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Purpose of the RoleTo provide reliable first- and second-line IT support to end users, ensuring the availability, security, and optimal performance of desktop systems, network infrastructure, and IT assets across the organisation.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, mobile devices, and peripherals via in-person, remote, and telephonic channels.Install, configure, and maintain operating systems (Windows 10/11, macOS) and enterprise applications, including Microsoft Office Suite, Adobe, and company-specific software.Troubleshoot hardware and software issues and manage user accounts through Microsoft 365 and Active Directory.Log, track, and resolve IT support requests using ticketing systems (e.g., Freshdesk).Set up and deploy new workstations, ensuring compliance with company IT policies and standards.Perform routine system maintenance, updates, and patch management.Train and support employees on new technologies and IT best practices.Assist with LAN/WAN and CCTV network monitoring, troubleshooting, and upgrades.Support network and endpoint security, including antivirus solutions, endpoint protection, and access controls.Maintain accurate IT asset inventories and document all support activities and resolutions.Minimum RequirementsIT-related qualification or certification (e.g., CompTIA A+, CompTIA Network+).MCSE/MCSA or CCNA certification will be advantageous.Valid drivers license.13 years experience in an IT support or help desk role (corporate or enterprise environment preferred).Technical Skills:Windows 10/11 and macOSMicrosoft Office Suite and Adobe applicationsActive Directory, Microsoft 365, and cloud-based applicationsHardware and software troubleshootingNetwork fundamentals, including TCP/IP, DHCP, DNS, VLANs, switches, routers, Wi-Fi, and structured cablingBasic database management and security knowledge will be advantageousPersonal AttributesStrong problem-solving and critical-thinking skills, with the ability to perform under pressure.Excellent customer service orientation with clear verbal and written communication skills.Experience in data capturing, reporting, and documentation.Well-organised, detail-oriented, proactive, flexible, and reliable.Team player with strong interpersonal skills.Professional telephone etiquette and effective call-screening abilities. https://www.jobplacements.com/Jobs/I/IT-Desktop-Support-Technician-1249907-Job-Search-01-09-2026-04-35-52-AM.asp?sid=gumtree

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Port Elizabeth

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Job Requirements:Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. (Some roles may accept equivalent experience.)35 years of experience in IT sales, account management, or a related client-facing role, preferably in a technology-driven environment.Understanding of IT products, services, and terminology, such as networks, cloud computing, software licensing, cybersecurity, and managed services.Strong verbal and written communication abilities to effectively explain technical concepts to non-technical clients.Proven ability to build trust, manage client relationships, and handle negotiations.An analytical mindset to assess client needs and recommend appropriate technical solutions.Familiarity with project management principles and the ability to work across multiple teams to meet client goals.Experience using customer relationship management (CRM) tools like Salesforce, HubSpot, or Microsoft Dynamics.Ability to identify new business opportunities and contribute to revenue growth.Certifications such as CompTIA A+, Network+, ITIL, or vendor-specific credentials (e.g., Microsoft, Cisco) can be a plus.Job Duties:Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their IT needs are understood and addressed effectively.Technical Consultation: Serve as a trusted advisor on technology solutions, working closely with clients to recommend IT systems and strategies aligned with their business goals.Sales and Account Growth: Identify opportunities to upsell or cross-sell IT services and solutions, contributing to revenue growth within assigned accounts.Project Coordination: Collaborate with internal IT teams to deliver solutions, manage timelines, and ensure the successful implementation of projects.Issue Resolution: Act as the primary point of contact for client concerns or service issues, ensuring timely resolutions and client satisfaction.Reporting and Documentation: Maintain accurate records of client interactions, service agreements, and project progress. Provide regular performance and usage reports as needed.Contract and SLA Management: Oversee contract renewals and ensure compliance with service level agreements (SLAs).Market Awareness: Stay informed about emerging technologies and industry trends to provide strategic guidance and maintain a competitive edge.Salary:R30 000 R35 000 CTC (Based on your experience) How to apply: https://www.executiveplacements.com/Jobs/I/IT-Account-Manager-1196692-Job-Search-06-23-2025-04-33-48-AM.asp?sid=gumtree

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"a comptia" in South Africa

a comptia in South Africa (23 results)

Results for a comptia in "a comptia" in South Africa in South Africa