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DescriptionRestaurant Manager Needed. Key Roles will include: Ensuring incoming staff complies with company policy• Training staff to follow restaurant procedures• Maintaining safety and food quality standards• Keeping customers happy and handling complaints• Organizing schedules• Keeping track of employees’ hours• Recording payroll data• Ordering food, linens, gloves and other supplies while staying within budget limitations• Supervising daily shift operations• Ensuring all end of day cash outs are correctly completed• Coordinating daily front- and back-of-house restaurant operations• Controlling operational costs and identifying ways to cut waste• Appraising staff performance• Interviewing/recruiting new employees• Interacting with guests to get feedback on product quality and service levelsWatsapp Cv : 0812697624
3d
Roodepoort
We are looking for dedicated individuals to join our armed response team:Valid PSIRA certificate with Grade A, B or C plus ResponseHandgun, Shotgun, Rifle or Carbine Competency for Business PurposesNO criminal recordValid Driver's LicenceAble to excel in fitness and shooting evaluationsDue to client base applicants must be fluent in AfrikaansSouth African Citizens onlyRECOMMENDATIONSPrevious experience in the industry an advantageOur members are carefully recruited, selected and trained in a variety of safety and security techniques. They are in constant contact with our 24 hour Control Room for security alerts and deployment of additional support.Above average salary offered.Please submit your CV to recruitment@abcsecurity.co.zaWE WILL NOT ANSWER MESSAGES THAT DO NOT INCLUDE A CVIf you have not heard from us by 15 June 2022, then your application has not been successful
4d
Stellenbosch
Results for jobs i in General Worker Jobs in South Africa
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Key Responsibilities:
Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentWow existing and potential clients with first-hand knowledge of African properties and destinationsPrepare attractive quotations and itineraries that complement individual client expectations and budgetsEffectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)Collect client payments - ka-ching! - And approve supplier invoices for paymentProvide customer support before, during and after travel - ensuring that current customers remain satisfiedMeet and exceed monthly and quarterly sales targets set by the companys Sales Managers
Requirements:
Excellent communication skillsMust have experience in African travel experts who fit the following profile:3+ years of experience in a sales role for an African inbound tour operatorIn-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana,Mozambique, Zimbabwe, etcExperience selling other regions of Africa and Madagascar would be a plus!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTcxOTkzNjE2P3NvdXJjZT1ndW10cmVl&jid=1303212&xid=2171993616
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Responsibilities
Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departmentsEnsure that regular stock takes are conductedCirculate throughout all restaurants and bar areas maintaining a high profile with customers and staffTo carry out or ensure that regular On-the-Job Training is taking place to agreed standardsEnsure that staffing levels are correct and to agreed standards and are not exceeded without prior consultationEnsure that company and statutory food hygiene standards are maintained in all areasAttend timeously to customer complaintsEnsure that reports and administration requirements are timeously submittedEnsure that the Back of the House Department operates effectively and efficientlyHold regular performance appraisals, identifying areas for development and training needsTo ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standardsEnsure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis and menu costingEnsure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customersEnsure that bars and cloakrooms are clean and stocked with the stipulated requirements
Minimum Requirements
A minimum of High School diploma is requiredA food related diploma or certification3 to 5 years related experience, or equivalent combination of education and experience is preferredAble to work a flexible schedule including evenings, weekends, and holidaysAbility to read, write and comprehend simple instructions, short correspondence, and memosExcellent computer literacy skillsProficient in written and spoken EnglishMust have a driver’s license
Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDMyMjU2MjE1P3NvdXJjZT1ndW10cmVl&jid=1484493&xid=4032256215
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Level: Mid-Level to Senior
Experience: 5+ years
Duration: Contract (6 – 12 Months)
Start Timeframe: Immediately
Core Skills and Competencies
Our client is looking for someone with strong work ethic, that is well organized and able to hit the ground running on multiple customer projects. The ideal candidate designs, develops and modifies solutions or modules based on functional and system requirements. As a Java Developer, the candidate can manage the software development lifecycle from planning, prioritizing, testing and release.
Excellent written and verbal communication skillsTeam-player that is positive, proactive and a motivated self-starterKnowledge and experience with build and release managementStrong analytical and problem-solving skillsExcellent leadership, team building and relationship management skillsExcellent time management skillsRemain flexible on changing workloads
Technical Skillset
Minimum 5 years commercial development experienceJava 8+Angular 2+Spring Framework 4.0+REST (Representative State Transfer)Git
Beneficial
Spring Boot 1+Axon FrameworkMSSQLCSSJenkinsDockerKubernetes-based orchestration (e.g. Openshift, Rancher)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzY2NTI5OTM4P3NvdXJjZT1ndW10cmVl&jid=1122196&xid=2766529938
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Urgently looking for an Intermediate Business Analyst
Role Purpose
Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives.
Responsibilities and work outputs
Conduct business analysis in line with business requirements:
· Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
· Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions.
· Contribute to translating the business goals into design in line with systems architecture.
· Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
· Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
· Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems.
· Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
· Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
· Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
· Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations.
· Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
· Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
Collaboration:
· Build and maintain relationships with internal and external stakeholders.
· Effective and consistent service delivery and support to all internal and external stakeholders in order to ensure that expectations are managed.
· Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service.
· Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery.
· Manage stakeholder query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to imp...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDE5OTU5OTg0P3NvdXJjZT1ndW10cmVl&jid=1311017&xid=2419959984
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GERMAN MOTHER TONGUE/PROFESSIONAL WORKING PROFICIENCY REQUIRED
Tasks & Duties: PR
Strategic client consulting and conception of creative communication campaigns.Textual confidence, a strong sense of language and a talent for storytelling
Networker with own network to external service providers, media partners, editorial offices and event organisersPlanning and management of complex PR | digital projects and campaignsResponsibility for project success in terms of quality, time and budgethttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NTAxNDY3OTU/c291cmNlPWd1bXRyZWU=&jid=1418192&xid=550146795
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company.
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn
KEY SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDUzNjA4Mjc2P3NvdXJjZT1ndW10cmVl&jid=1503266&xid=3053608276
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ABOUT THE POSITION
Youre entrepreneurial, ambitious, and want to help run a company. You have at least 5 years of relevant online marketing experience. Youre creative and self-reliant enough to achieve ambitious targets with the resources of a scale-up in Africa and youre able to strategically grow a marketing department!
Yes, here it comes… WERE LOOKING FOR YOU!
As Head of Marketing of this scale-up, youre responsible for the creation and execution of the marketing strategy. The marketing team (4 FTEs & 1 SA part-timer) is in a post-corona restarting phase, which gives you the opportunity to build the team yourself. You can leave your mark on the future of this fast-growing company and contribute to the company wide strategy with the management team.
YOU ARE RESPONSIBLE FOR
Marketing funnel: from engagements (on- and offline) to requesting a bookingTargets: supplying enough leads to the sales team to achieve the growth targetsReports: giving the team weekly insight into the marketing statisticsManagement of your own team as well as being part of the MTStrategy: developing new strategies together with management on how to tap into new markets
WHO ARE YOU?
Relevant work experience: At least 5 years of online marketing experience, preferably at a start- or scale-up and/or in travel or a similar B2C company (actually travel is like B2B with long marketing & sales cycles)Socially skilled: With the growth of the company, the marketing team that you manage will also grow quicklyStrategic mastermind: Foresight and predictive abilityData-driven: The choices you make are supported by data and metrics are great friends of yoursSelf-reliant and curious: You are not dependent on expensive advisors/executors to get something donePassion for travel and you feel our product perfectlyPre-tech savvy: Connect directly with development teams to bring your projects to life (you can also build your own)
OUR OFFER
Work that doesnt feel like work: youre going to work for ~30 more years, better enjoy it!Entrepreneurship: leading and growing your company too!Development & Growth: we do what we like and by chance we are on the side of development and growth (authentic & responsible tourism, Africa = booming). This makes the business game a lot of fun because of all the odds.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUyNjI1NjU0P3NvdXJjZT1ndW10cmVl&jid=1156164&xid=1352625654
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Our client, a wholesale floor cleaning products supplier based throughout South Africa, is looking to employ a highly-skilled Sales Strategist for their Cape Town branch.
Job Purpose
The Sales Strategist will be responsible to analyze data, provide data driven insights to the business, demand forecasting for procurement and sales as well as financial forecasting for the sales team. The Sales Strategist will develop analysis and reporting capabilities for sales and finance. They will also monitor performance and quality control plans to identify improvements. Investigate data quality, clean data, transform data, summarize data, and perform basic queries to support project related activities.
Essential Duties, Responsibilities and Skills
Ability to work with large datasetsExcellent Microsoft Excel skillsStrong report writing skillsStrong analytical and critical thinking skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracyThe ability to investigate data quality, clean data, transform data, model, and summarize dataAccuracy and attention to detailExcellent written and spoken EnglishStrong communication skills are essentialDemand and Sales ForecastingPeople managementBe able to work with data visualization tools like Power BINeeds to be self-driven, ability to work under pressure, by meeting deadlines effectively and efficientlyInterpret data, analyse results using statistical techniques and provide ongoing reportsWork with project team to prioritize business and information needsDefine new data collection and analysis process improvement opportunitiesOversee integrity of reports, both when developing new reports as well as when updating existing reports to ensure data is accurately presented
Education & Experience Requirements
Minimum Grade 12Relevant tertiary degree5-year minimum Data Analytics experienceMust have a valid South African driver’s license and passportMust have your own reliable vehicle
Skills and Abilities
MS Office proficient (Basic Computer Skills)Professional personal presentationAdministrative experienceAttention to detailAbility to problem solve and use initiativeExcellent verbal and written communicationBilingual: English and AfrikaansDetail oriented and deadline drivenAbility to work in a pressurized environmentAccountable, responsible, reliableTeam playerCustomer focusedIntegrity, credibility, trustworthiness, and a professional appeara...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjM1Njg5NTU3P3NvdXJjZT1ndW10cmVl&jid=1178162&xid=2235689557
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMzY5Njg3P3NvdXJjZT1ndW10cmVl&jid=1495751&xid=1160369687
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Requirements
Hospitality and luxury brand experience essentialSelf-motivated and organised individualAble to work on Multiple brandsWillingness to work for a dynamic and growing luxury brand of restaurants and hotels within cape townIndividual who want to grow with a team and continuously improve personal skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIyMDQ3NDI/c291cmNlPWd1bXRyZWU=&jid=1475915&xid=422204742
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Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919
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Main purpose of the job
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
MAIN DUTIES / RESPONSIBILITIES
Day to day Duties
As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.Always meet customer expectationsCommunication internally and to customer should be on time.Reflected in work logs.Time management:Lunch & breaks = 1 hour daily in totalProof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.Monitor availability of the team’s time management, being responsible for cover and well-being of the Service desk.
Business Conduct
Professionalism when communicating to internal and external contacts/team members/management and customers.
Ticket Logging
To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.To ensure familiarity with client business imperatives, technologies and support processes.To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:Quickly identify, diagnose and troubleshootIdentify solutions, through either verbal, front line or Client authorised First Time FixesEnsure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescalesAccurate identification and assignment ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzE0Mjc3MzEzP3NvdXJjZT1ndW10cmVl&jid=377094&xid=2714277313
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Job Purpose
To successfully quote profitable tour products for existing as well as new clients.
Key Responsibilities
Sales
Secure business and effectively cost productsUnderstand the market and margin controlBuild up and maintain agent and supplier relationshipsSource new productsDevelop own sales strategy to secure more business through existing and new agentsWork closely with the team to achieve goals
Operations
Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requestsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies and FOC’sFind new suppliers that offer a good service and better ratesFollow up on quotes that have been sent outSuccessfully run groups, tour series, and FIT bookingCompile welcome pack documentsCreate co-pilots according to itinerariesHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tour
Financial
Instruct debtors to raise invoiceReconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional responsibilities
Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and productTravel on educationals and familiarizations trips
Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTc4OTk5MTM1P3NvdXJjZT1ndW10cmVl&jid=1484494&xid=2578999135
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA3MDYzODc2P3NvdXJjZT1ndW10cmVl&jid=377164&xid=2507063876
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PURPOSE OF THE JOB
Provide data and analytical support to manage and improve Confluents sales processes and cycle, as well as utilizing pipeline data to help report, analyse and forecast the companys current quarters business.
HIGH-LEVEL JOB OBJECTIVEs
· Be responsible for accurate forecasting and pipeline analytics as well as reporting and analysis of sales results (including system dashboards)· Work with the (A)VP of Sales, RSDs and Finance to refine go-to-market models and sales methodology, including identifying and solving pain points within the organization and sales process· Proactively identify issues and solutions to improve the efficiency of the sales force· Participate in weekly, quarterly and annual sales planning by preparing and supporting the delivery of specific sales coverage and forecasting analytics· Lead efforts to standardize processes and systems (e.g. Salesforce.com) to enable accurate and efficient data collection and management of the company’s sales efforts· Partner with the Sales leaders to facilitate our global sales territory planning, by creating and allocating territories as the sales team grows· Own communication to the field and maintain calendar of communications from a global to subregion standpoint as well as sales process adoption· Manage all daily ad hoc requests from all business units (Finance, Compensation, AE’s, Data Science, etc.)· Work closely with other Sales Operations Managers to share knowledge, best practices and facilitate standardization across the whole sales organization
4.1 Level of Education Level of tertiary education Grade 12 Essential BA/BS degree Desirable
4.2 Professional Membership or Registration
4.3 Job - Related Work Experience
Job – related work experience 3-5 years of Sales Operations experience preferably in a SaaS/cloud company Experienced working with a Partner Channel Team is a plus
4.4 Job KnowledgeDeep understanding of Salesforce best-practices and functionality Comfortable engaging at all levels in an organization to deliver resultsExcellent communicator with proven ability to clearly convey ideas and information in written and verbal form to a variety of audiences
Advanced excel skills requiredEndless curiosity and a need to dive deeper for understandingAbility to develop and maintain effective working relationships and display diplomatic and remarkable interpersonal skills with colleagues and other partnersKnowledge of Tableau and Anaplan is a plus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzEzMDUwMjkzP3NvdXJjZT1ndW10cmVl&jid=1156161&xid=2313050293
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Sales – Marketer
Mon – Fri from 08h00am till 16h00
Salary R9400 + commission
Location: Northern Suburbs
Duties:
Outbound calls communicating with Investors and Donors (companies and individuals) and make salesCreating Brand Awareness to stimulate donors and salesLead Generation
Requirements:
Matric (NQF4)Diplomas/Certificates/Degrees advantageoussales experience min 2 yearsGood Competency with Office, Internet and Mailing SystemsWell spoken, have good command of EnglishAfrikaans would be an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDg0ODI2NDg4P3NvdXJjZT1ndW10cmVl&jid=377079&xid=2084826488
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Inbound Sales Executive
Location: Johannesburg
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Sales Executive will hold the responsibility for development of top line revenue for the company’s Southern and East African lodges. The focus will be on sales through Inbound and Retail channels to sell and promote our Southern and East African lodges. The sales executive reports into the Inbound Sales Manager and will work closely with the reservations team towards the ultimate goal of generating bed nights and revenues into the lodges within a narrowly defined operating framework.
KEY OUTPUTS
Understanding and full utilization of travel sales network
The Sales Executive will require an understanding of the travel sales network and the role the inbound market plays in a multi-channel business, including but not limited to:
Understand the complex relationships and buying patterns;Create and Implement sales plans to generate revenue and bed nights into the lodges within a narrowly defined operating framework;Identify prospective clients in the geographies of focus (Johannesburg and surrounds, Mpumalanga and Kwazulu Natal) and Botswana , with the ability to network with and develop these relationships where clients operate in the company’s targeted international markets;Represent the brand at a consultant and business level
Revenue Generation and Strategic Responsibilities
Sales developmentSales / Brand Representation
Develop a detailed understanding of the marketing drivers that drive revenueCreating and conducting presentationsConducting appropriate follow up
Finance
Achieve assigned revenue targets
Responsibilities
Input and execute the sales plan in Johannesburg, Mpumalanga, Kwazulu Natal and Botswana;Search for appropriate and pre-agreed sales leads and prospects;Assist in the development of marketing plans as neededEffectively...
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ customer service agents who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
Danish / Swedish / NorwegianPrevious customer service experience advantageousStrong PC literacyStrong customer orientationAvailability to work shifts (International Call Centre)
Job Description
Identify the needs of the end userAnswer chats, calls and respond to social media queries & emailsResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessaryMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintain a positive and professional demeanour and portray the company in a positive lightDemonstrates appropriate sense of urgency across channel responses and service levelsFollow company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies, and proceduresUses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
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CANDIDATES NEAR HOUT BAY PLEASE
NO LONG COMMUTS ACCEPTED
Client correspondence
Answering the phone and speaking to new incoming clientsEmailing clientsRequesting documentation from clientsFollowing up with clients (payment, documentation, clarifying information)Setting up new client profilesWelcoming clientsUpdating WebsiteSecretary work
Consultations
Setting up consultation with clientsSetting up video conferenceManaging the schedule of the head of the officeTaking notes during consultationsPreparing summaries and opinions
Miscellaneous
Getting quotes for suppliers in officeContacting companies and putting job in motionChecking invoices + ensuring paymentPersonal organisation tasksReview of English opinionsAttending to CBD programsXero (Accounting)Daily capturing of invoices and related correspondence with client.Reconcile interim accounts and salary and TAV control accountsCapture all monthly payroll for clientsCheck P&L and balance sheet for all clients
Sars and Tax
Check efiling daily for correspondenceAssist Herr Steiner with income tax schedule and filing tasksRequest documents from clients when necessaryAssist with verifications of returns and supporting documentsRegister new clients to Efiling profileLiaise with SARS when issues ariseSetting up eFiling profiles and registering of clientsResearch on technical questions and opinionsPhoning SARS, correspondence, and sortingPreparation of Tax Returns relating mainly to Rental income
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NDc2ODI0NjQ/c291cmNlPWd1bXRyZWU=&jid=1494865&xid=747682464
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