR Legislation & GovernanceKnowledge of HR Information Systems (e.g. Oracle)Management skillsInterpersonal skillsCommunication skills (Written, Verbal & Presentation)Analytical skillsConceptual skillsAttention to detailValid drivers licence
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTE0NzQzNjkxP3NvdXJjZT1ndW10cmVl&jid=1702591&xid=4114743691
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Urgently looking for an experienced and strategic individual with at least 3 - 6 years experience within Commercial Digital role, with a BCom in Management Sciences OR Post Graduate degree / diploma in Business Management. Plus Marketing related certificates.
At least 1-2 years within management role.
Looking for candidates from financial technology / E-commerce companies.
Responsibilities:
Assessing company pain points Draft annual strategic marketing planLeverage of the right media channels for successful delivery of marketing plansKeep abreast of market trends and competitorsDraft commercial strategies for campaigns and channelsWorking with cross-functional teamsUse customer feedback to improve on product experienceData analysisBudget managementRisk and compliance management Product lifecycle management Stakeholder engagement
Skills / attributes:
StrategicBusiness AcumenDigital Acumen Deadline drivenLeaderCustomer centricProblem solverProject management Collaborator Excellent English communication
Must have a clear ITC (Credit), clear criminal and fraud record.
Reference checks will be conducted upfront with 2 most recent Employers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzQxMjQ0Mzc/c291cmNlPWd1bXRyZWU=&jid=1749177&xid=574124437
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Our client in the Technology sector is looking to employ an Intermediate UX/UI Designer to join their team in JHB.
The role is responsible for the end-to-end design process and own the customer experience from start to finish, tasked with the product experience, not only the delivery of a prototype. The role will enable the client’s vision by independently scoping a project and create tangible outcomes that positively impacts business, technology, and users.The role will work alongside a team a highly experienced company designers, specializing in UX/UI design activities and reporting directly to the Head of Design. They are expected to work independently on multiple projects and professionally manage deliverables while at clients, running large scale projects with effective project and stakeholder management within the organization.
Requirements:
Matric/ Grade 12.Relevant design related degree from an accredited institution.3 -5 years experience, ideally within the banking industry. Must be eager to learn. Able to work as a Consultant dealing with face to face with clients.Proven UX experience with a portfolio that demonstrates a design thinking approach to solutions for Android, iOS, web.Relevant UX-related qualification from an accredited institution (optional). i.e., IDF, HFI,Experience with user experience and visual interface design.Experience working on large design projects.Experience working as a design consultant at clients.Experience in working in startup agile teams.Ability to create clean, visually consistent designs.Experience with user centered design principles and practices, web/mobile standards, typography and color, and web/mobile usability standards.Knowledgeable in creating wireframes, visual mockups graphics, user workflows, and low and high-fidelity prototypes.In-depth knowledge of prototyping tools such as InVision and Adobe XD or Figma.Understanding and appreciation of standard user interface design concepts and processes.Experience testing websites and software on a variety of platforms including iOS and Android mobile and devices.Experience in the financial/insurance industry (advantageous).Valid driver’s license and own transport.Clear credit and criminal checks.South African Citizen or valid South African work permit.
Duties and Responsibilities:
User and platform research on personas - Be involved in collating the information and insights from the research.Assist in finalizing pragmatic personas focusing on the external and internal user’s wants, needs and jobs to be done.Be involved in ideation design sessions and responsible for creating, presenting, and refining the...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDgwNzQ5NTI/c291cmNlPWd1bXRyZWU=&jid=1428646&xid=108074952
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Were looking for a Vehicle Warranty Sales Agent to join our professional team of Sales Consultants focused on creating growth opportunities and increasing market share through the sale of their vehicle warranty product.
Key Responsibilities
Maximise policy sales and monthly written premium in a compliant and customer centric manner.Be responsive, courteous and professional in dealing with the Company’s supporting lead providers and customers.Execute the sales process with skill, knowledge, diligence and integrity.Apply or provide competitor quotes where necessary relative to customer needs in order to provide options to customers.Optimise each lead by selling additional products where these are available.Use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers.Accurately identify the needs of the customer by asking effective questions and listening attentively.Match benefits accordingly and demonstrate how a product satisfies their needs.Understand objections and overcome them with an appropriate response.Strive to become an expert in your field through observation and collaboration.Continuously improve skills through practicing areas identified for improvement.Share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team.Be self-motivated, maximise productivity and able to manage one’s time effectively when working from home.
Minimum Requirements
Matric RE5FETC: Short-term insurance NQF4 ideal 2 years call centre sales experience1 year warranty/VAPS sales experience is essentialFluency in English is essential plus one other official language.
What you can expect:
Value driven company with a focus on “People come First”Supportive Management teamGrowth opportunitiesA hybrid working model
https://www.ditto.jobs/job/gumtree/1487522029?source=gumtree
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Job Summary
Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
Key responsibilities
Write adverts and post on our recruitment platformImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements and Qualifications
1+ years end to end recruitment experienceProven track record in delivering high volume candidatescontactable references
Working Hours
Monday to Friday 8am to 5pmMust be willing to work overtime due to operational requirements
Basic Salary, plus incentives for successful placements.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
Job Type: Contract
Ability to commute/relocate:
Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Language:
English (Preferred)
Email Address: Roscoe@callforce.co.za
https://www.ditto.jobs/job/gumtree/165063488?source=gumtree
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PURPOSE OF ROLE
A Social Media Administrator will be responsible for ensuring that all Social Media enquiries and queries are responded to and addressed timeously and accurately within the stipulated time frames. Should take a proactive role in learning about the client’s business needs and company culture and provide a high level of service.
RESPONSIBILITIES
Ensure that all enquires are acknowledge upon receipt with 24 working hoursEnsure that all Google Business Account queries and enquires are responded to timeouslyTo ensure that all queries are properly channeled to back office and that member is kept up to date on the progress of the queryTo manage that where enquiry is not clear a telephonic engagement is made with member to ascertain purpose of the queryTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims queries, escalations and ensuring that they are processed timeouslyIdentify the source of the query by identifying all parties to a complaint, and ensure that the relevant information be sought from all parties.Accurate query response within the stipulated timelines.Have good problem solving capabilitiesControl the outcome of the queries and ensure it is resolved.Be able to deal with the Board of Trustees and other stakeholder queries.Deal with day to day member queries telephonic and via emailsProvide a weekly report/update of all complaints and queries to ManagementProvide monthly reports for the relevant stakeholders
REPORTING AND ADMIN
Submit daily and weekly reports including any ad-hoc reports as and when required by business
RELATIONSHIP MANAGEMENT
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.
TIME MANAGEMENT
Excellent time management.Flexible and ability to work under pressure and multitask.
COMPETENCIES REQUIRED
MatricCommunication (Written and Verbal)English (Business writing and email etiquette)Stakeholder management (CRM)Industry knowledge and at least 2 years Industry experienceAccuracy and attention to detailJudgement and Decision MakingWorking under pressure And Deadline drivenOrganizational skills / Planning and prioritizingInterpersonal skillsSettings goals
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MTgzMzQ0NTY/c291cmNlPWd1bXRyZWU=&jid=376759&xid=718334456
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The primary purpose of the role is to Prospect new business clients. This will be for direct business and broker business. Further it is expected that the incumbent will present the company to potential clients (direct business or broker business).
Responsibilities:
Building and developing new business introductions and relationships.Opportunities need to be recognised and developed to the advantage of the organisation.Develop engagement strategies. These strategies need to be documented and followed – up by regular meetings and communication. Feedback needs to be given to all relevant departments within the organisation to provide answers or follow-ups.Finalise new fund or review documents and sign proposals.Submit abovementioned documents to the relevant departments within the organisation for them to be able to execute implementation.Achievement of approved targets. Targets will be set as agreed and monitored.Request risk quotations from different service providers and establish SLA’s with the providers. This must be done accurately and within the necessary SLA as agreed.Follow-up and liaise with different risk providers regarding outstanding quotations. The SLA must be used as guideline to secure that risk providers act within certain periods.Compile cost comparisons for clients regarding different risk providers and benefits. These comparisons must be of such a standard that it can be presented to the client to make an informed decision.Complete proposal document and member summary for SALT UMBRELLA FUNDS within 48 hours after receiving all the necessary information. Any queries regarding outstanding requirements should be dealt with in 24 hours after receiving information.Ensure the attendance list is completed and filed according to the FAIS requirements and that the parties meet all FAIS requirements.Manage team members diaries and arrangement of travelling logisticsAttendance of industry events and networking sessions, as approved by the executivesIntroduce client relations consultant to client. Explain process to client and define the different roles each individual plays within managing the fund.Member presentations with client relations consultant. This should took place at least annually but preferable bi-annually with each client.Follow up with client relations consultant regarding finalisation of member booklets and any outstanding issues relating to any funds under administration.Establish relationships with all major unions and representatives and present company’s products and services. Provide written feedback to management regarding the progressParticipate in work forums created by the employer such as Occupational Health and Safety and Employment Equity
New Business Acquisition
...
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Purpose of role:
The incumbent must have the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. Further have the ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions. The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily. Perform quality assurance based on the specialized requirements of the role. Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously.
Areas of Responsibilities
Timeous Reponses to Queries.Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties.Accurate query response within the stipulated timelines.Have good problem solving capabilities.Record Keeping/Filing.Record/track complaints and determinations received from the PFA, FSCA and other sources.Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities.
Investigation of Pension Funds Adjudicator (PFA) complaints.
Ensure that responses to PFA and other stakeholders are of high-quality standard, furthermore, to ensure that supporting documents relate the drafted response.Attend to PFA queries relating to responses/Attorney and member queries.Ensure that all the matters are attended to timeously and deliver high quality work.
Reporting
Controlling the outcome of PFA determinations issued and ensuring adherence.Provide a weekly report/update of all complaints to Management.Provide monthly reports for the relevant stakeholders.Be able to deal with Board of Trustees and other stakeholder enquiries.Time and Quality Management.Meet production standards in terms of quality and quantity.Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements.
Record keeping:
Recording of new complaints and determinations for reporting purposes to EXCO and relevant stakeholders.
Qualification:
Relevant LLB, BCom, or Bachelor’s DegreeEB experiencePension Law experience
Role Expectation:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDA4ODE3NzE4P3NvdXJjZT1ndW10cmVl&jid=1711403&xid=2408817718
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Description
A leading cloud-based marketing automation and customer relationship management (CRM) company that offers solution for businesses of all sizes, is looking for a driven individual who possesses a hunting spirit and a willingness to push beyond boundaries.
About the job
Develops sales strategies to grow revenue from existing and new sales opportunities.The role is predominantly focused on driving net new revenue.Facilitate ideation and white boarding sessions with clients to optimize share shift opportunities.Maintains an agile market and competitor awareness to identify opportunities and maximize.Penetration in markets held by the competition and foster partnerships with new and existing customers.Research the dialogue with clients sharing newsworthy insights and articulate customer value drivers in light of our value proposition.Understands workflow and value chain in order to build successful internal relationships to aid client delivery.Maintain knowledge of current industry trends and business needs to proactively work with clients.Understand competitive landscape and offerings to differentiate the value of solutions.Consistently shares newsworthy insights about the market, educating clients on new issues and outcomes.Understands workflow and value chain, understand Internal client delivery processes In order to ensure client satisfaction.Work closely with product, analytics, sales and other departments to influence product strategy and roadmap to best support client account Initiatives.Maintains all customer records in CRM database.Develops and manages a 30 day forecast And 60-90-120 day pipeline within CRM.Provides weekly and monthly forecasts to management.Performs other duties as assigned with integrity and honesty.
Requirements and Additional Skills
3-5 years proven experience as a Sales Executive selling SaaS3-5 years of progressive experience in a consultative selling context and business development.Demonstrated sales experience in selling cloud-based marketing automation and customer relationship management (CRM) Proven experience in developing and implementing key account plans.Eagerness to learn complex solutions to enable successful development of sales opportunities.Ability to manage and prioritize multiple projects with varying due dates and requirements.PC literacy – Microsoft –...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTgzMjIyNTc4P3NvdXJjZT1ndW10cmVl&jid=1638935&xid=3583222578
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We are in search of an experienced and qualified Compliance Officer to join a prominent government organization in Johannesburg.
Key Responsibilities:
Oversee building inspections and audits.Conduct compliance monitoring.Ensure the safeguarding of company investments.Report instances of non-compliance.Deliver compliance awareness training.Prepare compliance reports.Participate in Bid committees.Attend Board meetings.Manage complaints.Engage and maintain relationships with stakeholders.
Non-negotiable Requirements:
Possession of a relevant degree in Law or Commerce.A postgraduate qualification in Compliance Management is a valuable asset.Previous work experience in a regulatory or auditing environment for 5 to 10 years.Experience in property management, building, human settlement, or housing
Skills
Proficiency in advanced Excel.Strong analytical skills.Exceptional English communication abilities.Proficiency in report writing.Effective problem-solving skills.Capable of making sound decisionsStrong commercial judgment.Resilient and energetic.Team player.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NjU0Njk1Mjc/c291cmNlPWd1bXRyZWU=&jid=1748016&xid=665469527
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Our client in the Technology sector is looking to employ a Full Stack Developer to join their team in Johannesburg.
An awesome career opportunity awaits.
Requirements:
3+ years software development experienceHas strong problem-solving skills and a willingness to learn new things quicklyGood communicator and team playerHas a relevant bachelor’s degree/DiplomaExposure to the full software life cycleProven experience meeting deadlines and developing, high performance, scalable, and quality software.Can work with little supervision, pro-active and takes on responsibility for code and applications.Must be able to use GIT as version control.Experience in any of the following languages: Java, PHP, C#, Angular / React.Ability to work in an ambiguous, high-pressure environment and meet agreed deadlines.Must have a good understanding or user interfaces and modern web design standards.Must be comfortable meeting with clients from time to time.
Responsibilities and Projects:
As an intermediate full stack developer, you will be responsible for delivering customer solutions using different languages and technologies, develop high quality code and applications.Our projects range from platform products to bespoke software development, e.g., Adobe Commerce, Angular and React UI, Kubernetes, Java and many more.
Additional information:
Join a team of 15+ developers.Work with a caring team that always ready to help you.We’re constantly pushing to do things better, investing in best practices and latest technology.We protect our developers and don’t like overtime.You can work from home. We provide the flexibility for you to work from anywhere if you have a stable internet connection and can deliver great work.Team members are not over worked, and we respect people’s personal time.There is a great relationship between team members.No micro-management.We have quarterly career catchups. We strongly encourage and contribute towards further learning.We send you on conferences so that you can learn and experience new things.
Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDI1ODExNzYwP3NvdXJjZT1ndW10cmVl&jid=1426242&xid=2025811760
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/334739193?source=gumtree
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Our multinational Software and Services Client is seeking a Senior Delivery Manager to drive delivery on bespoke and OOP and Cloud solutions across South Africa, Europe and Southeast Asia.
Key Responsibilities:
Supporting and contributing to the management of projects, timelines, budgets and operational tasks of our software productsManaging projects, task deliveries, resource planning and prioritising accordingly with the team membersCoordinate internal resources and third parties/vendorsEnsure that all projects are delivered on-time, within scope and within budgetDeveloping project scopes and objectives, involving all relevant stakeholdersEnsure resource availability and allocationDevelop and maintain detailed plan to track progressProvide timeline and budget reports to ClientsManage key deliverables/tasks with internal teamMeasure project performance using appropriate systems, tools and techniquesReport and escalate to management as neededManage the relationship with the client and all stakeholdersPerform risk management to minimize project risksEstablish and maintain relationships with third parties/vendorsManage operational activities, including user requests and system improvementsManage several projects concurrently (multi-tasking)Provide day-to-day customer liaison and be responsible for relationship management, project management and deliveryManage pipeline of multiple complex projects and work streams, ensuring teams are working to fully agreed resource allocation levelsIn conjunction with the associated senior staff, cross functional management of a teams of developers, testers, and business analysts involved in developing and maintaining processes for efficient delivery of software to customersManage delivery of change through the Agile scrum processesPrepare internal and customer reportsIdentify and manage risksCollaborate with other Project Managers, exchanging ideas, working on improvements of process both within the immediate team and across the company
Qualifications and Experience:
Formal Tertiary QualificationCertified Scrum MasterSAFe experience/certification is a plusExperienced using TrelloAt least 4 years work experience in a Software Project Manager roleProven experience in project/task managementStrong written and verbal communication skillsBe well organized and understand the product development process
Skills and Attributes:
The natural tendency to take ownership and responsibility (Owner-Manager Culture)The ability to make quick, sound decisionsThe ability to...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MDcyOTQ2NTk/c291cmNlPWd1bXRyZWU=&jid=1406418&xid=507294659
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Senior Associate Quality is responsible for transactional quality monitoring and quality improvement based on the company’s Quality Management Framework
Roles and responsibility
Perform quality audits and evaluationsProvide Feedback and coaching to improve customer experienceParticipate in team huddles to discuss Quality Scores and opportunity areasProvide process updates as per requirementParticipate in internal/external calibration sessionsHandle transactions to stay in sync with OperationPublish quality trends, feedback and improvement /enhancement reportsProduce Quality reports and dashboards such as TNI, Pareto etc.Ensure compliance and conduct, drive customer experience improvementContribute to the development of short- and long-term goals of the processEnsure quality and CSAT targets are always met
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2+ years of experience as a Quality AnalystA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTkyMDUzMzI/c291cmNlPWd1bXRyZWU=&jid=370509&xid=359205332
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Are you a dynamic and analytical professional with a passion for turning data into meaningful insights? We have a fantastic opportunity for you to lead the reporting function within our esteemed client in the insurance industry. Join their team as a Business Intelligence & Reporting Manager and play a vital role in shaping our reporting strategies.
Job Purpose:
As the Business Intelligence & Reporting Manager, you will be responsible for overseeing and managing the reporting function across the organisation. This entails developing, testing, designing, implementing, and project managing reporting areas to support informed decision-making processes. You will lead a team of dedicated professionals and collaborate closely with partners to ensure data-driven excellence.
Key Responsibilities:
Lead and manage the reporting team, as well as coordinate with external service providers.Develop, test, design, and implement reporting solutions to meet organisational needs.Project manage reporting initiatives to ensure timely and successful delivery.Collaborate with internal stakeholders to understand reporting requirements and deliver insights.Foster effective communication with users, service providers, and system providers.Oversee implementation of new binders, brokers, UMAs, or source systems.Manage performance, staff development, and recruitment within the team.Ensure accuracy and reconciliation of reporting data.Utilise Business Intelligence Reporting Tools (e.g., QlikView, Microsoft Power BI, Qlik Sense) to create impactful reports.Handle report design, implementation, and analysis to drive strategic decisions.Apply T-SQL skills to enhance data processing and analysis.Leverage your knowledge of Short Term Insurance systems (e.g., Tial, MMX, Cardinal, Websure, Genasys) to optimize reporting outcomes.Demonstrate expertise in data warehousing and its components.Maintain excellent project management skills to ensure deliverables are met.Showcase strong communication skills to facilitate productive interactions.
Qualifications and Experience:
Matric Certificate with Mathematics as a subject At least 6 years of reporting experience.At least 6 years of experience using Business Intelligence Reporting Tools.2-3 years in a supervisory role overseeing reporting/BI/data analysis.Strong Excel skills and T-SQL moderate proficiency.Business Intelligence Reporting Tool certificate (QlikView, Microsoft Power BI, Qlik Sense).Experience in Short Term Insurance and knowledge of related systems.Fluency in English and willingness to work overtime.Proven ability to manage projects and deliver results.Strong communication ski...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTQ4NjY1NDUzP3NvdXJjZT1ndW10cmVl&jid=1676730&xid=4148665453
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The incumbent will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed and develop new relationships with potential clients. They will be responsible for engaging with key customers by building and preserving trusting relationships. They will also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be apt in building strong relationships with strategic customers. Also be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
STAKEHOLDER MANAGEMENT:
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Overseeing customer data and account management.Ensure both the company and clients adhere to contract terms.Serve as the link of communication between key customers and internal teams.Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.Study competition to find new ways to retain customers.Create plans to address clients’ business needs.Collaborate with internal teams to address customers’ needs.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Maintain and enhance growth and profitability of Strategic Accounts through collaborating and championing the delivery of the SEB value proposition with specific focus on increasing financial inclusivity in the mass market and shared value creation for key strategic accounts.Execute customer centric strategies to continuously improve process, product and systems to address changing service requirements that enhance the SEB partnership experience.Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices while ensuring Return on Investment realisation.Actively manage and report on the achievement of Key Account Portfolio targets as well as industry performance and trends.Maintain a customer led approach to stakeholder management.Through use of a data and mutual value led stakeholder engagement approach, develop a portfolio stakeholder engagement plan, which enables growth for SEB and its key strategic key accountsEnsure a consistent, detailed understanding amongst all deal team members of the Key Account Management Portfolio targets, goals, performance levels, products, business rules and conditions.
COLLABORATION:
Manage relationships to make it easier for new relationships to take shape and efficiently unlock access to shared value both within the business and for our external partnersMonitor and resolve escalated partner...
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SEB is looking for a Case Officer for a period of 12 months who will be in the Case Management Unit is to perform administration functions to facilitate the early resolution of member complaints filed by the OPFA. The incumbent will be responsible of managing all incoming complaints and queries, assess completeness of information on the complaint form, inform the complainants of their fund’s complaints management policy, escalate urgent complaints to line manager upon request, resolve administrative complaints directly with the complainant or make contact with third parties to obtain outstanding information. The Case Officer must also keep track of the turnaround time of all new complaints and queries received by the administrator. The Case Officer will also be required to maintain accurate records of all new complaints and generate statistical reports from the RESPOND system. The Case Officer will also perform other administrative functions in the department as required.
Areas of Responsibilities
Ensure that the information in the complaint form is accurate and complete.Identify the issues of complaint and facilitate early resolution.Escalate urgent complaints to the line manager for priority resolution.File responses in respect of administrative complaints with the OPFA.Obtain outstanding information from the member or employer in order to resolve or settle the complaint.Redirect invalid or out of jurisdiction complaints to the relevant parties or entities.Transfer complaints to internal parties for resolution and maintain records.Maintain and update filing systems, databases, and spreadsheets.Request confirmation of settlement from the parties if complaint is resolved.Maintain record of all files allocated by line manager.Maintain all correspondence relating to the complaint together including telephone calls, emails,etc.Record all closed files on the SEB respond system.Submit weekly and monthly reports in respective of allocated work to the line Manager.
Key Competencies:
Computer LiteracyListening skills (Verbal and written)Self-MotivatedPlanning & OrganisingResilienceAbility to analyse, interpret and solve problemsGood writing skills with the ability to express complex conceptsAbility to make investigative decisions in the resolution of complaints
Qualifications & Experience:
LLBPension Law Certificate (added advantage)3 years’ experience in the administrative function.Previous work experience in the Benefit Administrators/Legal sector (Added advantage)Good knowledge of Microsoft Outlook, Word and Excel.Excellent numerical skills with attention to detail and ...
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Please note that this position is based in The Middle East, relocation, accommodation and additional benefits apply.
A trusted and well established client of ours in The Middle East is seeking an experienced Field Safety Officer who will be involved in the engineering design, procurement and construction projects of various sizes, types and complexity of small, medium to multi-billion dollar mega size projects.
Duties and Responsibilities:
Assess and report contractor compliance with the companies Occupational Health, Safety, and Environmental requirements.Conduct preconstruction job explanation and kick-off meetings to explain construction execution safety requirements per contract scope.Track and analyze Key Performance Indicators for performance improvement opportunities.Develop and conduct safety training.Provide advice and consultation to department staff to assist them in maintaining a safe working environment in compliance with environmental/safety regulations, standards and practices.Identify and evaluate hazardous conditions and practices in the workplace. Undertake surveys to identify and evaluate occupational health, safety and environmental conditions.Conduct and coordinate on-site inspections to audit physical conditions and safe work practices.Perform construction site and/or area safety inspections of department facilities and operations.Perform job site safety compliance inspections, including hazard analyses and safe work procedures, and prepare written reports and recommendations.Develop controls for identified hazards.Coordinate the implementation of controls from results of hazard analyses.Measure and evaluate the effectiveness of the hazard control system, policies, and procedures and recommend changes that reflect improved opportunities to eliminate work place incidents and injuries.Prepare safety orientations, safety training and job site inspection procedures. Direct or assist in the development of specialized education and training materials. Conduct specialized safety and environmental training programs to communicate hazard control information.
Requirements:
Relevant 3 year degreeNEBOSCHOSHAC/SHE/SHEQ Accreditations are advantageous
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
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Client based in Bryanston seeks the services of Privacy Policy Manager, a highly motivated and well-organized team player to join their growing privacy policy team.
A privacy/human rights expert with knowledge of international and regional privacy regulatory frameworks, experience with developing and implementing initiatives that align with specific policy objectives, and familiarity with key regional privacy stakeholders in Africa..
Candidates should have excellent analytical and writing skills, with experience developing materials for internal audiences as well as regulators, policymakers and other relevant stakeholders. Candidates should be comfortable working in a fast-paced, cross-functional work environment and presenting to internal and external audiences.
Privacy Policy Manager, Africa Responsibilities Identify and monitor privacy policy issues and trends across Africa and spot relevant links to issues in the wider EMEA region Analyse legislative and regulatory proposals on privacy and related technology issues and advise on their policy implications Work closely with cross-functional teams on a range of policy issues, including strategically drafting submissions and engagement plans for local policy audiences Develop proactive strategies and initiatives to address key privacy policy challenges Engage and build partnerships with relevant stakeholders including civil society and academia
Minimum Qualifications
Bachelors degree in a relevant field
Professional experience in a policy role with a specific focus on privacy, data security or related technology fields Experience managing strategic outreach with diverse stakeholders within policy, advocacy or in a government position Keen understanding of, and interest in, public policy issues related to privacy, data protection and technology Excellent communication skills in English
Preferred qualifications
Advance degree in a relevant field
Excellent communication skills in French- written and spoken
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