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International Outbound Sales Consultants
USA based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift.
This is a no cold calling center with more of a hot lead based on Customers using the free subscription for 3 month, with a future work from home.
Successful candidates will receive full product and systems training.
Education and Experience:
Matric not essential English language proficiencyMinimum 1 year outbound sales experience within an International center is requiredTyping speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillspersuasivenessnegotiation skills
Salary: Per productive hour, shift and travel allowance provided and incentives.
Working hours: Mon - Sat rotational days
Rotational shifts from 15h00pm – 04h00am
https://www.ditto.jobs/job/gumtree/3338377734?source=gumtree
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/1099133981?source=gumtree
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Overview:
The incumbent will be responsible for the execution and management of the organisation’s facilities management function in line with strategic mandate.The role focuses on strategy and governance, facilities management, contract management, budget management, customer/stakeholder management, monitoring and reporting, and building a professional team.The incumbent will therefore be responsible for overseeing the organisation’s Facilities Management portfolio which includes driving and managing functions relating to preventative property maintenance; adhoc property maintenance; internal infrastructure operations (water, electricity, etc.); installation and maintenance of fixtures; effective facilities management of organisational environment and immediate external environment and parameters; office premises cleaning, fumigation services and occupational health and safety services; procurement and contract management relating to security services; and interventions relating to emergency action response approval and associated repairs.The work of the incumbent shall thus entail overseeing and driving pre planning which includes assessment of the condition of facilities, determination of required works, costing and recommendations for inclusion of the same in budget processes, preparation of specifications for the required repairs & maintenance, monitoring of the performance of service providers and authorisation of payments.The incumbent will also be expected on annual basis to develop and ensure implementation of maintenance plans as well as reporting to the relevant structures.
Minimum Requirements:
Degree in Civil Engineering, Quantity Surveying , Architecture or Built EnvironmentRelevant post-graduate qualification OR professional registration / Pr Eng / Pr QS / Pr Arch.8+ years relevant experience of which 5 years should be in the built environment or facilities maintenance/management at middle management or senior consultancy level.An in-depth understanding of facilities management, advanced project and maintenance management, sound understanding of Health, Safety and Environmental legislation and its application to the built environment; as well as working with multi-disciplinary teams is a pre-requisite.
Key Performance Areas:
Strategy and Governance
Develop facilities management unit operational plans in line with the legislated requirements, and activities undertaken to ensure deliver...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE2NzU1MzU5P3NvdXJjZT1ndW10cmVl&jid=1716688&xid=3516755359
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2095135039?source=gumtree
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Description
There is an exciting career opportunity available within a well-established insurance sales company, for an Insurance Consultant, who will be based in Cape town.
What You’ll be Doing
The successful candidate will be servicing broker requests, including enquiries.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorized representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
KNOWLEDGE AND SKILLS
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimizing work processes
PERSONAL ATTRIBUTES
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/204245648?source=gumtree
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There is an exciting career opportunity available within a well-established insurance sales company, for a Sales Consultant, who will be based in Auckland Park, Johannesburg.
What You’ll be Doing
The successful candidate will offer world class product and services to clients, whilst achieving sales targets in an outbound call centre environment.
During a Typical Day, You’ll.
Consistently meet sales targets.
Adhere to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).Offer outstanding customer experience.Adhere to workforce scheduling.
Requirements
https://www.ditto.jobs/job/gumtree/875182388?source=gumtree
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International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
2 years debt sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/3842007040?source=gumtree
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Are you passionate about sales? We are looking for charismatic, energetic, vibrant, money hungry sales agents experienced in lifestyle and financial services products.
What You’ll be Doing
You will have a passion for sales. You will be resilient and have the ability to handle rejection. You will be target driven and and exceed your daily, weekly and monthly targets. Your time keeping will be exceptional.
During a Typical Day, You’ll
Sell RCS products to prospective customers as well as existing customers, ensuring that targets and metrics are consistently achieved.
Requirements:
Recent 6 months Outbound Tele sales ExperienceCredit Check: for integrity purposes as our positions requires the assignee to liaise with customer finances in the way of bank details, debit orders, payment arrangements, etc.Criminal CheckGrade 12
Working :
08h00 to 17h00 Monday to Friday
09h00 to 13h00 Saturdays
Salary – R7250
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
misha@callforce.co.za
https://www.ditto.jobs/job/gumtree/3300021454?source=gumtree
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Are you passionate about sales? We are looking for charismatic, energetic, vibrant, money hungry sales agents experienced in lifestyle and financial services products.
What You’ll be Doing
You will have a passion for sales. You will be resilient and have the ability to handle rejection. You will be target driven and and exceed your daily, weekly and monthly targets. Your time keeping will be exceptional.
During a Typical Day, You’ll
Sell RCS products to prospective customers as well as existing customers, ensuring that targets and metrics are consistently achieved.
Requirements:
Recent 1 year Outbound Tele sales ExperienceCredit Check: for integrity purposes as our positions requires the assignee to liaise with customer finances in the way of bank details, debit orders, payment arrangements, etc.Criminal CheckGrade 12 - not a requirement
Working :
08h00 to 17h00 Monday to Friday
09h00 to 13h00 Saturdays
Salary – R7250
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
https://www.ditto.jobs/job/gumtree/782334932?source=gumtree
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A Financial Accountant is required to assist with Financial Year End role
Requirements:
Grade 12Relevant Tertiary Qualification in Finance / Accounting (B Com Adventageous)Must be willing to start immediately!!!
Main role:
Assisting Accountant and Financial Manager with Financial duties to be ready to process year end.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDQ0OTE2NjE0P3NvdXJjZT1ndW10cmVl&jid=1749158&xid=1444916614
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Some of the job responsibilities include but are not limited to: providing personalized sales, services, technical support and building relationships with clients.
Managing the ongoing support to customers to confirm that they continue to make effective use of products.
Monitoring product performance and associated support needs to be able to identify opportunities to upgrade or modify products so that they meet customers’ needs more effectively.
https://www.ditto.jobs/job/gumtree/3372478964?source=gumtree
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The incumbent shall be responsible for developing and implementing the software development vision and strategy of the organisation and oversee alignment between activities of the various subsections in support of the strategy. The role entails the preparation of software and ERP system development plan to meet future needs of the environment; providing advice on management on strategic technology software system upgrades in support of business goals and objectives; developing, implementing and maintaining relevant policies, standard operating procedures, guidelines and processes; ensuring compliance with ICT standard requirements; and partnering with other functional Business units to build business case for enhanced ERP system applications and optimised operations. The incumbent is expected to advise on strategic systems conversions and integrations in support of business goals and objectives; provide end-user support to the organisations IT systems and work across all business units to maintain and manage functionality, performance and integrity; advise on opportunities to utilise new systems to improve efficiency; engage with a diverse range of stakeholders both internally and externally to ensure effective delivery of services; and negotiate with vendors, outsourcers, and contractors to secure ICT specific products and services.
KEY DUTIES AND RESPONSIBILITIES
Strategic Planning and Governance
Provide input to the organisational strategy and Corporate Plan, as well as reviewing organisational activities and recommend corrective actions if necessary.Contribute to corporate strategy by identifying data that can be used to support, influence and leverage results.Enhance and implement treasury systems, processes, procedures, tools, and control systems.Implement controls within the organisation which minimize potential risk to stakeholders.Oversee that monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.Participate in management forums within the organisation, contributing expertise to enable sound decision making.Facilitate inter-departmental communication through appropriate structures and systems.Identify opportunities for maximising spend effectiveness, keeping costs tightly managed, and produce robust / informative cost reporting to enhance strategic decision making in the organisation.Develop and manage relationships with all internal and external stakeholders.
Information Strategy Plans
Develop a software development vision and strategy.Communicate software and ERP system strategy to management and team members.Oversee alignment between activities of the various subsections in support of the strategy.Provide input into overall st...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzg3MzUzMDE0P3NvdXJjZT1ndW10cmVl&jid=1724143&xid=3387353014
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Snr Call Centre Sales Manager
Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector.
Duties and responsibilities:
Lead, develop, motivate, operational teamsManage the Contact Centre workforce. motivate and manage supervisory teamEnsure optimal service delivery through scheduling and continuous processimprovement.Coordinate training on new or revised information relating to services, products orprocesses of projectsDevelop rewards and recognition incentives/programs.Assist in forecasting resource requirements and ensure that recruitment campaignsare carried out in a timely manner to ensure that sufficient resources are in place toachieve agreed contact centre service, sales and quality targetsContinually review internal systems, procedures and processes to ensure resourceand operational efficiency, and make appropriate recommendations for any requiredchangesEnsure all customer questions and complaints are resolved in a timely mannerBrainstorm with the team around issues or challenges that may hinder optimumperformance and give recommendations to improve performanceHandle employee related issues. Monitoring attendance, punctuality, and leaveAnalyze data to determine operational trends and provide solutions to increase sales,service and quality levels in order to achieve and exceed targets and KPAsSet up and manage performance measures.Deliver daily, weekly, and monthly reports.Manage operating budgets.Effective client interface, able to effectively deliver on stringent SLAs
Education and Experience:
MatricEnglish language proficiencyMin 3-5 years contact Centre operations management experienceExperience in BPO a strong advantageProven track record in meeting and exceeding deliverables
Key Competencies and Skills:
Excellent communication skillsPersuasivenessPeople management skillsLeadership skillsTenacityNegotiation skillsStress toleranceEffective time management
https://www.ditto.jobs/job/gumtree/648235548?source=gumtree
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/776716915?source=gumtree
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US based client is looking for dynamic outbound agents on a night shift in Sunninghill.
Successful candidates will receive full product and systems training.
Responsibilities and expectations (not limited to):
Read from a scripted pitchTransfer warm leads to USA agentsMeet and exceed hourly/daily/weekly transfer target.Meet exceed Quality Assurance standards.
Desired Requirements, Experience and Qualifications
MatricAwareness of medical terms and disciplinesOutbound experience requiredExcellent verbal communication skillsNeutral accentComputer literateOwn transport (advantageous not essential)
Competencies
Objection handlingGood command of the English languageAbility to hold a conversation and think on your feet
Salary:
Paid per productive hoursShift allowance (Shift between 4pm and 4am only)Travel allowancePerformance incentives.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3050698397?source=gumtree
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We are looking for individuals to work within the commercial contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;Dealing with general insurance and policy specific enquiries;Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;Assisting in implementing solutions for improvement; andStanding in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 1260 commercial lines FAIS creditsA relevant insurance related qualification (e.g. NQF lev 5) would be advantageousProven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industryMinimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/4236229225?source=gumtree
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/3992419714?source=gumtree
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781?source=gumtree
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Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.
https://www.ditto.jobs/job/gumtree/1680513813?source=gumtree
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299?source=gumtree
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