Network Support Engineer

2 years ago3807 views
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General Details
Advertised By:Agency
Company Name:Red Ember Recruitment
Job Type:Full-Time

Duties & Responsibilities

Solution Design

  • Planning infrastructure design and implementations
  • Consulting with clients to specify requirements and design solutions
  • Recommend improvements to existing solutions
  • Fully understand a VPN configuration, support and design Equipment
  • Implement Infrastructure under change control processes
  • Configuration, maintenance & management of installed equipment
  • Pro-actively plan and install upgrades, releases, and device firmware upgrades.
  • Documentation of configurations


  • Providing technical support to both internal and external client/remote sites
  • Monitor all networks / identify problem areas
  • Manage and respond to support tickets timeously
  • Troubleshooting and resolution of issues
  • Monitoring performance of networks
  • Working with IT support personnel
  • Providing network administration and support

People Skills

  • Working with Service Providers
  • Ensuring that maintenance contracts are in place
  • Liaison with clients in a professional manner
  • Excellent Communication skills with clients


  • Ensuring that the environment is secure from external threats
  • Sound understanding of firewalls and configuration
  • Anti-virus installations / monitoring
  • Threat detection and analysis
  • Understanding of certificates


  • Evaluate industry trends and assist in implementing standards and best practices.
  • Produce relevant reports for internal management
  • Provide costing into budgets for projects and CAPEX
  • Documentation to reflect all processes and procedures
  • Define network policies and procedures

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Red Ember Recruitment
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