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Manage the Learning Strategy Review performance and skill matrix for all trainers, ensuring sufficient learning resources to support onboarding, ongoing learnings and new campaign launchesSupport the development of all E-learning content with measures of success aligning to the standard industry practice like ADDIE or the Kirkpatrick modelDefining processes and revisit the operating model for all levels within the L&D team. Adopt the model to meet specific client expectationsConduct weekly audits to control or mitigate risks during onboarding and the performance management cyclesAttend weekly planning meeting to align L&D resources to business prioritiesContinuously review L&D procedures and processes with the intention to streamline or close identified gaps between Recruitment, Learning and On Job Training.Review and Re-ignite the onboarding, upskilling and performance management learning journeys Learning Curriculum Management Introduce effective learning methodologies and efficacies for LMS developmentMeasure the effectiveness of all learning interventions through feedback and operational performance reportsContinuously evaluate the effectiveness and adoption of learning interventions and implement necessary amendments and changes Job Description Learning and Development ManagerEnsure that detailed skills gap audits are carried out daily, accurately analyzing information to suggest suitable, practical learning solutions to close gaps identifiedConstantly creating new and improved learning and coaching methods for implementation within the L&D structure People Management Design the personal al growth development strategy for direct reports and learners. Conduct weekly discussions to review team and learner performance.Create a solid transitioning model for new onboards from E-learning, Practical Training to the On-job Training phaseBuild and maintain strong L&D partnering relationships with all external clientsWork with the Sales Operations, QA, Marketing, other support functions and stakeholders to develop relevant learning interventions once specific behaviours of learning needs are identified Management Reporting Review all MI reports, analyse and share insights that continuously drives and meets business outcomes and objectivesManage and maintain all housekeeping requirements i.e. learning areas, equipment and assetsCreate management reports of all activities and monitor, measure, manage ROIOutputManagement and auditing of learning interventions and learning recordsEmployee Skills, Knowledge and Experience Requirements ODETDP Qualification and Professional Training related qualifications essential Sound knowledge of Telesales in both the Financial and Telecommunications sector will be an advantageA sound understanding of the Contact center operations, policies and proceduresExperience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMjU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183639&xid=1109_72257
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We are looking for customer service agents!Requirements: * Matric / Grade 11* Call centre experience +6 months / 1 Year retail / 6 Months Promotions / Face-to-face sales * Clear communication * Fluent in EnglishWhat we offer: * Basic + Commission* Incentives* Free drinks + Free WIFI* Growth + Stability
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4MjcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123375&xid=1109_58270
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We are looking for customer service agents!Requirements: * Matric / Grade 11* Call centre experience +6 months* Clear communication * Fluent in EnglishWhat we offer: * Basic + Commission* Incentives* Shift allowance * Free drinks + Free WIFI* Growth + Stability
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4MzI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123387&xid=1109_58325
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Outbound Telesales Agents wanted for sales team in Westville, Durban. We are expanding with the aim of massive growth and expansion of our Sales Department. We have serval call centre sales postions available and require candidates with varied levels of experience ranging from matriculants to seasoned sales professionals. Join our team today, check if you meet the following requirements:1. Matriculant2. Sales / Telesales Experience (Inbound or Outbound 6 months+ advantageous) 3. Reliable Transport to Westville, Durban. 4. Immidiate availability. Position Objective: Increase customer base by selling/marketing financial products telephonically within a contact centre environment. Build strong customer relationships to ensure repeat business. Provide efficient, outstanding customer service. Recieve internal training on how to effectivly run a team and apply acquired skills and training towards building a solid sales team of your own. Perks Include:Above market income; Uncapped commission, Cash performance bonus, Leadership training and internal growth opportunities.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NDcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192940&xid=1109_75472
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Our client in Umhlanga is looking for a professional, experienced Life Insurance Broker. Candidates with proven experience as a financial advisor, currently practicing, within the banking industry, would be advantageous. MatricRE1 or RE5 CertificateMinimum 2/3 years experience as a financial advisor.Class of business certificates, if DOFA is from April 2018 onwardsOwn reliable transportDrivers licenseMust be comfortable driving to government hospitals to meet clientsWith regards to New Business Development, the Life Broker would have a team Its not something the Life Broker would be doing on his/her own. The Call centre will book appointmentsAdmin department will prep files
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1NjAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216826&xid=1109_85601
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Minimum Requirements: Disabled CandidatesAge: 18 34 years oldEE/AA: Open, though preference will be given to Candidates from previously disadvantaged backgrounds.Duties: This is a learnership opportunity for 12 months whereby the candidate will be studying and working at the same time within Administration and/or a Call Centre environment.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1MzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192914&xid=1109_75337
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Are you looking for a career within a well-known and exciting company?
Due to expansion, we now have several vacancies available in one of our most popular offices based in Morningside, Durban. Recent graduates, school / college leavers considered. No experience is necessary; however, it will be beneficial.
We are seeking enthusiastic and energetic call centre agents to join our incredible team. You will need to be determined to succeed and progress through the stages into a leadership position.
This role will give you the opportunity to develop and maintain a long and successful career within our business.
The role involves selling financial products over the phone to customers throughout South Africa. Once you have mastered and understand all the fundamentals of the business, you will be required to teach, train and lead your own sales team.
Role:
* Reach and exceed goals set by the business
* Enhance the customer journey in a professional and polite manner
* Ensure that all compliance procedures are adhered to
* Use the skill sets learned to capitalise on all business opportunities
Non-negotiable requirements:
* Hardworking
* Passionate and motivated
* Outgoing and friendly
* Great communication skills
* Fluency in English and an additional language
* NQF level 4 or higher
* South African Identity document
Benefits:
* Excellent uncapped commission structure
* Excellent career progression opportunities
* Safe and friendly working environment
* Onsite kitchen
* Regular staff incentives
Non-negotiable requirements:
* Hardworking
* Passionate and motivated
* Outgoing and friendly
* Great communication skills
* Fluency in English and an additional language
* NQF level 4 or higher
* South African Identity document
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxNDk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251414&xid=1555_61499
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we require a filed of self motivated sales agents who are money hungry to join our team we offer a basic salary + commission every month if you have what it takes forward your CV to joshua@urbanrewards.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwNzg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192184&xid=1266_50786
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Our client in Umhlanga is looking for a professional, experienced Life Insurance Broker. Candidates with proven experience as a financial advisor, currently practicing, within the banking industry, would be advantageous. MatricRE1 or RE5 CertificateMinimum 2/3 years experience as a financial advisor.Class of business certificates, if DOFA is from April 2018 onwardsOwn reliable transportDrivers licenseMust be comfortable driving to government hospitals to meet clientsWith regards to New Business Development, the Life Broker would have a team Its not something the Life Broker would be doing on his/her own. The Call centre will book appointmentsAdmin department will prep files
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0MjM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214628&xid=1109_84236
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We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!
Salary R 4 500 Basic + potential commission earnings of up to minimum R 15K per month
Key Responsibilities
Cold call pre-existing and new customers to sell variety of products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update existing records.Keep up to date and fully informed on product comparisons and new products.Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules.
Requirements
Min 1 – 2 years outbound sales experienceStrong sales ability & ability to handle client objections.Proven track record of meeting sales targetsExcellent communication skills in English & 1 other languageBackground in telecommunications will be an advantage.Clear criminal record
Working HoursMonday to Friday & alternate Saturdays
LocationDurban Central
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3752483479?source=gumtree
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Leading a team within the Outbound and telemarketing Call Centre to meet business requirementsTo guide and support team membersSetting, measuring and meeting performance targets for speed, efficiency, sales and quality for the teamDriving operational and technological efficiencies within the teamManaging the daily running of the teamMonitor team members performance against target on a day-to-day basis, and implement changes where appropriateEnsure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.Handling difficult customer complaints or enquiriesDrive quality control and ensure corrective action are taken where requiredAnalyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.Forecasting capacity against plan on a weekly/monthly basisEnsure adherence to the operational policies and proceduresParticipating in the recruitment and selection of staffMonitor performance on regular basis and provide constructive feedbackPro-actively encourage high performance at all timesEnsure all staff issues are dealt with appropriately and within a timely fashionEnsure all daily, weekly and monthly workloads are completedMotivating, developing and retaining staffIdentifying staff training needs and planning of training sessionsAdhering to all HR policies and proceduresMonitor performance on regular basis and provide constructive feedback
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1909587599?source=gumtree
7d
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We have an exciting position available for a Key Account Manager - Sales - Recruitment to be based in Mount Edgecombe.
Business development
Cold calling
Setting up of appointments
Face to Face client visits
Account management
Placing adverts
Interviewing and shortlisting of candidates
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU1MTMyOTc1P3NvdXJjZT1ndW10cmVl&jid=1163759&xid=3755132975
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
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Identifying and Acquiring New BusinessConduct process evaluations and introduce constant improvement initiatives utilising the latest technology available.Maintain and Grow Existing Customer base through cross selling and up selling including the correct package concept.Preparing Proposals and QuotationsNegotiating Service Level agreementsProviding Pre-Sales and Post-Sales Support.Providing Product Education and Advice.Projects – Specialized solutions.Maintain an up to date pipeline of prospects in accordance with company procedures.Using the Weekly call planner (SPI Tool), to work out daily priorities, log and track all contacts and companies at every stage of the sales process with prospects and clients.To provide accurate, detailed and timely information regarding all prospects and sales activities to the sales manager weekly through a One on One session using the IRAS (internal program)Keep contact with the workshop in terms of customer’s tool repairs.Manage product pricing and communicate price increases as they occurAchieve if not exceed monthly sales targets
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MjU2NTgzNDk/c291cmNlPWd1bXRyZWU=&jid=1237047&xid=825658349
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Key Performance Areas
A systematic and proactive approach to sales activities with specific reference to call planning The development of a relationships with your customers & potential customers The ongoing development of your product and application knowledge A strong results driven work ethic for the achievement of targets and budgets.RequirementsNational Senior Certificate / Matric Minimum of 2-5 years’ experience a trade counter / front counter sales position Should have exceptional new business skills, excellent negotiation, selling and interpersonal skills, and have a proven track record for meeting sales targets Excellent communicator with a strong sense for urgency
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTUzMzQ2Mjk3P3NvdXJjZT1ndW10cmVl&jid=1497780&xid=2153346297
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Arranging laptop upgrades for staff that require it.
Create, maintain and distribute feedback of progress to senior staff.
Use call logging system to accurately record all IT requests and queries.
Provides advice and guidance to colleagues regarding incidents.
Ordering of IT equipment and getting approval from senior staff.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDczOTc5ODY1P3NvdXJjZT1ndW10cmVl&jid=1241894&xid=3073979865
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One of our top clients is looking for in the beauty industry that provides specialised nail education is looking for On the road nail sales consultants
The position requires strong inter-personal, organizational, admin and multi-tasking skills.Must be fluent in English (speaking and writing)On the Road- sales experience and professional nail experience/training essentialMust have own car, valid driver’s licence, insurance for rental in the case that their car is not drivable (accident or engine issue)She would receive a well-developed existing client base and be responsible for managing and growing the client base as per her SOPs and KPIsFirst appointment begins at 8.30am and last appointment ends at 4.45pm, followed by a 15 minute team huddle closing off the day until 5pm.There should be between 5 - 8 visits a day depending on the area she is working in on that day.Orders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portalIn an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.All visits are to be booked in advance and rebooked for the following 2 months.Must be capable of managing their online diaryMust be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelNo additional work, beauty salon or otherwise, is permitted during the week or weekend.Smoking is not allowed
Hard Skills:
Must be capable of managing their online diary (with support from the admin team)Must be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelOrders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portal.In an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.
Soft Skills:
The position requires strong inter-personal, organisational, admin and multi-tasking skills.Must be fluent in English (verbal and written)Time management essential, with the ability to complete work timeously and ask for support when needed.Understand the need to handle tasks to completion, supporting multiple communication devices/software (whatsapp, emails, calls, online diary)Capable of learning and following company SOPS
Non-Negotiables:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc4NDMxOTg2P3NvdXJjZT1ndW10cmVl&jid=1740225&xid=3878431986
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Our client based in New Germany KZN is looking is currently looking to hire an Internal Sales Representative to join their team.
The successful incumbent will be responsible for growing revenue within the business.
Requirements:
MatricA min of 2 years internal sales experienceCold callingMust have experience generating quotes and invoices
Advantageous:
Automotive Lubricants experienceCandidates from the Pinetown area
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDk1MTQxNzQ3P3NvdXJjZT1ndW10cmVl&jid=370846&xid=2495141747
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Our client is a leading brand in stationary and office furniture. They are seeking an energetic, organized and self-regulating individual who has experience in sales to join their team in Ladysmith.
Responsibilities
Actively grow customer base in Ladysmith and surrounding areas – Harrismith, Winterton, Bergville, Ezakheni, Northern Drakensberg, Colenso and Qwa Qwa.Applicants must have the necessary skills to prepare quotes and perform sales related commercial calculations.Applicants must have the ability to negotiate at both corporate and SMME levels and must be able to cold canvas when necessary.Prepare and maintain call cycle plan for customers assigned to your area.A deep understanding of the Tender environment and how to access RFQ’s from a range of different portals.Maintain a level of customer service by following up on customer queries, complaints, and requests.The ability to work with parastatals, SOES and other similar government departments to drive the companies brand.Regular feedback to management.To work with sales teams across the KZN region to ensure maximum impact of the BBBEE Sales program.
Requirements
MatricA valid code 8 driver’s licence with own car.Able and willing to travel and stay overnight.Previous experience in a sales and marketing environment with a sales qualification would be an advantage.Fully bilingual (English and Afrikaans - Any other language will be an advantage)A general knowledge of the companies brand of products i.e. Stationery, IT Supplies, IT Hardware, Catering and Hygiene, Scholastic supplies, Optiplan Filing and Office Furniture products would be advantageous.Applicants must have intermediate computer skills i.e. Outlook Express, Excel and Word.
Personal attributes and skills
Strong communication and time management skills.Customer satisfaction-oriented.Self-regulating.Ability to work with great accuracyAble to work in a stressful environmentResilience and perseverance is inherent to the job.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODMzMTMwNzMyP3NvdXJjZT1ndW10cmVl&jid=1222960&xid=3833130732
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Desired Experience & Qualification
Gr 12/ MatricProficient computer literacy on MS Work, MS Excel, MS Outlook, MS Power Point, design software and company related software systemsMarketing Diploma/ business administration diploma on NQF level #5 or equivalent in a Sales/ Service related industry preferableExperience within a customer/ service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution or marketing material in a managerial role.
Duties & Responsibilities
Comprehensive understanding of the laundry/ production processComprehensive understanding of services/ products that the company deliversComprehensive understanding of the supply and demand chainBasic understanding of tender and proposal processesBasic understanding of legal implications and requirements regarding service level agreements and service contractsComprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processesBasic understanding of documentary requirements during submission of proposals and tendersAbility to communicate, both verbally and written, clearly and accurately in EnglishAbility to produce clear and concise written correspondence in the form of letters and emailsAbility to call on clients/ customers, build sound relationships and resolve customer queries and complaints efficiently and effectivelyAbility to successfully market all existing and new services to existing, new and potential clients/ customersAbility to design (where applicable), implement and maintain stock and stock control systemsAbility to coordinate and oversee any new installations or amendments to existing installations at clients/ customersMust have own transport to visit clients, make deliveries to clients/ customers, pick up deliveries from clients/ customersAbility to correctly complete credit/ vendor applications and do invoice reconciliations when required to resolve client/ customer complaintsMust have a valid drivers licenseAll other related duties
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTM5MDM4NTU0P3NvdXJjZT1ndW10cmVl&jid=1237393&xid=3139038554
7d
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