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Our client is looking for a Customer Service Representative.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role based in JohannesburgThe principal accountabilities of the Customer Service Representative (=CSR) ensures a qualified and timely execution on the internal and external administrative processes, covering the pre-order, order and post order requirements including, but not limited to, customer service and support, order management and processing, pricing control, customer delivery and inventory management within the ERP system as well as non ERP requirements, e.g. forecasting, and stock managementMatric is essential.3 years of work experience in customer service / order processing.Ability to apply business rationale and independent thinking.SAP experience or any ERP systems experience is non-negotiable.Prior SAP experience in order-processing is a must.Being friendly and understanding for customer needs.Sound knowledge in logistics and shipping familiar with export documentation e.g. Letter ofCredit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documentsUsing Trade Services online banking system etc.Experience in processing SSA import shipments is preferred.Good team player, able to work independently and takes initiative to resolve issues.Willing to learn many new tasks and develop minimum technical knowledge of the product line.Meticulous, organized and possesses positive attitude.Good communication and interpersonal skills. Fluency in spoken and written English.Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous.Cover full spectrum of pre-order, order and post order services required from product planning to delivery of the product to customers and collection of outstanding dues.Perform complete order to cash process for organizations customers in MEA region.Demonstrate a clear understanding of order-to-cash business processes and support the CS Supervisor to make critical decisions that support both strategic plans and tactical objectives for customer service team.Manage relationship and services with key internal / external customers for order and returns processing.Implement processes, establish and monitor key performance indicators that fosters swift and efficient completion of the full pre to post order stages in MEA region.Ensure extension in SAP on material codes, plant codes and customers.Compile Stock on hand (SOH) report and monitor stock levels in country.Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country.Maintain SOH report post any sales.Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.Coordinate the preparation of shipping documentation for the customers: Liaising with
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Your verbal and written communication, in English and Afrikaans, at all levels as well as the following:Formal Education:Completion of the NQF Level 5 qualification.Successful completion of the RE 5 Examination Level 1.Experience:A minimum of five (5) years working experience within the Insurance industry.A minimum of three (3) years experience in an underwriting management position.Proven experience in people management.Prior experience in managing underwriter performance, growth, and sustainability.Experience operating at a managerial level in the short-term insurance industry is a must.Proven track record of conducting high-level negotiations.will enable you to perform the following duties:Processes - High-Level Operational Oversight and Complex Risk Management:Provide strategic guidance to the team in line with corporate vision and organisational goals, effectively communicating their implications.Focus primarily on managing complex risk placement, liaising with internal and external stakeholders as required.Evaluate and report on the units performance to the COO, setting realistic goals and managing capacity.Oversee adherence to compliance standards and work towards optimising processes to ensure the quality of service.Engage in strategic projects and operational improvements to enhance underwriting practices.Uphold and maintain quality standards that promote client satisfaction and cost efficiency.People - Team Management and Development:Foster a positive work environment that supports the professional growth and development of team members.Ensure high staff morale, effectively managing internal and external relationships.Motivate and lead underwriters, building and maintaining a cohesive team.Promptly address operational performance issues and escalate irresolvable problems to the COO.Client - Service Excellence:Provide strategic support to the sales team in acquiring and retaining profitable business.Ensure the prompt resolution of customer queries/complaints, maintaining open lines of communication during the process.Implement work routines that align with operational plans, effectively managing service delivery goals.Oversee the correction of unprofitable policies and ensure that policies are not overexposed.Technology - Continuous Improvement and Efficiency:Drive changes aimed at improving operational effectiveness and efficiency.Deliver periodic reports on performance and potential improvements to the COO.Identify and recommend areas or ways to enhance processes and procedures.
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Our client a renowned, African Continent Banking institution is seeking to URGENTLY appoint a suitably qualified and experienced Strategic Partner Enterprise Agility Head to be based in their Northern Suburbs of Johannesburg Offices.MAIN PURPOSE FOR THE ROLE:To report directly into the as Strategic Partner to the CEO and EXCO members of a various Business Units (BUs).To define the Digital Business Unit Agility transformation strategy that will enable divers BUs to achieve their strategic goals and objectives.To enable a team of a specific BU of Agile Coaches to implement and continuously adapt the principles, methodology and tools of Digital Enterprise Agility in collaboration with the Heads of Business, IT and other support functions to achieve digital business unit agility.KEY COMPETENCY REQUIREMENTS:At minimum a bachelors degree: Information Technology is essential.KEY ROLES AND RESPONSIBILITIES:Define and implement Digital Agility transformation strategy for a Business Unit or Function to improve value delivery to customers & clients:As Strategic Partner to a Business Unit Exco, work with the Business and IT leadership plus all other support functions (e.g. Finance, Risk) to create a full value-chain enterprise transformation strategy towards Digital Business Unit Agility.Establish and implement short-, medium-, and long-term BU Digital Agility transformation goals.Coordinate internal resources (Agile Coaches and other experts) as well as relationships with external experts to deliver measurable business results.Create BU Agility roadmaps aligned to advancing the Groups digital transformation ambition and through a team of Agile Coaches drive implementation of those roadmaps.Increase collaboration, predictability, full value-chain transparency and promote a culture of experimentation and innovation in the Enterprise.As an agility steward with deep expertise, ensure that the Digital Enterprise Agility principles are applied and embedded across the enterprise.Coach the Exco members and senior leadership of the Business Unit or Function on the changes in thinking and being that the quest to Business Unit Agility will require of them.Formulate Digital Ways of working guidelines and policies and ensure application consistency across the BU.Lead the development of the BU Agility toolbox that will be accessible to all areas across the Group to support the Group wide Digital Agility enablement.Lead by example role modelling the principles, methods, and tools of Digital Agility to improve adoption across the Enterprise:Ensure that a BU Agility Community of Practice/Centre of Excellence is in place and works closely with the Digital Enterprise Agility Practice.As an individual with advanced mastery in aspects of Business Agility and one of the Groups leading experts, stay current on the Global developments in Digital Enterprise Agility and share it with the community.Model the principles underlying Digital Business Agility to EXCO members and everyone
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Johannesburg North (Internal and External Sales)
Synopsis:
A leading distributor in the electronic security equipment industry which provides effective integration support across the African continent.
The company has two divisions; distribution of security products directly to trade clients and a turnkey project management service supporting both project managers and end users.
A complete product matrix is available to assist all clients in the various markets, including; the larger complex projects at higher-end (tier 1), the standard systems and solutions at mid-end (tier 2) and even the smaller commodities at lower-end (tier 3). With eminent quality brands, our client can offer their clients a much larger choice of security solutions.
Their service matrix offers clients complete peace of mind. Not only can the company provide the full basket of products, they also have a portfolio of finance institutes to assist with the funding of larger projects. A technical department is able to offer clients a full specialised support service, being it technical support or repairs. They have an experienced and professional in-house design team to assist with any size project.
Job Description:
Build & manage strong customer relationships with existing as well as new clients by engaging with the decision makers to uncover new opportunities to build effective pipeline.Identify new potential clients & promote sales by engaging weekly through call, email & visits to onboard new logos to existing dealer base as well as work closely with the NB development Consultant.Set up meetings with decision makers & completion of post visit email afterwards for every meeting.Manage dealer base consistently by updating details frequently and analyse sales per product and category to promote healthy spread of sales across all categories.Service clients quickly, efficiently & professionally at all times.Offer proficient technical advice.Commit to mastering knowledge of the applications, features, & benefits of all relevant product lines & solutions.Accurate drafting of quotations and solutions based on the specific needs of clients through existing resources.Articulate companys USP and product matrix to clients.Drive Daily Plan Process with accurate feedback.Reach daily call log targets.Accurate Monthly Planning & execution thereof.Meet Monthly, Quarterly and Yearly sales targets by executing set expectations.
Qualifications:
Grade 12 Certificate.Valid Drivers License and own carPreference will be given to N3 Diploma or Better qualification.Preference will be given to sales diploma or bet...
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Duties & Responsibilities
Manage and direct formal annual category, brand and product plans to achieve financial and growth and profitability/GPCreate, plan, manage and execute campaigns to achieve category and brand plansNew Product DevelopmentDrive the research and monitoring of market trends and competitor strategiesIdentify and introduce innovative ingredients, packaging, technologies, products, concepts and ideas that are commercially viableDirect and ensure efficient stock planning and stock movement in collaboration with Procurement and OperationsDepartment including:1. Manage and guide annual growth targets and forecasts by brand and SKU2. Ensure sufficient promotional activity and innovation to drive required stock turn3. Ensure stock is cleared prior to ageing / expiryManage product costing effectively within required purchasing and packaging parameters and partner and communicate/negotiate with manufacturers and suppliersManage supplier relationships with regards to Agreements, Processes and Business requirementsEnsure all products are legal, compliant and appropriate for Exports and CAMS, focusing on labels and ingredientsProject managementLead, manage and develop people within the DepartmentImprove and implement efficient systems and processes
Desired Experience & Qualification
Strategic approachCreative problem solvingA post Grade 12 (Degree or similar) qualification is a requisite and RPL will be taken into accountA proven track record of at least 5 years in a similar roleStrong negotiating, organisational and time management skillsAbility to communicate effectively verbally and in writingAble to coach, manage and grow people.Ability to deal with variety of people in a customer orientated, friendly mannerAbility to work independentlyStrong computer skills on office administrative packages (incl. Outlook, MS Word, Excel) and ERP systemAbility to agree and achieve deadlines and function in stressful environmentAbility to prioritise tasks and deadlinesFlexibility in respect of time and mobilityValid driver’s license
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Are you a seasoned professional with a passion for sales and a knack for marketing and you have a Technical back ground? Heres your chance to shine! Our client is looking for a Sales Manager to join our innovative team.Position Overview: As a Sales Manager, you will play a pivotal role in steering the marketing and sales operations related to training offerings and short learning programs. Your mission: drive sales, foster growth, and contribute to the revenue generation of our esteemed organization. Preferably a bachelor’s degree in marketing, sales, or a related field.National Diploma/BTech in Electrical or Mechanical Engineering advantageous.Trade test in engineering trades advantageous.Postgraduate degree in Master of Business Administration advantageous.Short Courses in Sales and Marketing can be beneficial.Experience Indicator:Minimum 5 years of extensive experience in a senior sales role is mandatory.Minimum 3-5 years experience in a leadership role is mandatory.Familiarity with the Technical Training industry is essential.Customer Relationship Management:Oversee engaging sales campaigns, including career days, roadshows, and exhibitions.Identify potential new customers and seize cross- and up-selling opportunities.Initiate, establish, and nurture new customer relationships.Maintain strong relations and swiftly resolve customer complaints.Sales Management:Identify lucrative sales opportunities and contribute to the development of innovative sales strategies.Set ambitious targets and meticulously monitor and evaluate sales performance.Track and analyze key sales statistics for strategic decision-making.Prepare detailed sales budgets and projections.Drive the establishment of a robust sales pipeline and maintain an up-to-date customer database.Present and promote exciting new projects to both new and existing customers.Prepare and submit insightful monthly sales status reports.Proposal Management:Skillfully draft and submit tender documentation.Prepare compelling written proposals and quotations.Collaborate with the sales team to draft MOUs and SLAs.Sales Team Management:Align the sales team with the companys vision, mission, and strategic goals.Demonstrate strong leadership by effectively managing the performance and development of team members.Skills and Attributes: We are seeking a candidate with:Exceptional business writing and negotiation skills.Strong communication skills and self-confidence.Proven ability to handle objections and adeptness in resolving problems and disputes with customers.Independence, self-management, and the ability to meet deadlines within time constraints.Resilience in deal-making and the ability to thrive under pressure.Proficiency in Project Management.
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Main purpose of the Job:
To ensure current customers have the right products and services, identify new markets and customer leads, and identify prospective customers.
Qualifications:
Qualification in Sales and MarketingDegree/ND in Food Technology or equivalent Knowledge & ExperienceAchievement focusPlanning and organising abilityThe energy to drive service excellenceEmotional intelligence, integrity, flexibility, resilience, accountability, and innovative thinking
Requirements:
Minimum of 3 - 5 year’s sales experience preferably within FMCGBasic cooking ability – demos and presentations to customersAble to conduct formal presentations and communicate effectivelyExtensive customer relationship skillsValid Driver’s license is essential and flexible to travel
Key Responsibilities:
Plan sales calls to ensure a value-added approachLearn and apply customer classificationsPlan on building market share across all categoriesDrive and achieve ingredients volumes/ budgetDrive and achieve casings volumes / budgetDrive and achieve FHG merchandise and equipment volumes/ budgetsConduct weekly demos, and casings tests at platinum target customersBuild on and research product and industry knowledgeWork on promotional activity as per guidelines requiredBuild customer relationships and ensure service effectivenessAnalyse competitor activity and market trends and feedback on market intelligenceSubmit weekly sales and ADAPT reports by the required deadlineProactively look for new business and market opportunitiesManage sales administration and other duties as requiredDeliveries carried out to company standard where appropriateC-Track in line with company standards• Ensure that stock levels are monitored
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The Business Unit Manager’s function has the mandate to establish a relationship between the product and the business and to increase the value realized from capital invested in the brand. The Business Unit Manager is responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment, and directing the various brands in strategically supporting the overall business strategy. The Business Unit Manager is the liaison between sales and the business unit and a trusted advisor to the business unit. As such, the Business Unit Manager needs to have significant knowledge in subject matters pertaining to Business solutions/HP and must have a thorough understanding of the business to identify its needs and envisage business solutions.Reporting to the Brand Executive, the successful candidates will be based in Midrand and will be responsible for the following:
KEY RESPONSIBILITIES• Achieve annual gross profit targets, while remaining within budgeted weeks of inventory and aged stock levels.• Manage and mentor the HPI team, including BDM’s, Product Managers, and Product Specialists• Engage closely with sales teams and sales silo managers• Engage closely and maintain a good relationship with the vendor, HP inc.• Participate in the division’s annual budgeting and planning process for the assigned business units, and track results.• Develop and manage the relationship between the Brand, internal and external partners• Conduct and execute effective business planning with internal and external Business Partners• Activate, enable, and grow Business Partnering in accordance with HP growth expectations and scorecard requirements, including marketing and demand generation• Distribution into Retail and Commercial/Public Sector channels• Build relationships at all levels within the company• Enable and facilitate technical and sales training: internal as well as partner/reseller base• Attend customer visits with your business partners• Sales funnel management – present weekly sales funnel at the weekly team meeting• Facilitate and assist with marketing events to generate leads for Business Partners• Create and promote high-impact and innovative marketing programs and initiatives with the partners to generate new opportunities
REQUIREMENTS• Matric certificate with exemption and a tertiary qualification in the field of business administration, computer science, finance, information systems, or marketing is essential• Five (5) years of related work experience in the distribution/resale channel• Experience in Business development within diverse Business Partner accounts• Analytical thinker and excellent decision-making skills• Good understanding of business acumen• Customer focused• Good interna...
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JOB FUNCTION
Business Analysis
Identify, assess, solicit, and review, new BI opportunities from internal customers and report back monthlyTranslate opportunities and requirements into solutions and document the functional specificationDesign the display of information in interactive dashboards to enable users to make data-driven decisionConfigure and develop reports and dashboard on BI platforms Qliksense, Power BI, OnBase and Flow SoftwareTest and validate BI solutions with internal customersCoordinate and plan the go-live of enhancements with all stakeholders.Validate the effectiveness of solutions implemented with internal customers and report backPerform data mining, data analysis, design and develop analytical solutions from data that is collected across multiple data sourcesDevelop, modify and troubleshoot Qliksense SQL scripts for new and existing Qliksense modulesCollaborate with external consultants and process expertsSupport internal customers and project team with design and modelling of information
BI Platform Administration and Maintenance
Provide BI application service desk supportCoordinate and manage support from application vendorsManage user access to BI platformsCoordinate and support BI application maintenance activitiesPromote the use and adoption of BI applications (Evangelise) with internal customers
Training
Record video training content using video training recording system as required by service desk, improvement initiatives and projectsWrite user manuals and procedures as requiredProvide training to users and support staff on new enhancements and projects
QUALIFICATION & REQUIREMENTS
Tertiary qualification in computer science, Newly qualified CA(SA)/CIMA, statistics or informaticsMinimum of 3 years experience in BI analysis environmentAttention to detail, continuous learner, manages own work, displays good judgement, customer focused, quality orientated, problem solver, analytical thinker and good communication skillsDemonstrates knowledge of SQL and Database designExperience unpacking and understanding ERP systemProficient in the use of Qlik sense, Power BI and Microsoft Office Suite
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PRODUCT MANAGER HUAWEI - SERVER, STORAGE & CLOUDReporting to the Brand Director, the successful candidate will be based in Midrand and will be responsible for the following:KEY RESPONSIBILITIES• Business Strategy Development and Execution• Understand the development strategy for the vendor and implement in SBM sector? Increase customer coverage/count for vendor and Pinnacle? Increase vendor product coverage for vendor? Increase geographic coverage for vendor• Define and document a development plan with each partner and focus on the execution• Review the plan every quarter• Present status of the development plan back to vendor• Training and up-skilling of partners and Pinnacle• Development partner to grow sales and presales resources of partner• Training on vendor sales tools• Training on vendor processes and systems• Managing minimum certification level of partners• Involving partners in vendor training and events• Ensure operational excellence of vendor within the partner• Orders are placed on vendor timeously• Quotes are fast and accurate• Credits are passed by vendor and to reseller/partner• ETA and delivery information• Escalation of partner operational issues at vendor and focus on resolution• Alignment of vendor resources to partner• Making sure that stakeholders at the vendor interface with stakeholders at the partner at the following levels:? Technical? Presales? Sales? Management? Marketing• Working with the partner to drive marketing initiatives on behalf of the vendor, these initiatives may include? Marketing events? Tele-campaigns? Internal incentives? Promotion of vendor events? Driving vendor GTM’s with the partner and ensuring focus on the GTM’s• Managing the vendor sales process• Deal registration• Discount Management• Lobbying support for partner at the vendor• Margin management (ensuring the integrity of channel pricing)• Vendor sales funnel management & reporting funnel to vendor• Enlisting vendor support to drive opportunity to closure• Vendor relationship management• Making sure that relationships are maintained with key vendor contacts that are required to be successful quarterly review for the partner• Solution focus for each partner• Vendor focus for each product• Take ultimate responsibility for the revenue target allocated to the partner• Drive Pinnacle product focus within each respective partner• Be the custodian of the vendor relationship at the partner• Ensure that vendors’ products are top of mind with all key stakeholders within the partner• Analyze market segments and develop marketing strategies to build product demand by creating effective solutions and awareness of the product and brand• Pro...
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Receptionist (Office support/ minutes typing)
As the face of our company, the receptionist will set the tone for your clients’ first impressions.
Minimum Qualification Requirements:
Grade 12Own Transport is advantageous.Highly organized, with the ability to efficiently manage administrative tasks.Candidate must be well presented.Minute Typing from recordings – Must have previous experience.
STRONG Computer /System Skills Required
Experience with MS WordExperience with MS ExcelExperience with MS OutlookWilling to learn.
Roles and Responsibilities:
The successful candidate will:Welcome and assist visitors in a professional and friendly manner.Responsible for all incoming calls at the switchboard: Polite answering, transferring calls to the correct department and communicating messages timeously.Ad hoc duties as and when required.Courier service - arranging for collections and deliveries.General secretarial/administrative/filing duties for various directors and managersUpdate various Excel spreadsheets daily, weekly, and monthly.Managing the bookings of the boardrooms and meeting roomsMaintaining safety and hygiene standards of the reception area
Personal attributes required:
Must have a confident and professional telephone manner.Must be professional in approach and appearance with a vibrant personality.Must be well spoken and be able to interact in a polite and composed manner at all times.Must have the ability to organise, multitask, prioritise and work well under pressure.Must be able to use initiative, pay attention to detail and have a strong sense of urgency.Must be trustworthy, reliable, and punctual at all times.Must have to ability to learn quickly, be resourceful and be proactive when issues arise.Must be flexible, agile and able to work in a team as well as independently.Must possess a high level of maturity and integrity.Must promote a positive working environment.Must be able to interact in a polite and composed manner at all times.Must promote a positive working environment.Team PlayerCustomer FocusedAttention to detail.
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Our client is looking for a Vertice Technical Service Manager.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a permanent role based in Johannesburg.The mission of the Vertice Technical Service Manager is to lead and optimize the service departments daily operations, ensuring efficiency, profitability, and exceptional customer satisfaction. This role involves overseeing the entire service process, from fault reporting to equipment repair and delivery, while managing resources, budgets, and personnel. The Technical Service Manager is dedicated to fostering a high-performance team, implementing effective technical service systems, and maintaining strong collaboration with sales, application, and operations teams. The ultimate goal is to uphold the quality of service, improve service revenue planning, and enhance customer experiences, positioning Vertice as a leader in the medical device industry.Matric is essential.Relevant technical qualifications. A management qualification is advantageous.Over 5 years of experience in a customer-facing role in the medical device industry.Over 5 years of administrative and management experience.Experience in asset management covering administrative, contractual, and financial aspects.Solid understanding of mechanical and electrical devices.Knowledge of medical devices, surgical procedures, anatomy, and medical terminology.Strong organizational, communication, and interpersonal skills.Ability to work under pressure and meet deadlines.Proficiency in PC software applications including Microsoft Windows, Outlook, Word, Excel, and PowerPoint.Efficiently manage daily service department operations, ensuring resource planning and sustainable profitability.Assign duties, provide work direction, and monitor service productivity.Ensure accuracy and completeness of repair orders and return authorizations.Study and standardize procedures to enhance the efficiency of the Field Service Engineer team.Train personnel on company servicing procedures and transfer technical support knowledge.Manage service budget, forecast, and spare parts inventories.Negotiate service contracts, review service policies, and establish spare parts pricing.Work closely with sales, application, and operations teams.Provide service support to regional offices and distribution channels in the assigned territory.Maintain records of job-related documents like Job cards, PODs, Calibration certificates, Manuals.Follow up on purchase orders and ensure timely invoicing within 30 days of job completion.Manage debtors, ensuring outstanding payments are less than 60 days.Develop, coach, and empower team members.Foster teamwork and create a feedback culture within the team.Maintain excellent customer experience in technical department interactions.Ensure prompt responses to customer queries and requests.Foster and maintain a good work
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DUTIES & RESPONSIBILITIES
Planning of own working time in accordance with the requirements of the audit scheduleAllocating work to the audit team in accordance with the assignments given on the audit schedulePreparing the audit plan and ensuring that it reaches Back Office at least 15 working days before the audit is scheduled to start. (Exception: in the case of short-notice audits, audit plan to be sent to Back Office as soon as possible.)Preparing audit documents and personal audit working documents in accordance with the internal requirements of the companyAct as primary contact with the audit client, representing both the company and the audit team; chair all audit meetings; prevent/resolve conflict between audit team members and auditeesMaximise use of audit resources, by organising and directing audit team members and reassigning tasks as necessaryCollecting objective evidence by means of review of documentation, interviews with auditees, observation of auditees as they carry out their duties, and (if applicable) examining the outputs of auditees activities; recording this evidence in Audit NotesWith the assistance of audit team members, classifying audit findings and preparing of audit reports and non-conformity reportsPromoting a positive professional image, including the wearing of PPE as required by the clientSubmitting completed audit packs to Back Office within five working days of the end of the auditResponding to pack-related queries from Back Office, including submission of corrected or missing audit documents, within 2 working daysIn cases where there are non-conformities, liaising with the audit client regarding close out; performing re-audits if required; submitting non-conformity packs to Back OfficeMaking recommendations to the Certification Body regarding certification, continued certification, or suspension/withdrawal of certificatesResponding to customer questions relevant to the audit and certification processesInforming the Certification Manager of customer complaints, and raising these on the CAPA systemAttending staff meetings, auditor experience exchanges, customer focus days, and training sessions, as required by the Business Stream Manager and/or the Certification ManagerCoaching and mentoring Auditors-In-Training and Lead Auditors-In-TrainingPerforming monitoring of other auditors, as necessaryTaking responsibility for maintaining his/her appointment as an auditorWhen necessary, assisting the companys Marketing Team by visiting clients to provide technical supportImplement and adhere to the company’s South African Group management system requirementsAny other ad hoc tasks as requested by Management
Single Assi...
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The Technical Support Engineer position is within the Digital Transformation for Learning (DT4L) business unit (BU) within Adapt IT’s Education division. The Digital Transformation for Learning (DT4L) BU is responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
The position based in Adapt IT’s Johannesburg Campus, you will be working as part of a team on the support desk and assisting customers with requests for technical support via e-mail, telephone, and an online helpdesk. Providing a high level of efficiency, speed and good service to maximise customer satisfaction and promote future sales. You will be an e-learning expert that can help our customers get the most out of their environments.
You will have monthly targets as well as monthly learning objectives which will be reviewed at the end of the month and your performance will be measured against this.
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment ManagementEnsuring weekly, monthly, quarterly reports on Incidents are generated and submittedEnsuring constant and prompt Customer communication about incidents is maintainedTo direct received queries to relevant staff and offices;To propose Canned Responses (pre-designed responses) for the e-ticketing system informed by the common responses to incoming queries;To propose Frequently Asked Questions (FAQs) and Responses as per common and anticipated queries;To monitor information pages of services offered to clients to ensure their relevance and currency, while proposing improvements;To proposing User tours or adjustment of User tours on the Moodle LMS;To provide feedback during the evaluation of eLearning user guides and manuals while suggesting improvements in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODIzNDU0NDUwP3NvdXJjZT1ndW10cmVl&jid=1292305&xid=2823454450
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Main Purpose of Job
Develop and maintain existing and new customer relationships to generate income for the business unit. Actively promote and sell the company’s products to achieve or exceed budgeted revenue and sales margin targets.
Duties and Responsibilities
• Provide sales and customer support to existing and potential customers
• Achieve sales revenue and margin targets as agreed with management
• Provide punctual and accurate reporting on budgeting, forecasting, branch and client visits reports
• Ensure that stock is accurately managed and controlled
• Present new products and services to existing and potential customers
• Ensure that customers are always well informed
• Apply pricing structures that are in line with sales and margin objectives
• Investigate and present new avenues of revenue to management
• Organise and facilitate any potential demonstrations and/or training sessions as required by customers
• Support financial management by assisting in recovering outstanding debtors
• Communicate competitive pricing and discount requirements
• Prepare quotations and issue invoices timeously
• Keep abreast of new technologies
• Ensure compliance with SHERQ policies, practices and procedures
• Maintain and promote good internal and external customer relationships
• Lower individual operating costs
• Ensure PDI and purchase requisitions are completed accurately and timeously
• Adhere to company policies and procedures
Key Competencies/Skills
Decision makingProblem solvingAbility to work under pressureBudgeting and variance reportingBusiness acumenAction oriented and results drivenAttention to detailAnalytical thinkingCustomer service orientationConfidentiality and ethicsPlanning and organisingEmotional intelligence (EQ)Self-managementUnderstand basic financial principlesComputer literatePresentation skills
This is an AA/EE appointment and ONLY applications from South African Historically Disadvantaged Individuals (HDI) candidates will be considered.
If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjM3ODk2NjQwP3NvdXJjZT1ndW10cmVl&jid=376665&xid=2637896640
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Overall, Role Responsibilities
General
Full payroll functionApplication for Tax DirectivesCompleting Statutory returns i.e PAYE, UIF &SDLCompleting of IRP 501 recons and year end on Easyfile systemDealing with staff queriesGarnishees & maintenance OrdersHandle administration of medical aid, provident and funeral fundsHandle statutory payments – returns & paymentsResponsible for timeous and accurate capturing of employee data in respect of engagements, terminations, transfers, and promotionsReconciliation of medical aid, provident, MIBCO and other third- party paymentsClient satisfaction and client retention
Qualifications and Experience
Diploma in Accounting/HR or relevant degree1+ years payroll processing experience essentialCertificate in Sage VIP PeopleMicrosoft proficiencyLegislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE
Skills and Personal Attributes
Excellent verbal and written communication skillsIn-depth understanding of human resources and labour rules and regulationsAttention to detail and strong numeracy skillsWorking knowledge of payroll softwareStrong organisational and time management skillsAbility to prioritise tasks effectivelyInterpersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTg5NTgyNzM0P3NvdXJjZT1ndW10cmVl&jid=1319515&xid=2189582734
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Overall, Role Responsibilities
General
Full payroll functionApplication for Tax DirectivesCompleting Statutory returns i.e PAYE, UIF &SDLCompleting of IRP 501 recons and year end on Easyfile systemDealing with staff queriesGarnishees & maintenance OrdersHandle administration of medical aid, provident and funeral fundsHandle statutory payments – returns & paymentsResponsible for timeous and accurate capturing of employee data in respect of engagements, terminations, transfers, and promotionsReconciliation of medical aid, provident, MIBCO and other third- party paymentsClient satisfaction and client retention
Qualifications and Experience
Diploma in Accounting/HR or relevant degree3 + years payroll processing experience essentialCertificate in Sage VIP PeopleMicrosoft proficiencyLegislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE
Skills and Personal Attributes
Excellent verbal and written communication skillsIn-depth understanding of human resources and labour rules and regulationsAttention to detail and strong numeracy skillsWorking knowledge of payroll softwareStrong organisational and time management skillsAbility to prioritise tasks effectivelyInterpersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjA5ODYzMTY0P3NvdXJjZT1ndW10cmVl&jid=1319516&xid=4209863164
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Main Responsibilities
Assist communications team by providing information and content relevant for publishing in print and online media.Be responsible for OEM and company’s branding of sites (in conjunction with group comms team, CI, direction, and approval)Manage and analyse sales promotions in a tool called mailchimp (a plus)Provide all admin/purchasing for marketing eventsManage website updates and provide information for the company, its brands and the SharePoint siteManage website, social media enquiries and Research DatabasesPartner with the communications team on events, public relations, media, and internal and external communication campaignsAssist with sales reports by tracking product line sales and costs by analysing and collecting sales and new business dataMonthly regional sales reports on product line, identifying sales risk areas and future opportunitiesSupport the sales staff by providing sales data, market trends, forecasts, account analyses, new product information, relaying customer services requestsResearch competitive products by identifying and evaluating product characteristics, market share, pricing, and advertisingAssist with Sales presentation, Trade shows, by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, co-ordinating mailing listGeneral support to the national sales team regarding marketing activities, customer relationship management, competitive pricing, and sales statsAssist with arranging of VOLVO Day trips, special visits from VOLVO, events and promotionsAssist with building strong and sustainable relationships with all customers, including suppliers involved in targeted campaignsSupport the company and VOLVO protocols and procedures to protect brand managementAnd all other instruction within the Sales and Marketing scope
Main Purpose of Job
To analyse sales statistics and data, compile and produce sales reportsAssist in Marketing and Promotional activitiesBuild customer relationships, research market conditions and competitor data
Key Competencies/Skills
Matric Grade 12, BCOM Marketing Management, BA Communications or National Diploma in Sales and Marketing or similarPrevious experience analysing raw data and sales Stats to produce reports in line with data is a must, Financial Acumen, EXCEL and PowerPoint skillsExperience working on a CRM system, SAP, VOLVO dealer network would be advantageousPresentable and able to promote the companyPrepared to travel and work additional hoursComputer literate in MS packages with SAP experience preferred
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDA1NjU2NDY2P3NvdXJjZT1ndW10cmVl&jid=1405021&xid=2005656466
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We are looking for a creative and very passionate Copywriter to write clear and concise copy for any of marketing collateral (products brochure, blogs, ads, publications and websites). Your words will inform and engage target audiences.
Our ideal candidate is a team-spirited, skilled and imaginative writer with an eye for detail. If you can grasp project requirements quickly and offer valuable insight, we’d like to meet you.
Submit up to three writing samples, so we can get an idea of your best work. Feel free to include links to your content or portfolio in your application.
Primary Responsibilities for the Role
Writing clear, compelling copy for various mediums (e.g. ads, blog posts, newsletters, mailers, brochure and other marketing collateral on & offline )
Conducting thorough research and interviews
Working with creative professionals to build marketing projects and campaigns.
Research industry-related topics (combining online sources, interviews and studies)Conduct high-quality research and interviewsWrite clear marketing copy to promote our products/servicesPrepare well-structured drafts using Content Management SystemsProofread and edit blog posts before publicationSubmit work to editors for input and approvalCoordinate with marketing and design teams to illustrate articlesConduct simple keyword research and use SEO guidelines to increase web trafficPromote content on social mediaIdentify customers’ needs and gaps in our content and recommend new topicsEnsure all-around consistency (style, fonts, images and tone)Update website content as needed
Minimum Qualification and Experience Requirements
Proven experience as a copywriter or related roleKnowledge of online content strategy and creationExcellent writing, editing and proofreading skillsExperience with SEOStrong research skillsCreativityCollaborative spiritExcellent time-management and organizational skillsBSc/BA in marketing, English, journalism or related fieldKnowledge of French language may be beneficial
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjc2NDMyNzgyP3NvdXJjZT1ndW10cmVl&jid=1280285&xid=1676432782
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LetsLink recruitment is currently seeking a high motivated and experienced Enrolled Nurse Theatre Specialist to work for a private hospital in Gauteng.
Key Responsibilities:
Relationship management with customers by building and maintaining health relationships with internal and external customers.Ensure effective quality patient care through performing and completing tasks assigned in order to maximize patient care.Ensuring patient hygiene, comfort and safety is measured in accordance with the nursing care planFollowing the correct techniques and wearing PPE’s in order to promote the healing of wounds and fracturesMonitoring and recording patient intake of fluidsEnsuring the management and preparation of surgical and diagnostic proceduresEnsure optimum operational efficienciesEnsure effective quality management systems
Requirements:
Qualification as an Enrolled Nurse AuxiliaryNursing Experience in TheatreRegistration with SANCAbility to work shifts according to the operational requirements of the hospitalUnderstanding of the private healthcare industry, its challenges and role players would be an advantage
If you meet the qualifications and are interested in this exciting opportunity, please submit your application today to vacancy at letslink dot co dot za or contact Gary on 011 0261907
Please view our website: letslink dot co dot za and contact Gary.
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner
https://www.ditto.jobs/job/gumtree/1751872488?source=gumtree
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