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We invite candidates to apply for the Service Technician position for our client in the Hygiene & Chemical Industry. This position is based in George.
KEY PERFORMANCE AREAS
Business Development
Maintain brand reputation and ethos of business in a professional manner.
Call on an average of eight clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
A client call planner must be completed and repeated in a 4-to-6-week cycle.
Customer Relationship Management
Complete Repsly service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
Complete Laundry load count & calibration report. Ensure information is recorded on relevant excel spreadsheet to allow for Costing forecast.
Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.).
Build a relationship with all key people within the client portfolio. (E.g. Buyer, General
Manager, Chef, Contract or Area Manager, etc.).
Always provide prompt service and assistance.
Assist with deliveries to customers in unforeseen circumstances.
Attend to customer needs concerning the best suited products and their efficient use.
Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers.
Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions.
Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer.
Provide emergency service coverage after hours to all customers.
Build relationships by providing customers with innovative products, sales demos, regular maintenance service and ongoing training.
Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.
Communication and Feedback
Attend and participate in all sales meetings.
Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager.
Submitting a weekly sales/technical report to Sales Manager.
Adhere to Company Data and Communication Policies.
Use prescribed templates where available.
Comply with deadlines where set/required.
Administration Services
Assist the Debtors department with the following up of monies when required to do so.
Ensuring that new clients have the correct cash or credit application forms completed. &n
SECTOR: Cleaning and Hygiene
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjEwMC9BSw==&jid=1817725&xid=E.L002100/AK
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REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS/TRAINING•Technical trade (Plumber, HVAC, Carpenter) is advantageous.•Experience as a maintenance technician or in a similar role, preferably within the healthcare setting.•Knowledge of electrical, plumbing, HVAC systems, as well as general maintenance practice.•Familiar with hand and power tools used in maintenance and repair work.•Ability to work within an interdisciplinary team.•Excellent attention to detail and time management skills.•Ability to prioritise tasks and work efficiently.•Computer literate.•Own transport and valid driver’s license are essential.RESPONSIBILITIES•Assist in performing routine repair and maintenance tasks throughout the facility.•Perform regular inspections of equipment and pin-point potential issues.•Respond to, action, and keep record of all maintenance tasks. This includes a preventative maintenance schedule and record.•Assist with installation of equipment and the maintenance thereof.•Ensure compliance with safety regulations and procedures.•Maintaining a clean and organised work area.•Stay updated on the latest maintenance techniques and industry trends with ongoing training and development, as identified.KEY COMPETENCIES•Communication.•Collaboration.•Analysis & decision making.•Safety and quality.•Initiative-taking.•Flexibility and willingness to work overtime.•Available to be on standby for emergencies.
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Minimum requirements:
Grade 123-4 years’ experience as a CCTV/Security TechnicianStrong knowledge & experience in installing CCTV and Security devicesPSIRA registeredRelevant industry qualification (advantageous)Possession of a valid driver’s licenseAble to travel
Responsibilities:
To provide security/CCTV and associated telecom/networking infrastructure designs and specificationsComplete full installation of cctv, access control, alarm systems and turnstilesConduct maintenance and repairs on CCTV, access control, alarms and turnstilesAccess, update and program CCTV, access control, alarm systems and turnstilesConfiguring IP cameras and systemsConfiguring of access controlConduct fault-finding analysisProvide training for end users after completion of installation and serviceUpon completion of full installation, handover must be completed with the client/customerBuild rapport and relationships with existing customers to understand the needs of their current system
Competencies:
High standard of accuracy & proficiencyTimeous handling and completion of work and maintaining minimal repeat call rateMust be able to handle stress within a highly pressurised environmentMust be able to work overtime and be on standby when requiredAbility to travel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTY3NDUzODg2P3NvdXJjZT1ndW10cmVl&jid=1519449&xid=3967453886
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Overview:
A Service Technician (Printers and Copiers) is responsible for installing, maintaining, troubleshooting, and repairing printers, copiers, and related office equipment. They ensure that these devices are functioning properly, provide technical support to end-users, and ensure optimal performance and customer satisfaction.
Minimum Requirements:
Grade 12 / MatricRelated technical certifications or qualification (advantageous)3+ years’ experience in a similar roleStrong knowledge of printer and copier hardware, software, and networking concepts.Proficiency in diagnosing and resolving technical issues related to printers and copiers.Familiarity with different printer technologies and manufacturersExperience in using diagnostic tools, software utilities, and troubleshooting methods.Must have a Valid driver’s license
Responsibilities:
Installation and Setup:
Install and configure printers, copiers, and other office equipment at customer sites.Set up network connectivity, drivers, and software to enable proper functionality.Conduct tests and ensure devices are functioning correctly.
Maintenance and Repair:
Perform routine maintenance tasks on printers and copiers, such as cleaning, lubrication, and component replacements.Diagnose and troubleshoot hardware and software issues to identify the root cause of problems.Repair/replace faulty components, such as print heads, rollers, circuit boards, or sensors.Upgrade firmware and software to enhance device performance and security.Maintain accurate records of maintenance activities, repairs, and parts inventory.
Customer Support:
Respond to service calls and provide technical support to customers in person or via phone, email, or remote assistance tools.Analyze and resolve customer-reported issues, ensuring minimal downtime and disruption to their operations.Educate customers on device operation, maintenance best practices, and troubleshooting techniques.
Quality Assurance:
Test repaired/serviced devices to verify functionality before returning to customers.Perform quality checks to ensure print and copy output meets established standards.Stay updated on industry trends, new technologies, and advancements
Inventory and Documentation:
Maintain an inventory of spare parts, tools, and supplies needed for repai...
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Minimum requirements:
Grade 122-3 years’ experience as a PABX TechnicianRelevant industry qualification (advantageous)Valid driver’s licenseAble to travel
Responsibilities:
Programming, installation and maintenance of PABX systemsConduct site survey before installationsTroubleshooting on PABXConfiguration of ADSL, VoIP, WIFI, 3G routersSet up of IP PBX VoIP networkSIP Trunks and VOIP installationsInstallations and troubleshooting of cabling infrastructureVoice Over IP network maintenanceConnectivity - Fiber, Microwave links and LTEData cabling and voice cablingConfiguration of voicemail , auto attendant , spnet , least cost routing(LCR) , ring plans as well as voice and data integrationVoice and Data integrationTroubleshooting in a networking infrastructureConduct fault finding analysisUpon completion of full installation, handover must be completed with the client/customerUp to date with H&S regulations and SOP’s (standard operating procedures)Communicate with customers to explain problems and procedures with the equipmentResponsible for all boot stock allocated to youTo ensure that the Service Coordinator is given accurate information relating to service calls and installationsTo complete all necessary paperwork relating to your job and to ensure that it is presented in an accurate manner and on time.
Competencies:
High standard of accuracy & proficiencyTimeous handing and completion of work and maintain minimal repeat call rateMust be able to handle stress within a highly pressurised environmentMust be able to work overtime and be on standby when requiredAbility to travel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTA1MzU4OTE/c291cmNlPWd1bXRyZWU=&jid=1519450&xid=690535891
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Overview:
The duties of this role include ensuring ongoing maintenance and support of effective IT infrastructure, Network, Website, RIS, and PACS systems to meet business requirements in line with the IT Strategy and Company strategic objectives. This position reports to the IT Manager
Minimum Requirements:
Grade 12 / MatricCompleted Degree / Diploma in Information Technology (NQF 6 or higher) ORA+, N+, MCSE 2016 or MCITP2+ years’ experience in:
Networking, VOIP, FortiGate Firewalls, WS 2012/2016/2019 R2, DNS, AD, DHCP, DC, WSUS, Roaming Profiles, Group Policy,
Print Server, Win 10 & Win 11Exposure to Office 365 and MS Office 2016 – 2021, Enterprise Anti-Virus softwareBasic understanding of:
PRTG Network monitor, VEEAM Backup Server, ESXi 5.0/5.5. Freshdesk Ticketing System, TeamViewer and Anydesk VMWare and HyperV Configuration, Installation and Administration
Virtualization and/or FortiGate Certification (advantageous)Literacy in MS Outlook and ExcelOwn reliable and insured transport, with a valid Driver’s license; able and willing to travel
Responsibilities:
Responsible for ensuring effective quality management of the IT infrastructure, Network, Website, RIS, and PACS systemsResponsible for ensuring effective relationship building with internal and external stakeholders by participating in communication sessions and regularly follow-ups on relative IT issues and prioritiesResponsible for ensuring effective systems maintenance of IT infrastructure, Network, Website, RIS and PACS systemsReviewing data integrity, audits of data and testing systems on a continuous basisResponsible for ensuring system changes or enhancements are implemented to optimize system capabilityAbility to meet deadlinesEnsuring user efficiency by educating and training users on all IT systemsGeneral PACS Administration tasks on a day-to-day basisAny ad-hoc duties
Position Specific Requirements:
Able to work overtime, afterhours, weekends, public holidays and be on a weekly call (due to the industry / sector)Able and willing to travel
(Knowledge, skills and attributes) Competencies:
Problem-solving, analysis and judgementFocused, Confident and energeticVerbal and written communicationWork under immense pressurePunctual and Ethical behaviourSelf-motivated and Time ManagementSolid and Logical troubleshooting skillsQuick Customer responsivenessOrganizational awarenessAbility to multitask an...
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Overview:
An automotive company based in East London IDZ is looking for an Electrical Technician with PLC experience, within the Manufacturing environment, to join their team.
Minimum requirements:
Trade Test Qualification (Electrician/ Millwright) or Electrical Engineering Diploma3-5 years in an automotive, manufacturing environmentPLC experience essentialServo Drives and MotorsSwitchgear and logic knowledge
Responsibilities:
Attending to all breakdowns in the plant with the replacement of worn and damaged components and support production with reinstating equipment, jig fixtures and testing equipment to the intended operational state.Attending to and supporting preventative maintenance tasks which includes the definition and work required to ensure uptime of equipment, jigs fixtures and testing equipment and support the administrative documentation and follow-up work required thereof.Participate and Support CI ProjectsAttend to any building maintenance as is needed from time to time which includes housekeeping in the workshop and respective production/ plant areasAdministration of critical spares and the electronic maintenance system which includes ordering and stock levels of the prescribed componentSupport the installation and commissioning of equipment jigs fixtures and control systems related to new program launches and participates in the team in all related activities which includes quality, OHS and productivity activities and verifications thereofParticipation in system audits of the areas of responsibility related to ISO 14000 and IATF and support corrective actions from agreed improvementsAny reasonable tasks as given by direct report and management
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Repairs and maintenance of all refrigeration equipment
Repairs and fault finding
7 years experience in HVAC
Certification/qualifications with MERSETA
Valid safe handling of refrigerant certificate
Valid License
Willing to travel in Johannesburg/Gauteng region
Own Tools required
Processing and completing work orders.
Contacting the client to ascertain their equipment needs.
Ordering equipment supplies, repair modules, and sundries for the order.
Reading and interpreting blueprints and compliance schematics.
Installing climate control systems, refrigeration units, and air conditioning units
Observing and testing newly installed systems.
Troubleshooting refrigeration equipment failures.
Replacing worn seals, outer shells, and worn-out motors.
Informing clients of repair costs and alternate cooling options.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQxODQ4MzgwP3NvdXJjZT1ndW10cmVl&jid=1470587&xid=1641848380
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The role of a Hydraulic Technician (Offshore) involves crucial responsibilities related to the maintenance and repair of hydraulic machinery and equipment in offshore mining and plant operations.
Duties and Responsibilities:
Safety Compliance: Ensure strict adherence to Group Safety and Security policies to maintain a safe working environment.
Risk Assessment: Conduct comprehensive Risk Assessments for all activities to identify potential hazards and implement necessary safety measures.
Permits: Ensure compliance with necessary permits, including Permits to Work, especially for activities such as Hot Work.
Maintenance and Repairs: Perform safe inspections, maintenance, and repairs on all mining and plant equipment and machinery. Follow instructions provided by the Mechanical Supervisor (MECH SUPV) and Technical Supervisor (TECH SUPT).
Tool Maintenance: Maintain work tools in a safe and properly maintained condition, and ensure they are stored securely.
ROV Support: Assist in the launch and recovery of ROV seabed tools when required.
Housekeeping: Maintain proper housekeeping standards at all work sites to ensure a clean and organized workspace.
Qualifications:
Hydraulics Certificate: Possess a certificate or qualification related to hydraulics to demonstrate expertise in hydraulic systems.
Trade Theory: Strong understanding of trade theory relevant to hydraulic equipment and machinery.
Offshore Experience: Have experience working in offshore installations and performing hydraulic maintenance and repair tasks.
Valid Passport: Maintain a current and valid passport for travel and offshore assignments.
Seafarers Medical Certificate: Hold a valid Seafarers Medical certificate issued in RSA (Republic of South Africa) or Namibia.
Police Clearance Certificate (PCC): Possess a valid Police Clearance Certificate issued in RSA or Namibia.
Seamans Record Book: Maintain a Seamans Record Book issued in RSA or Namibia, as it may be required for offshore work.
STCW Courses: Have completed relevant STCW (Standards of Training, Certification & Watchkeeping for Seafarers) courses to meet industry standards and safety requirements.
The Hydraulic Technician plays a critical role in maintaining the hydraulic systems that are essential for offshore mining and plant operations. Ensuring safety, compliance, and the proper functioning of equipment are paramo...
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Our client, a medium-sized Engineering company based in, Stellenbosch.is specialising in the design, development, integration, implementation and support of complex hardware and software systems across the globe 24x7.Primarily based in Stellenbosch, South Africa, we seek to employ an ICT Support Technician at our main office to join the IT Department. The incumbent will primarily provide support for personnel and their related work equipment and services and other ICT infrastructure services of the company during office and standby hours.RESPONSIBILITIES: Provide technical support to in person, telephone and email requests from users for all ICT servers, hardware, software and associated peripherals.Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting.Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact support calls and contributing to the root cause analysis process.Pro-actively providing information to users on the progress of outstanding support calls, including procurement requests.Monitoring Systems Health and continuity locally and remotely, in and after hours, for the purposes of continuity.ICT user hardware and software asset tracking.General IT Infrastructure support.Maintenance of the Network Infrastructure, includingHardware troubleshooting,LAN/WAN troubleshooting, as well as.Network and Internet access.Managing Access Control systems including:Access Control System management/maintenance,Access Control System enrolments,Alarm System Administrator.Coordination with response, callouts to premises on response and lock up when needed.Fire Safety System administration.Providing assistance with the pre-deployment testing of general systems before installation and commissioning.Providing assistance with commissioning, including new hardware.Ordering and Asset Management of ICT Equipment. EDUCATION AND EXPERIENCE (minimum): A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology e.g., CPUT, etc.)One or more of the following courses: A+, N+, MCSE, Cisco CCNA, RHSE. International certification would be advantageousA minimum of 5 years relevant experienceSKILLS / EXPERIENCE / COMPETENCIES & TECHNOLOGIES: Microsoft Office SuiteMicrosoft Exchange Server, WSUS, ADBackup technologies (Altaro, Arc Server, Tape drives)Infrastructure Monitoring Software (e.g., PRTG, Nagios, SolarWinds, etc.)Experience in the installation and troubleshooting of one or more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & SQL Server 2008 - 2019, Linux etc.Must have at least midlevel knowledge of routing, switching, IP addressing & FW rules.Network Cabling and Crimping.Proven telephonic and onsite support history.Willingness to travel international
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjM4OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1788379&xid=1109_186388
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Type of Position:Applications from suitably qualified & experienced persons are invited to fill the above vacancy in the companys Production – Paint Shop Department.
Job Description and Responsibilities
Ensuring that all Paint shop electrical installations and PLC systems are maintained to company standards and requirements in order to ensure safe plant operation by means of structured maintenance systems such as PM’s, check lists, weekend work job cards etc.
Recommending, updating and modifying electrical installations to the latest engineering technology in order to stay in line with the latest technologies available on the market by constantly dealing with external suppliers and similar industrial companies.
Maintaining of electrical equipment to meet the required health & safety standards to ensure a safe work environment for all employees.
Making the necessary adjustments to facilities such as conveyor speeds, fan speeds, system pressures, tank levels etc. by means of PLC settings, controller adjustments and thereafter verify that the adjustments produced the required outcome by measuring the output performance/parameters.
Carrying out planned maintenance activities using the correct tools and testing equipment according to company systems, processes and procedures to ensure that all equipment is serviced at the required intervals as determined from time to time by the maintenance planner / original equipment supplier.
Activating participation on daily basis in the Shop Floor Management structure. This includes sectional meetings and problem resolution activities/implementation as driven by the team.
Education and Experience
NN Diploma/ National Diploma/Degree in Electrical Engineering (light current) / MechatronicsTrade test certificate Electrician /MillwrightMinimum 2-4years’ proven operations and maintenance experience within in the manufacturing environmentGood experience in VSD control system (Danfoss & SEW)Automation experience & Certified training (PLC’s Drives, etc.). Advantageous
Please forward CV and ALL supporting documentation to, Caree-Lee@profilepersonnel.co.za. Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies.
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Job Description and Responsibilities:
Repair faulty equipment and parts i.e., welding guns, servo-pneumatic valves, transmission modules, tucker guns, sealer equipment to ensure availability of spare parts and equipment (spare part management).Resolve robotic electronic communication faults by adjusting the robotic program to prevent re-occurring robot communication faults and ensure uninterrupted production process.Analyse, fault find, repair and optimise sealer, toxing, welding, laser, bolting and rivet joining technology equipment failure to ensure achievement of quality requirements and efficient production process.Analyse PLC programs to resolve errors and determine root causes of Interbus or Profinet network errors, determine corrective actions to continue with the Production process and ensure uninterrupted Production run.Fault find, set up and program SEW drives by using the appropriate diagnostics software/tools such as Movitools, Motion Studio to ensure uninterrupted Production run.Modify, update and improve diagnostic software on HMI to identify the faulty equipment to facilitate speedy resolution to Production stoppages.Analyse and investigate severe or reoccurring Production stoppages to determine the real root cause of the stoppage and determine the appropriate preventative action and counter measure to ensure that the reoccurring of the fault are eliminated and/or prevented.Contact equipment suppliers and technology experts within the company to enquire regarding solutions to complex equipment problems and failures to ensure pending or reoccurring faults are eliminated or prevented.Document Production stoppages, severe breakdowns, problem sheet, Knowledge Management System, TPM Sheets and PM schedules to ensure all maintenance activities are documented, distributed and knowledge is retained, made available and utilized to prevent future stoppages or breakdowns.Conduct root cause analysis of all breakdowns immediately after completing the breakdown, by analyzing the situation, causes, countermeasures and actions, ensuring that all is recorded and reported on required control sheets and documents.Ensure that the robot Safety circuit is in good working order and that all the required condition that meets the safety standards is installed.Download robot and PLC program backups to ensure quick recovery of the facilities in the event of a loss of data.
Education and Experience:
A National Nated Diploma/ National Diploma/ B Tech/B Eng./ B Sc. Degree in Electrical Engineering/ Mechatronics.At least 5 years in vehicle manufacturing maintenance and/or technical environment.
Skills, Attributes & Other requirements:
Siemens PLC and robot training would be a distinct advantage.Able to read E-Plan Electrical and Pneumatic drawingsHa...
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Maintenance Technician/Millwright required for a reputable water treatment company based in Cape Town, Western Cape
Requirements :
Min Five years’ experience as Qualified Millwright (Red Seal) having undergone apprenticeship or equivalent training with accredited institution.Wireman’s license would be an advantage or studying towards obtaining it.Five years relevant experience in maintenance of large electrical and mechanical installations. Must have a strong mechanical /electrical background and be able to trouble shoot accurately and quickly.Five years relevant experience in SCADA and PLC control systems as well as field control instrumentation.Strong computer literacy in Microsoft Office software packages.Minimum Code 08 valid driver’s license. Must be prepared to drive long distances and sleep out when necessary.Must perform standby duties and be able to respond promptly.Be medically fit and as this position will be required to execute maintenance projects for Clients that have mandatory vaccination policies in place, the successful candidate would require to be COVID-19 vaccinated.Proven record of satisfactory prior performance.Good communication skills
Responsibilities:
Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with Asset Register.Attend to break-downs and prioritize jobs promptly.Plan & perform routine Preventative and Corrective maintenance and repairs of the electro-mechanical equipment in a professional and cost-effective manner, timeously.Apply sound human resource principles, administration and control procedures in order to meet performance objectives.Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.Ensure that specified, approved and contractual required stock levels are kept.High standard of Monitoring and Reporting on electro-mechanical plant condition.Assist with pricing, tendering and implementation on new electrical, mechanical and civil installations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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Administrative Assistant
Location: Johannesburg
Please send your CV to Michelle - kindo.m@abcworldwide.com
Our client is a leading food technology company focused on the flavoring and processing of meat and plant-based “meat” products.
KEY RESPONSIBILITIES
General Administrative Tasks
Office management and administrationTelephonic query handling (Via WhatsApp), client liaison, assistance, problem solving and follow-upPresentations and reportsReference list of equipmentNegotiate pricing with Overseas SupplierNegotiate pricing with Local SuppliersUpdating the quoting system with new machinery and updating pricing when Price Increases are applicable.Supplier communications regarding Specs, Orders and new quotations.Procurement process assistance and administrationQuotations management and related record keeping and administrationDiary management and planning
Customer Orders
Follow-up with the rep/customer for signed order and proof of payment of deposit. Equipment can only be ordered once a deposit has been receivedPrepare Indent and send to Shipping/Procurement
CGI Equipment List
Monitoring the CGI equipment list to make sure that as equipment arrives it is moved around in good time to meet with promised delivery datesFollow up with the warehouse to ensure that equipment is moved as requestedArrange with the workshop for a technician to do the installationArrange with the warehouse to deliver equipmentEnsuring that files are up to date for Accounts to invoice – including serial numbers
REQUIREMENTS / KNOWLEDGE
5 + years’ experienceBilingual (English and Afrikaans
QUALIFICATIONS
Grade 12
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
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Technician required for a reputable office automation company based in East London, Eastern Cape
Requirements:
2 years or more industry experienceNetwork and security infrastructure knowledge- CISCO, HP, UNIFI, FOTINETFirewall and IDS/IPS rules, ACLS , VLANS with 802.1XWindows enterprise environmentQualifications in A+, N+Technical knowledge of computers, operating systems and widely used computer applicationsVOIP Experience
Responsibilities:
First-line organization-wide supportRemote or on-site support that may include travellingNetwork and security supportBuild, configure and repair computer hardware and other devicesTroubleshoot to determine the best solution based on a problem presented by a userInstallation and configuration processesWindows enterprise environment experienceInstalling and configuration of Windows 8,10
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDY2NjkxODg/c291cmNlPWd1bXRyZWU=&jid=1704804&xid=306669188
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Refurbish uplifted equipment from site closuresRefurbishing and servicing all equipment uplifted from sites where necessary or where instructed by the National Field Manager.Repairing of all uplifted equipment and managing the entire repairs processCreating refurbished equipment from unrepairable equipmentGetting involved in the repairs process and filing in where necessary for Workshop AdministrationAssist with managing the repairs queue
Primary Responsibilities for the Role
Repair process
Provide support to the current workshop admins, field technicians and managementRepair all equipment nationally which is uplifted from sitesMake sure stock availability for equipment repairsMake sure all equipment we hold we create refurbished optionsRepair all out of warranty equipmentMake sure the in-warranty repair process is understoodMake sure they understand all suppliers and contactsWork with stock controllers to make sure you have enough workshop spares availableDo all Oracle hardware courses available and stay current with Oracle versions
Refurbishment Process
Meet with the Micros Hardware Manager to be briefed on any special requirements.The Micros Workshop Technician will ensure that, to the best of his/her ability, the project will be completed within schedule.Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.The WSM must sign for all equipmentThe WSM will test all the equipment and submit the details to Projects for quotingThe necessary servicing, repairs etc. will be done and the equipment stored in the workshop storeroom until it is staged for re-installation, at which stage the staging technician will sign receipt of it.The WSM is to maintain a file on all the equipment moving through the workshop.Any piece of equipment not working after servicing will be deemed to have been damaged by us and the customer will not be charged for the repair (disciplinary action may be taken if necessary).
Support Assistance
The Micros Workshop Technician is required to support the products assigned to him/her.Clients on ‘Stop Support’ are not to be supported without authorization by Management.All support calls are to be logged on the in-house call logging system according to the Micros logging standards.The Micros Workshop Technician to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.The Micros Workshop Technician must assess the problem and assign a correct priorityAll logged calls are to b...
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The Micros Field Technician (MFT) is required to install, maintain and support the product to his/her assigned area of expertise to the satisfaction of our clients, employees and management.
Primary Responsibilities for the Role
Product Knowledge
Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.Regularly visit the corporate websites, www.micros.com, www.micros.co.za, to keep informed about corporate developments and news.Read the published ‘Product Marketing Announcements’ (PMA) on a regular basis.Pass any certification examinations as required by Management.Every MFT is expected to be able to install assigned products according to MICROS standards and to the complete satisfaction of our clients and Management.The MFT is required to pass on any new acquired skill/knowledge to other MFT’s verbally, via email, fax or memorandum.The MFT presents training courses to other MFTs as required.Must be able to configure a complete database of the assigned products and provide a working solution for the client (i.e. network connectivity, drive mappings, systems parameters, etc.).
Support
Each MFT is required to support the products assigned to him/her.Clients on ‘Stop Support’ are not to be supported without authorization by Management.All support calls are to be logged on the in-house call logging system according to the Micros logging standards.MFT to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.The MFT must assess the problem and assign a correct priorityAll logged calls are too updated timeously.Ensure timely resolution or assignment of call within the Micros SLA commitmentsClients are to be provided with the call log ID.Be responsible for interaction with customers via email, telephone, fax, PC Anywhere etc. Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all documentation required by Micros SA. Assist with implementing, testing and writing any documentation that may be required.Ensure that ALL equipment is checked in and out and properly maintained
Support Calls
Once a call is assigned, the technician must take ownership of the call and it remains his or her responsibility to resolve the call, unless instructed otherwise.Manual dockets must be issued to the customer and completed in full and accurately. The log number is then to be written on the manual docket.No manipulation of charges may b...
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzY3MzkyNTI2P3NvdXJjZT1ndW10cmVl&jid=1229787&xid=3367392526
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDUzNDQ3OTI0P3NvdXJjZT1ndW10cmVl&jid=1241861&xid=2453447924
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