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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support requests, https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1243605-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree

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Bo-Kaap

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REQUIREMENTSMatric and relevant tertiary qualificationOwn reliable transportStrong proficiency in PowerPoint, Google Workspace and Design AppsStrong verbal and presentation skillsExceptional storyteller with a strong sense of flow, clarity and visual literacyStrong writing skills with proven experience delivering clear, persuasive narrativesDemonstrated experience in business problem-solving and conceptual developmentLogical and structured with the ability to simplify complex informationExperience in marketing, brand strategy and creative or communication related rolesComfortable working with visuals, structure and formatting for clarity and impactProven ability to translate strategic brand content into engaging narrativesAble to articulate your thinking in a clear, confident and concise wayConceptual thinker who connects dots and sees the bigger pictureCalm and grounded under pressure, handles deadlines and challenges with composureCollaborative team player, open to feedback and able to work with different personalitiesCurious, insightful and invested in getting to the heart of what matters DUTIESCreate presentations from field insights and video edits into a clear, compelling productConnect insights and brand strategy into a visually compelling storyTranslate complex findings into meaningful narratives in a creative and energetic wayUnderstand presentation flow, packaging and design logicHonouring field input and keeping true to consumer truths and voicesSimplify complexity and key insights that clients can easily graspEnsure outputs are strategically sharp and emotionally engagingEnsure tone, language and visuals are consistent with company standards and styleContribute to creative ideation and conceptual framing for proposals and presentationsMaintain the highest standards of clarity, and review and proof content to ensure accuracy and logical flowWork with Project Manager to align on key deliverablesParticipate in discussions to understand project objectives and client needsConfident in presenting, and engaging in team discussions and client settingsAble to explain, defend and improve work through feedback, soundboarding and collaborationSupport the wider team where needed across storytelling, structuring and writingConnect creative thinking with commercial outcomes, and pull in the right resources when neededStay attuned to market and cultural trends that shape brand narratives Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.https://www.jobplacements.com/Jobs/R/Report-Writer--Cape-Town-1244264-Job-Search-12-03-2025-04-31-05-AM.asp?sid=gumtree

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Bo-Kaap

Customer Service Representative - Cape Town

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My client, a leading and well-known company based in Cape Town requires a competent Customer Service Specialist with experience in the Printing or Agency Industry.We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer needs, manage end-to-end job workflows, coordinate projects, and ensure exceptional service delivery.You must have experience in an Agency or Printing environment.Competencies, Qualifications & RequirementsQualificationsMatric (Essential)Degree or Diploma (Highly advantageous)ExperienceMinimum 3 years experience in a similar Customer Service / Production / Client Service roleBackground in Printing or Advertising Agency operations is required EligibilitySouth African Citizens onlyMust be Criminal Clear (background checks may be conducted)Must be Cape Town based Skills & KnowledgeStrong business acumen with a cost-control and profit-driven mindsetExcellent analytical and problem-solving skillsOffice administration background is advantageousAbility to manage suppliers, workloads, and deadlinesStrong project management abilityAble to interpret client needs and provide practical solutionsBehavioural CompetenciesStrong communicator with excellent people skills.Structured, detail-oriented, creative, and precise.Handles pressure well; performs under tight deadlines.Results-driven and achievement-oriented.Self-motivated, confident, resilient, and mature.Strong decision-making and dispute resolution skills.Team player with leadership potential.Highly organised and deadline driven.Computer SkillsBasic proficiency in Microsoft Excel and Word.Ability to learn and work within internal systems Key Responsibilities1. Customer Service & LiaisonDevelop strong internal and external customer relationships.Receive and respond to customer enquiries professionally via phone, email, or in person.Provide product and service information aligned with organisational standards.Act as a key communication link between clients and internal teams.Manage customer expectations and ensure consistent follow-through.2. Administrative & Financial SupportProvide administrative support to the Accounts Execut https://www.jobplacements.com/Jobs/C/Customer-Service-Representative-Cape-Town-1244308-Job-Search-12-3-2025-8-32-11-AM.asp?sid=gumtree

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Bo-Kaap

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REQUIREMENTSMatric, and relevant tertiary qualificationBackground in social science, social work, journalism or anthropologyValid SA drivers license and own vehicle, willing to travel to interviewsAvailable to work office hours, Monday to Friday 08:30-16:30Computer literate in MS OfficeExperience or exposure to research, interviewing or community workSkilled at interviewing, listening and observing in nuanced, sensitive waysComfortable working and engaging in diverse environments, cultures and communitiesGood writing, synthesis and reflection skillsStrong communication and listening skills, able to handle sensitive situations with careDeeply curious and interested in people and their worldsThorough, patient and methodical, able to follow a thread until it makes senseAble to improvise and find practical solutions on the goCombine logic with emotional intelligenceCurious explorer, always seeking to understand, not just to confirm DUTIESPlan, prepare and manage field research schedule and conduct interviews with customersRecord conversations and take down detailed notes about conversations and observationsWriting clear and logical discussion guidesObserve patterns (thematic saturation), test and stretch ideasBring creative energy and conceptual thinking to projects, helping translate complex findings into meaningful narrativesWork collaboratively with the full team to ensure the client brief and the project have creative stretchShare updates and new insights with the teamCommunicate possible delays or challenges to the Field LeadSupport the topline summary from the field, synthesising early findings and themes into a clear, concise write-up after the first two days in field, then refining and updating it dailyBreak down complex information into digestible, relatable insights with the team into key insights that clients can easily graspBrief and handover findings and interview recordings to Editor and Report Writer for further editingEnsure that data is uploaded timeously to the right placeWork with Admin-team to ensure respondents and recruiters are paid on timeManage field kit and required documents, stimulus, etc.Work closely with the Report Writer to ensure the story stays true to the field Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below. https://www.jobplacements.com/Jobs/F/Field-Agent--Claremont-1244265-Job-Search-12-03-2025-04-31-05-AM.asp?sid=gumtree

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Bo-Kaap

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About The Role/TeamThe Model Validation team is a critical function within the organisation, responsible for ensuring the accuracy, reliability, and governance of models across credit, finance, and fraud risk domains. The unit provides oversight, technical challenge, and assurance to support sound decision-making and regulatory compliance. This role requires strong technical modelling capabilities, the ability to collaborate with a wide range of stakeholders, and the professional maturity to influence outcomes in a complex and evolving environment. What Youll Be DoingProvide subject matter expertise, oversight and guidance with regards to the technical review and validation of models used in the organisation, particularly machine learning models. Ensure appropriate model governance and model risk management processes and standards are in place in order to manage model risk, improve and optimise model methodologies and usage. Lead and deliver independent validations across a range of models, including credit risk, operational optimisation, financial crime, and marketing campaigns. Provide technical oversight and mentorship to analysts, supporting skills development and professional growth. Design and implement challenger models using advanced machine learning methods. Research current and new machine learning algorithms to ensure proposed models are fit for purpose and market best practice is being followed. Ensure models meet governance, regulatory, and internal risk standards. Partner with model development teams and business stakeholders to provide effective challenge and assurance. Contribute to the ongoing enhancement of model validation methodologies, frameworks, and best practices. Requirements6+ years of proven experience in model development in the field of Data Science and ideally direct model validation or review experience. Strong technical expertise in tree-based methods, neural networks, clustering, anomaly detection, and other advanced statistical or machine learning techniques. Exposure to cloud platforms (AWS preferred) and emerging technologies such as large language models is desirable. Demonstrated ability to mentor and guide junior analysts, identifying skills gaps and supporting development. Excellent communication and stakeholder engagement skills, with the ability to work effectively across multiple teams and disciplines. Able to design and deliver end-to-end on all but the most complex ML projects without supervision. Data mining for use in analyses and predictive modelling. Have had own model(s) reviewed and validated or directly validated models in the past. Presenting and defending findings to model developers and senior management. Education https://www.jobplacements.com/Jobs/L/Lead-Model-Validation-1244260-Job-Search-12-03-2025-04-30-23-AM.asp?sid=gumtree

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Bo-Kaap

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Invoice Processors: CBD Cape Town: Permanent Positions: BPO IndustryThe Client is creating a vibrant, high-performing centre with a culture thats cantered around both people and customers. Picture yourself in our state-of-the-art CBD office, where free refreshments and community events abound, fostering an environment where people come first, and greatness is cultivatedThe Finance Department plays a critical role in supporting this growth, with a team of over 30 professionals across Financial Control and Financial Planning & Analysis. As part of this role the successful incumbent will be responsible for ensuring timely payment of a high volume of invoices to vendors. The role will involve being a key point of contact in the finance team between multiple departments to ensure the discrepancies on invoices are resolvedKey Responsibilities:Cover for the Finance Operations Manager during vacation, covering some co-ordination of colleagues, production of statistics / dashboard, and other ad-hoc tasksGenerally, help colleagues progress issues using advanced experience and know-howResponsibility for processing your own allocated vendor (stock and non-stock) invoices for payment by ensuring a three-way match between invoice, goods receipt, and the purchase orderWork with the relevant stakeholders, internal and external to the business, to resolve any instances of discrepancies within the invoices in a timely manner to ensure the invoices are paid on timeManage stakeholder relationships (internal and external) and ensure payment deadlines are metRespond to queries sent to the Purchase Ledger inbox for set vendors to ensure communication streams are managed efficientlyPerform supplier reconciliations on request to identify any missing invoices or paymentsManage the purchase ledger workflow to ensure the queue of invoices to process is kept to a minimumKeep relevant trackers up to date (e.g. payments)Consistently review own areas to identify process improvement opportunities and work with the Financial Controller to streamline processesSetting up new vendor accounts on the systemAd hoc duties as required by the Finance Operations Manager or Financial ControllerKey Requirements:Qualifications:Matric (Grade 12)2+ years of experience in complex PL roles, within high volume environmentExperience with purchase ledger document scanning software will be an advantageSkills:Strong skills across the Microsoft Office suiteHigh standard of accuracy and attention to detailExperienced in working well as part of a teamExcellent communication skills (written and verbal)To Apply:Communication will only be with short https://www.jobplacements.com/Jobs/I/Invoice-Processor-BPO-Cape-Town-1244095-Job-Search-12-03-2025-02-00-15-AM.asp?sid=gumtree

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Bo-Kaap

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Our client a leading manufacturer of premium patio umbrellas and wooden sun loungers, proudly crafting high-quality products for the hospitality and retail industries. With their dedicated woodworking division, they process various hardwoods from raw material to finished goods, ensuring excellence at every step. They are seeking an experienced and knowledgeable Facility Manager to oversee operations at the wood and metal facility.The RoleAs Facility Manager, you will be responsible for managing daily operations, ensuring production runs efficiently, machine efficiency, and to the highestquality standards. You will lead a skilled team of artisans and production staff while maintaining strict timelines, cost controls, and workflow efficiency.Key ResponsibilitiesOversee all woodworking, from raw material processing to finished product assembly.Manage production schedules, workflow planning, and resource allocation.Ensure quality control standards are met for all umbrellas, loungers, and custom wood products.Implement and maintain health & safety procedures within the facility.Train, mentor, and lead production staff to achieve peak performance.Monitor and manage stock levels, hardware, and consumables.Liaise with senior management on production targets, timelines, and continuous improvement initiatives.Identify and resolve production bottlenecks to improve efficiency.RequirementsProven experience managing a woodworking or manufacturing facility.Strong knowledge of hardwoods, joinery, finishing techniquesAbility to read and interpret technical drawings and production plans.Excellent leadership, organizational, and problem-solving skills.Understanding of production machinery maintenance and workflow optimization.Strong communication skills and the ability to work collaboratively with management and staff.Background in furniture manufacturing or related wood/metal industries is highly desirable.If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful. https://www.jobplacements.com/Jobs/W/Woodworking-Facility-Manager-1244099-Job-Search-12-03-2025-02-00-15-AM.asp?sid=gumtree

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Bo-Kaap in Bo-Kaap (1,894 results)

Results for Bo-Kaap in Bo-Kaap