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Results for General Worker Jobs in Higgovale in Higgovale
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781&source=gumtree
8mo
CallForce
1
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We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/543830698&source=gumtree
8mo
CallForce
1
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Our clients Property Management division requires an experienced Property Manager to join our expanding team. The successful candidate will be someone with a positive and professional work ethic with sound attention to detail. A solid working knowledge of MDA Property System (now MRI Property Central) is essential for this position.
Responsibilities
Responsible for the overall management of all properties under managementUpdating the Vacancy schedule monthly and assisting brokers with enquiries & viewingsDrafting and negotiating leases and lease renewals & capturing on MDAHandover and take back of rental unitsMonthly Billing & RecoveriesReceipting of tenant payments (daily)Tenant relations and handling of tenant queries relating to billing, recoveries, lease agreement, maintenanceMonthly management reporting including various analysis and ad hoc reporting as requiredFollowing up on Arrears and management of defaulting tenantsUpdate the Deposit Schedule & interest calculation per tenantTenant relations, site visits & handling general daily enquiriesAgent Fees calculationOwner Payments
Supported by Facilities Manager
Overseeing the maintenance of properties under managementResponding to Tenant & Landlord maintenance and emergency building requestsLiaison with suppliers & contractorsPreferred suppliers list to be updated regularly to ensure we have reliable and trusted contractorsProperty inspections, building auditsInsurance claims when necessary
Supported by Property Administrator
Monthly Billing & RecoveriesMonthly ReportingSupplier & Municipal Invoices – ensure correct and paid when dueTracking of general municipal queries
MDA Responsibilities
Capturing leases and recoveriesSending out monthly invoiceCapturing new Owner Corporations, Properties, Tenants and SuppliersClosing off accountsCapturing and posting Agent Fees & Owner Payments
Other Responsibilities:
Ongoing system & lease auditsOngoing review of processes, policies and procedures
https://www.ditto.jobs/job/gumtree/544775981?source=gumtree
2y
Rory Mackie & Associates
1
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Purpose:
To design, develop, test, document and deploy, and support new and existing systems and software applications from supplied specifications in accordance with agreed standards.To support developers and stakeholders in scoping, progress and status.
Key Tasks & Accountabilities:
Delivery and quality:
Participate in a cross-functional team that is responsible for the full software development life cycle from conception to deployment of each new product.Design, develop, test, document and deploy, and support new and existing systems and software applications from supplied specifications in accordance with agreed standards:Quality:• Perform quality tests / performance testing by developing and executing, tests, automation scripts and procedures, handle load and scale:• Ensure securely robust solutions (security context).• Manage all cross-cutting non-functional architectural concerns for applications.• Evaluate system architecture and make recommendations as required.• Adhere to the organisation’s prescribed development frameworks, patterns and practices.Design:
• Being able to come up with a solution to a programming challenge.• Create automated and scalable solutions.
Develop:• Work with developers and architects in developing components based on requirements.• Apply code and share impact of code changes with Business Analyst and team.• Develop reusable code and libraries for future use.Test:• Testing of code and developing automated testing scripts and procedures.Support:• Conduct investigations through troubleshooting and debugging to fix minor and major and escalated bugs across all environments.• Maintain and upgrade software.
On-time delivery and tracking:• Deliver on negotiated commitments:• Ensure timely delivery of developed applications and systems.• Ensure project deadlines are met according to contracted service level agreement (SLA).• Liaise with software vendors and all IT departments.
System support and uptime:• Involvement in system support, monitoring, capacity planning.• Provide first and/or second level standby to the Development/QA/Production environment(s) for integration between internal systems and applications as well as that of external service provider where required:• Perform standby and support users using the platform in a timely manner.• React to system monitoring and alerting events in a timely manner.• Perform capacity planning on infrastructure requirements.• Conduct performance stability tests to improve system stability.• Conduct performance analysis/ load tests to improve throughput.• Recommend and implement improv...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODI3ODM3MTA/c291cmNlPWd1bXRyZWU=&jid=1750806&xid=382783710
2y
Deka Minas (Pty) Ltd
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