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IT Technician
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General Details
Location:
Advertised By:Agency
Company Name:Abantu Staffing Solutions
Job Type:Full-Time
Description
Overview:
- The duties of this role include ensuring ongoing maintenance and support of effective IT infrastructure, Network, Website, RIS, and PACS systems to meet business requirements in line with the IT Strategy and Company strategic objectives. This position reports to the IT Manager
Minimum Requirements:
- Grade 12 / Matric
- Completed Degree / Diploma in Information Technology (NQF 6 or higher) OR
- A+, N+, MCSE 2016 or MCITP
- 2+ years’ experience in:
- Networking, VOIP, FortiGate Firewalls, WS 2012/2016/2019 R2, DNS, AD, DHCP, DC, WSUS, Roaming Profiles, Group Policy,
- Print Server, Win 10 & Win 11
- Exposure to Office 365 and MS Office 2016 – 2021, Enterprise Anti-Virus software
- Basic understanding of:
- PRTG Network monitor, VEEAM Backup Server, ESXi 5.0/5.5. Freshdesk Ticketing System, TeamViewer and Anydesk VMWare and HyperV Configuration, Installation and Administration
- Virtualization and/or FortiGate Certification (advantageous)
- Literacy in MS Outlook and Excel
- Own reliable and insured transport, with a valid Driver’s license; able and willing to travel
Responsibilities:
- Responsible for ensuring effective quality management of the IT infrastructure, Network, Website, RIS, and PACS systems
- Responsible for ensuring effective relationship building with internal and external stakeholders by participating in communication sessions and regularly follow-ups on relative IT issues and priorities
- Responsible for ensuring effective systems maintenance of IT infrastructure, Network, Website, RIS and PACS systems
- Reviewing data integrity, audits of data and testing systems on a continuous basis
- Responsible for ensuring system changes or enhancements are implemented to optimize system capability
- Ability to meet deadlines
- Ensuring user efficiency by educating and training users on all IT systems
- General PACS Administration tasks on a day-to-day basis
- Any ad-hoc duties
Position Specific Requirements:
- Able to work overtime, afterhours, weekends, public holidays and be on a weekly call (due to the industry / sector)
- Able and willing to travel
(Knowledge, skills and attributes) Competencies:
- Problem-solving, analysis and judgement
- Focused, Confident and energetic
- Verbal and written communication
- Work under immense pressure
- Punctual and Ethical behaviour
- Self-motivated and Time Management
- Solid and Logical troubleshooting skills
- Quick Customer responsiveness
- Organizational awareness
- Ability to multitask an...
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Id Subtitle 1248130286
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Abantu Staffing Solutions
Selling for 2+ years
Total Ads52
Active Ads52
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Duties & Responsibilities
Solution Design
Planning infrastructure design and implementationsConsulting with clients to specify requirements and design solutionsRecommend improvements to existing solutionsFully understand a VPN configuration, support and design EquipmentImplement Infrastructure under change control processesConfiguration, maintenance & management of installed equipmentPro-actively plan and install upgrades, releases, and device firmware upgrades.Documentation of configurations
Support
Providing technical support to both internal and external client/remote sitesMonitor all networks / identify problem areasManage and respond to support tickets timeouslyTroubleshooting and resolution of issuesMonitoring performance of networksWorking with IT support personnelProviding network administration and support
People Skills
Working with Service ProvidersEnsuring that maintenance contracts are in placeLiaison with clients in a professional mannerExcellent Communication skills with clients
Security
Ensuring that the environment is secure from external threatsSound understanding of firewalls and configurationAnti-virus installations / monitoringThreat detection and analysisUnderstanding of certificates
Overview
Evaluate industry trends and assist in implementing standards and best practices.Produce relevant reports for internal managementProvide costing into budgets for projects and CAPEXDocumentation to reflect all processes and proceduresDefine network policies and procedures
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