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Responsibilities:Technical support primarily with DF products and supporting all the products available at the company.Development of Auto Cad drawings and design.Assist with on-site installations and commissioning DF products for the technical projects and beta sites.Assist with assembly of automation irrigation dosing units, controllers in the cabinets with protection devices, radio units, testing the hardware and software and wiring the cabinets and panels.Troubleshoot the controller hardware and software, telephonic support to the dealers and end users and on-site support to the dealers and end users for South Africa and SADC countries.Training on DF products, training the dealers and end users on the correct usage of the automation equipment.Assist with servicing the filter banks and back flush the controllers.Requirements: Matric certificate.Degree in Engineering/Electrical/Electronic and Mechatronics.Qualified Electrician with a trade certificate.3+ years in a similar role.Must have good communication skills in English and Afrikaans.Drivers license.ELV electrical systems and VSD/PLC.An understanding of hydraulicsAutoCAD knowledge.Problem solving and organizational skills.Must have a valid passport as there could be travelling to surrounding countries.
https://www.jobplacements.com/Jobs/A/Automation-Technician-1270776-Job-Search-03-13-2026-00-00-00-AM.asp?sid=gumtree
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ENVIRONMENT:AN Independent Asset Management Firm seeks to fill the role of a Technical Business Analyst to take ownership of the delivery, stability and support objectives for the products and systems within its Operations Technology division. You will be responsible for building and managing the critical platforms that enable front-to-back operational workflows - including pre and post trade execution, settlement, reconciliations, regulatory reporting, among others. The ideal candidate will require a suitable Degree, a minimum of 5 years Business Analysis experience – preferably with Asset Management knowledge, SQL, Azure, GitHub, Azure DevOps, VS Code, API calling, DevSecOps/ETL and a solid understanding of data and systems architecture. DUTIES:Take ownership of the delivery, stability and support objectives for the products and systems within Operations Technology.Identify, gather, analyse and document user stories and translate into high level specifications and design.Build or support system integration between in-house systems and external vendors.Apply appropriate fixes to applications or data whilst adhering to production change standards.Can work in an agile manner to ensure incremental delivery and ongoing momentum is maintained.Work closely with vendors, Product Owners and SMEs to understand end to end architecture and requirementsUnderstand, enhance and deliver improved business processes.Co-ordinate and respond to testing requirements as necessary.Provide overviews and training to relevant teams.Document processes to ensure suitable cross-skilling in the team.Provide support during high care and after a change has gone live. REQUIREMENTS:Relevant Degree.SQL experience is essential.At least 5 years Business Analysis experience, favouring individuals with knowledge of the Asset Management industry.An understanding of data and systems architecture.Experience with Microsoft Azure, GitHub, Azure DevOps, VS Code, API calling.Experience in DevSecOps/ETL.Experience in working in Agile or with iterative delivery frameworks.An interest in developing AI-centric systems.Experience with client and regulatory reporting, including the data and controls that underpin them highly beneficial. ATTRIBUTES:A client focused and collaborative approach.Intellectual curiosity.The ability to ‘approach and own’ and continuously look for opportunities to develop.Driven by results.
https://www.executiveplacements.com/Jobs/T/Technical-Business-Analyst-Azure-Data-Technology-C-1271276-Job-Search-03-12-2026-09-00-14-AM.asp?sid=gumtree
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Executive Placements
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Position OverviewOne of Cape Towns oldest and largest independent auditing, accounting, and advisory firms has created a new opportunity for a Business Development & Proposal Manager to join their team in Cape Town.The Business Development & Proposal Manager plays a pivotal role across the firm, supporting sustainable revenue growth, enhancing market positioning, and improving the effectiveness of proposals and conversion rates throughout the firms service lines.This position offers a competitive cost to company remuneration package, including Medical, Group Life, and Pension fund benefits, as well as a performance-based bonus linked to KPIs.Minimum RequirementsRelevant qualification in marketing, business, communications, or a similar field (advantageous)58+ years experience in business development, marketing, or proposals, preferably within professional services (Audit & Advisory)Experience working with partners or senior leadership teamsStrong understanding of proposal management and client-facing communicationsFully computer literate in all MS Office Suite Applications (Excel intermediate to advanced)Key Performance AreasProposal & Pipeline Management: Maintain pipeline and proposals with partners and managers and manage the full proposal and tender process.Key Account & Relationship Management: Develop key account plans, coordinate client follow-ups, and support partners in strengthening strategic relationships.Marketing: Oversee website content, newsletters, client communication, social media, and branding.Lead Generation and Events Planning & Management: Identify, qualify, and track leads; plan and execute client events; and evaluate sponsorship opportunities.Market Intelligence & Positioning: Conduct research, advise on differentiators, manage proposal and competitor positioning, and monitor tender portals and bid opportunities.Client Experience and Reputation: Coordinate client feedback and support initiatives that enhance overall client experience.Internal Enablement: Provide training and guidance to partners and teams regarding proposal processes.Metrics & Reporting: Produce dashboards and reports to monitor pipeline value and conversion rates, sales cycles, win rates by service line or bid type, web traffic, social media growth, proposal turnaround time, and other relevant metrics.
https://www.jobplacements.com/Jobs/B/Business-Development--Proposal-Manager-1271641-Job-Search-3-13-2026-10-08-39-AM.asp?sid=gumtree
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Description:Target achievement. Ensure that the current customers are serviced according to predetermined schedules. Update customer information according to company requirements. Sales reports. Territory development through networking and cold calls. Payment collections and credit control.Requirements:Minimum of 2 years sales experience in a relevant industry. Knowledge in the Construction industry is an advantage. Key account management experience will be advantageous. Matric or equivalent. Legal and valid drivers license with no endorsements.Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/C/Customer-Sales-Consultant-CT-1270481-Job-Search-03-10-2026-00-00-00-AM.asp?sid=gumtree
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In this role, you will provide technical support for agricultural automation products, ensuring reliable performance and efficient on-site operations. Your responsibilities will include supporting the installation and commissioning of automation and irrigation systems, and assembling controllers, base stations, and electrical cabinets. You will also troubleshoot controller hardware and software, including PLCs, provide on-site technical support, and assist with product training. To be considered, you should be a qualified Electrician with a Trade Certificate and have 3 years of relevant technical experience. A National Diploma, BTech, or Degree in Engineering, Electrical, Electronic, or Mechatronics will be advantageous. A valid drivers licence and passport are required, as the role involves travel within South Africa and neighbouring countries. Knowledge of ELV electrical systems, VSD and PLC systems, computer hardware, hydraulics or flow dynamics, and AutoCAD or Inventor will be beneficial.
https://www.jobplacements.com/Jobs/A/Automation-Technician-Ref-4170-1271342-Job-Search-03-12-2026-10-35-26-AM.asp?sid=gumtree
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JOB DESCRIPTION Ensuring systems are designed for supportability through contributing the logistic aspects of the system architecture, specifications, ICDs and physical designs.Creating Physical Breakdown Structures (PBSs) and executing Physical Configuration Audits (PCAs) to ensure the integrity of the product data packs.Influencing the equipment design to ensure supportability through providing the logistic components of the system architecture, functional and performance specifications and ICDs, system designs, systems analysis and trade studies.Verifying that prime equipment is supportable through executing Logistics Support Analysis (LSA) in accordance with MIL-STD-1388, including: conducting reliability estimations, executing Failure Modes, Effects & Criticality Analysis (FMECA), identifying preventive & corrective maintenance tasks, analysing maintenance procedures and resources and proposing design, operations or support improvements.Providing operational support (Field Engineering) including, investigating failures and conducting root cause analysis, collaborating on engineering changes to resolve deficiencies and developing work instructions / amended task descriptions.Ensuring logistic work is correctly tailored to the intended operational context by developing support concepts, preparing Logistic Engineering Management Plans (LEMP) and preparing maintenance & support verification plans. JOB REQUIREMENTSQualification:Tech (Eng) (NQF 7) with 6+ years relevant experience in a product development engineering environment; OREng/ B.Sc (Eng) with 4+ years relevant experience in a product development engineering environment; OREng with 3+ years relevant experience in a product development engineering environment Experience:Conducting physical configuration auditsUsing Configuration Management Systems (CMS).Using Computerised Maintenance Management Systems (CMMS)Executing Logistic Support Analysis (LSA), inclusive of: structuring Physical Breakdown Structures (PBSs), conducting reliability estimations, executing Failure Modes, Effects & Criticality Analysis (FMECA), identifying preventive & corrective maintenance tasks, analysing maintenance procedures and resources, drawing conclusions from LSA data, proposing design/operation/support recommendations and creating RAM & LSA information reportsVerification and validation of logistic support packages Knowledge:Recognised domain knowledge of logistic engineering, for high-tech products and large-scale integrated products.Logistic and systems engineering methods, procedures, tools and techniques.Configuration manag
https://www.executiveplacements.com/Jobs/L/Logistics-Engineer-1271324-Job-Search-03-12-2026-10-28-09-AM.asp?sid=gumtree
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Executive Placements
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REQUIREMENTSMatricSimilar experienceOwn reliable transportValid driver licenceExperience on QuickBooks (bonus)RESPONSIBILITIESTransport ordersChecking that units are available at depot before collection & liaising with transporterAll initial rental and sales invoicesRental repair invoices- costings by myself or JasonAttach images of completed deliveries to invoicesAttach transport scans and rental repairs with images to server/QuickBooksAssist with taking pictures of rental/sales stock if yard is unavailableChecking with the yard staff and Jason to see that rental procedures are being followed and quality controlRental quotes- premade quote sheets will be made out , only customer info to be addedAssist with getting pricing for quotes when neededSimple sale/conversion quotes - premade quote sheets/costings will be made out , only customer info to be addedWilling to learn/grow with regards to sales, costings , job cards drawings etcHaving a license would be beneficial , could send them to depot to view containers
https://www.jobplacements.com/Jobs/A/Admin-Assistant-1271549-Job-Search-03-13-2026-04-26-45-AM.asp?sid=gumtree
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This role is ideal for a recent industrial engineering graduate or a related scientific field who wants to build practical QA experience in a manufacturing environment.Key Responsibilities:Inspect and test packaging materials including bottles, pouches, and labels for quality and compliance.Support the QA team in maintaining accurate records of packaging inspections.Assist with verification of packaging accuracy, batch coding, and compliance with product specifications.Help monitor production processes to ensure packaging meets quality standards.Support investigations of non-conforming packaging and assist with corrective actions.Assist in compiling reports and data analysis related to packaging quality.Involvement in process improvements including time studiesBe a part of project commissioning teams to assess the performance of equipment and assisting with SOP creation and trainingCollect and analyse production data to identify trends, bottlenecks, and opportunities for improvementConduct time studies and assist in efficiency improvement projectsSupport engineers with testing, trials, and validation of new processes or productsMinimum Requirements:A BSc or BTech in industrial engineering, quality or related field.Strong attention to detail and observational skills.Good organisational and record-keeping abilities.Ability to work both independently and as part of a team.Basic communication skills and willingness to learn.What The Company Offers:Hands-on experience in a digital ink manufacturing environment.Exposure to quality systems, process compliance, and documentation practices.Mentorship and guidance from experienced QA professionals.Opportunity to build skills for a career in Quality Assurance, Quality Control and Packaging.
https://www.executiveplacements.com/Jobs/Q/Quality-Assurance-Intern-1271286-Job-Search-03-12-2026-10-08-26-AM.asp?sid=gumtree
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Executive Placements
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REQUIREMENTSMatric, 2+ years in Revenue Management (within the STR landscape. Hotel experience will be considered)Experience within the UK market, this is a remote role working from Cape TownAdvanced Excel skills and experience with data visualization tools.Familiarity with dynamic pricing tools (e.g., PriceLabs, Wheelhouse, and/or Key Data) and Property Management Systems (Guesty).A deep understanding of how different booking channels impact net margins.Detail-Oriented: You enjoy zooming in to fix a single propertys performance and zooming out to see the big pictureProactive: You dont wait for an empty calendar to drop prices; you anticipate trends before they happenA Communicator: You can translate complex data into clear, actionable advice for the rest of the teamDUTIESDaily Performance Monitoring: Track and analyse the revenue performance of each individual property on a daily basis. Identify underperforming units and implement immediate tactical adjustments.Forecasting & Modelling: Create detailed revenue forecasts for potential new property acquisitions to support business growth. Manage and update monthly forecasts for the entire existing portfolio.Pricing Strategy: Develop and execute dynamic pricing strategies, managing rates and discounts to maximize RevPAR (Revenue Per Available Room) and occupancy. This is split across a unique portfolio of both short-term and mid-term rentals, in individual homes and multi-unit blocks
https://www.jobplacements.com/Jobs/F/Finance-Property-Short-Term-Rentals-Revenue-Manage-1270565-Job-Search-03-10-2026-00-00-00-AM.asp?sid=gumtree
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Requirements2 - 4 years working experience.Valid drivers license. A+ and N+ or MCSE/MCITP.Clear understanding of office 2010/2013/2016 installation, support and maintenance is required for Windows.Office 365 Setup and configure.Good understanding of Microsoft products.Windows Server 2008/2012/2016/2019 Experience.Exchange Server 2013/2016 (will be an advantage).Google Gsuite experience setup and configure experience (will be an advantage).Understanding of DNS/DHCP.Strong networking knowledge is required.Understanding of WLAN, WAN and LAN environments. Familiar with Ubiquiti products.Helpdesk knowledge and experience dealing with customers and understanding how to deliver clear and effective IT Support Services.Network Cabling, Wireless configuration and management TeamViewer support experience.
https://www.jobplacements.com/Jobs/I/IT-Technician-1270326-Job-Search-03-13-2026-00-00-00-AM.asp?sid=gumtree
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Position: Mid-Snr. Buyer - Homeware/LuxuryGreat Potential GROWTH in Luxury Brands!High-end design, fabrics, textiles, & luxury homeware.Location Bellville - Cape TownSALARY: Market Related - Negotiable (DOE)High-end architectural design, finishing fabrics, textiles, and luxury décor. Specializing in exclusive products for architects, interior designers, and discerning homeowners seeking sophisticated, high-quality fabrics and furnishings.RequirementsNational Senior Certificate; qualification in a relevant field advantageousMinimum of 3 years’ experience in a similar buying or product-related roleComputer literate with solid MS Office proficiencyStrong attention to detail; highly structured and accurateAbility to prioritie, multitask, and meet deadlinesGood communication and interpersonal skills, with the ability to liaise professionally with suppliers, couriers, and internal teamsAble to perform effectively in a fast-paced, high-pressure environmentCapable of working independently and collaboratively within a teamOwn reliable transport and a valid driver’s license requiredMain ResponsibilitiesFull coordination and administration of the buying process for homeware, fabrics, textiles, and luxury décor.Responsible for managing product specifications,Supplier communication, sampling, approvals, and marketing coordination,Ensuring accurate, timely, and efficient product delivery to market in line with brand and commercial objectives.Passionate for creating, engaging with top suppliers , inspiring spaces, in selecting the perfect fabrics, finishes, and decor elements, and transforming visions into reality.APPLY NOW! Lumina PersonnelSubject: Mid-Snr. Buyer/Homeware- Bellville/Cape Town
https://www.jobplacements.com/Jobs/M/Mid-Snr-Buyer-Homeware-Luxury-Bellville-1271618-Job-Search-03-13-2026-05-00-15-AM.asp?sid=gumtree
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Key ResponsibilitiesPerform general maintenance and repairs (plumbing, electrical, carpentry, painting, tiling, etc.)Conduct routine inspections of rooms, public areas, and back-of-house facilitiesAttend to maintenance requests from guests and management promptlyMaintain swimming pool, garden areas, and exterior spaces (if applicable)Ensure all equipment and tools are kept in good working conditionPerform preventative maintenance to reduce breakdowns and disruptionsReport major faults or safety hazards to managementAssist with setup for events or functions where requiredEnsure compliance with health and safety regulations Minimum RequirementsProven experience in general maintenance (hotel/guesthouse experience advantageous)Basic knowledge of plumbing, electrical systems, and general building repairsAbility to troubleshoot and solve problems independentlyPhysically fit and able to perform manual tasksOwn transport (preferred due to location)Ability to work flexible hours when required
https://www.jobplacements.com/Jobs/M/Maintenance-Worker-1271191-Job-Search-03-13-2026-00-00-00-AM.asp?sid=gumtree
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Oversight of the fixed asset registerPosting and maintaining general ledger transactionsBalance sheet reconciliationsHandling VAT submissions and tax compliancePreparing management accounts and reportsProducing detailed Excelâ??based analysesMonitoring and forecasting cash flowCompiling cashbook reconciliationsDelivering data insights and performance analysisSkills & Experience: Advanced ExcelMinimum of 5 years similar experienceBPO & Pastel (Advantageous)Qualification:Matric + National Diploma or Degree orSAIPA/SAICA articles with minimum 3 years of commercial experience Contact SHAKIRAH LAKAY on
https://www.jobplacements.com/Jobs/F/Financial-Accountant-1271484-Job-Search-03-13-2026-04-13-04-AM.asp?sid=gumtree
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RELATIONSHIP & SALES CONSULTANT - SKINCARE BRANDSCAPE TOWN & SURROUNDS (incl. CBD, Cape Winelands & Cape Whale Coast) | W-CAPE - South AfricaSTART: ASAP / 01 April 2026REPORT TO: Sales HODTRADING HOURS & SHIFTS:Monday to Thursday (on the road)Friday (in office - JHB)08:00 - 17:00SALARY & COMPANY BENEFITS:R17,000 BASIC Salary per month (Based on the desired experience in sales)Company Cell phone, Tablet & Communication toolsCompany Petrol Card (for business use only)Medical Aid ContributionProvident FundProduct Allocation (5x products per month)Sales CommissionAnnual incentives - at discretion of companys senior management based on overall performanceTravel / Overnight stay allowance (company expense)21 Days Annual Leave per annumMINIMUM REQUIREMENTS Applicable Diploma in Beauty / Skin Care OR Cosmetology OR SomatologyCIDESCO / ITEC / CIBTAC / SAAHSP / City & Guilds etc.On the road / B2B sales experience within Skin Care (minimum 3+ years) - this is essentialProfessional English command (read, write and speak)Sales driven - this is an active portfolio and the onus is on you to generate the sales and maintain the stockistsBusiness savvy with proficiency and confidence working on sales apps & Computer literate and proficient in Ms Office (Excel, Outlook & Word)Own car with insurance and valid driver license is required as you will be traveling - non. negotiableAbility to travel to CBD, Cape Winelands and Cape Whale CoastAbility to build positive working relationships, both internally and externallySolid understanding of Skin Care and regulatory requirements and restrictions
https://www.jobplacements.com/Jobs/R/Relationship--Sales-Consultant-Skincare-Brands-1271628-Job-Search-03-13-2026-07-00-15-AM.asp?sid=gumtree
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Why This Role MattersYoure not just answering phones or typing documents youre helping create a welcoming, organized and professional environment for everyone who walks through our doors.Youll be the heartbeat of the front office and an important support to our leadership team. If you are:Friendly and approachableHighly organizedGreat at communicationSomeone who enjoys helping otherswed love to hear from you!
https://www.jobplacements.com/Jobs/R/Receptionist-Maternity-Contract-1271521-Job-Search-03-13-2026-04-15-52-AM.asp?sid=gumtree
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You will manage and develop customer accounts while representing the company in the market. Your responsibilities will include prospecting for new business, building and maintaining strong client relationships, executing sales strategies, managing the full sales cycle, and collaborating with internal teams to ensure exceptional customer experiences. You will also conduct market research, attend industry events, and maintain accurate records of sales activities, opportunities, and pipelines. Applicants should have external sales or business development experience, along with the ability to build and maintain strong client relationships. Knowledge of general engineering is advantageous, and experience in the manufacturing industry will be beneficial.
https://www.jobplacements.com/Jobs/J/Junior-Technical-Sales-Consultant-Ref-4171-1271343-Job-Search-03-12-2026-10-35-26-AM.asp?sid=gumtree
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REQUIREMENTSMatric, relevant qualifications advantageousValid drivers license2 3 years proven sales experience in the construction and/or retail industryAlternatively, a salesperson with proven experience in related home finishing industriesExcellent communication skills in English and AfrikaansBe naturally technically minded (know how to measure plans and know their way around a building site)Must also be motivated to go out and look for business opportunities DUTIESMeet and greet customers and deal with their enquiries both face to face and telephonically and via emailUnderstand customer needs and requirements and provide recommendationsCall on clients for new business opportunitiesMeasure plans or go to a building site to ensure correct measurements are obtained for the saleNegotiating sales and closing sales dealsManage and process ordersManage invoicing processAchieve monthly targetsAssist with stock and stock taking when requiredAssist in any area of the company when somebody needs assistance to grow skills within the businessGeneral administration duties requiredSalary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://www.jobplacements.com/Jobs/S/Sales-Rep--Homeware-Sector-Cape-Town-1271574-Job-Search-03-13-2026-04-29-48-AM.asp?sid=gumtree
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SA STEELWORKS – SENIOR OPERATOR (MELTSHOP)AIRPORT INDUSTRIA – CAPE TOWN SA Steelworks has a Senior Operator position available. The successful candidate will provide support to SA Steelworks Meltshop Department by operating various mobile machinery. Applicants will be required to complete a skills test, only candidates with an average of 70% can successfully apply for the vacancy. (SHIFT POSITION) Responsibilities will include but are not limited to: Must be able to do basic mathematical calculations to ensure correct process parametersBlend the scrap mix to ensure that changes are in conformance to melting specifications.Ability to operate excavator in confined spaces.Monitor the charging and melting of steel to determine conformance to melting specificationsOperates forklift, grab and front end loader during routine performance of dutiesRecognizes waste streams and minimizes waste generationRemoves billets from the production areas and ensuring proper quality checks and identificationConducts inspection of assigned equipment and communicates to management any machine malfunctions.Conduct daily inspection of relevant work areas and report possible failures or unsafe working conditions.Effectively operate excavator to achieve set daily targets and to minimize down time.Ability to analyze potential failures and communicate accordingly with possible solutions in a timeous mannerContinuously assess safe working practices and ensure that all incidents are recorded and addressed promptly.Ensure shift handover is conducted thoroughly in the melt shop fifteen minutes before the start of each shift and ensure that all issues are reported clearly.Abiding by the regulations as set out in Occupational Health and Safety Act and Company policies Applicants must have the following qualifying criteria:Matric (Maths Compulsory)Valid Excavator, Grab, FEL and Forklift licenseMinimum of 2 years working experience in a similar environment.Strong knowledge of mobile machinery.Ability to detect machine discrepancies.Ability to work under pressure in a demanding environment.Willingness to work overtime and SHIFTSMust consistently be conscious of and compliant with Health & Safety rules and regulationsGood communication skillsIn good health, physically fit Attributes:Team playerDemonstrate good planning and organizational skillsConcentration & PrecisionAttentive to detailAbility to work independentlyExcellent standards in execution Ple
https://www.jobplacements.com/Jobs/S/Senior-Operator-Meltshop-Mobile-Machinery-1271614-Job-Search-03-13-2026-05-00-15-AM.asp?sid=gumtree
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Role RequirementsQualificationsMatric Certificate with Accountancy as a subject (essential).Associate Accounting Technician qualification advantageous.ExperienceMinimum 3 5 years experience in lease administration, lease reporting, or tenant administration within a property management environment.Experience managing lease data integrity and contract summaries.Experience supporting financial reporting and reconciliation processes related to property portfolios.Experience working with property management systems such as SAP, MDA, or similar platforms.Experience responding to audit queries and supporting audit processes.Technical CompetenciesAdvanced proficiency in Microsoft Excel and Microsoft Word.Working knowledge of property management systems such as SAP, MDA, or similar platforms.Strong numerical ability with the capability to perform financial calculations, reconciliations, and commission calculations.Understanding of lease contracts, house rules, insurance policies, and contract management principles.Ability to manage large volumes of financial and lease-related data with high accuracy.Strong administrative capability with attention to detail.Behavioural CompetenciesStrong analytical and numerical reasoning skills.High attention to detail and commitment to data accuracy.Excellent organisational and time management ability.Ability to prioritise tasks and meet strict reporting deadlines.Strong communication skills with the ability to liaise effectively with internal teams and stakeholders.Ability to work independently while maintaining accountability for deliverables.Professional and disciplined approach to work.Additional RequirementsAbility to manage confidential financial and tenant information with integrity.Strong commitment to maintaining accurate financial and operational records.Should you not receive a response within 10 working days, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/L/Lease-Controller-Cape-Town-1271600-Job-Search-03-13-2026-04-34-24-AM.asp?sid=gumtree
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Job DescriptionPurpose of the jobTo handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. Key Responsibilities· To respond to all complaints received by our customers and representatives, meetingour obligations as a company and our governing regulations.· To adhere to all company protocols and procedures· To adhere to FCA and CBI rules and Non UK regulations.· To carryout full thorough and fair investigations of all complaints received.· Manage own workloads in a smart and effective way.· Highlight any customer experience or TCF issues whilst carrying out investigations witha view to preventing future complaints.· To keep accurate and detailed records of all complaints, following correct company procedure. · To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest FCA regulations. · Escalate training and competency issues to the Complaints Manager and relevant Team Leaders. · To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant. · To carry out any other ad hoc duties consistent with the position that may be required. Knowledge, skills, and experience required· Knowledge and understanding of travel claims/products and or assistance experience(Essential).· An understanding of Personal accident products and industry (Desirable).· Knowledge and understanding of complaint handling and insurance regulation, FCAguidelines (Essential).· An understanding and knowledge of the FOS and FSPO (Desirable)· Excellent verbal and written communication skills (Essential).· Excellent customer service skills (Essential).· Confident in dealing with deadlines and delivering to targets and objectives.· Attention to detail with good time management.· Computer literate.· Adaptable to change and flexibility to deal with any tasks as required and a good teamworker.Person Specification· Self- motivated with the ability to work on their own initiative and to manage thework assigned to them· Providing excellent customer service with a passion
https://www.jobplacements.com/Jobs/C/Customer-Relations-Executive-1271393-Job-Search-3-13-2026-3-43-42-AM.asp?sid=gumtree
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