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IT Desktop Support Technician (Coega) Port Elizabe

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Purpose of the Role:The purpose of this role is to provide reliable and efficient IT support to end-users by delivering first- and second-line technical assistance, maintaining desktop systems and network infrastructure, and ensuring the availability, security, and performance of IT assets. The role supports business operations through timely issue resolution, user account management, system maintenance, asset control, and collaboration with senior IT staff to uphold IT standards and best practices.Â Key Responsibilities:Desktop & End-User Support.Provide first- and second-line technical support for desktops, laptops, printers, mobile devices, and peripherals (in-person, remote, and telephonic support).Install, configure, and maintain operating systems (Windows 10/11, macOS) and standard enterprise applications (e.g., Microsoft Office Suite, Adobe, company-specific software).Troubleshoot and resolve hardware and software issues for all end-users.Manage user accounts, passwords, and permissions within environments such as Microsoft 365 and Active Directory.Respond to and prioritize IT support requests, ensuring timely and efficient resolution using a ticketing system (e.g., Freshdesk).Set up new workstations, including hardware/software configuration, and ensure compliance with IT policies.Perform routine maintenance, updates, and patching on end-user devices and IT infrastructure, including updating software and firmware.Conduct training for employees on new technologies and IT best practices.Network & Infrastructure Support.Assist with monitoring and maintaining the LAN/WAN infrastructure and CCTV networks.Troubleshoot network connectivity issues (Wi-Fi, switches, cabling, VPN, firewalls, network protocols).Support network equipment upgrades, installations, and maintenance, and assist with documenting the network architecture.Assist in maintaining network security, including antivirus, endpoint protection, and access controls.Collaborate with senior IT staff on complex network configuration tasks and troubleshooting escalations.Asset Management & Documentation.Maintain a detailed and accurate inventory of hardware, software, and IT assets (IT asset control and procurement assistance).Document all support interactions and resolutions for future reference and knowledge sharing.Â Minimum Requirements: Personal Attributes:IT-related qualification or certification is essential (e.g., CompTIA A+, CompTIA N+).Certifications such as MCSE/MCSA, CCNA are a distinct advantage.Valid driverâ??s licenseMinimum 1â??3 yearsâ?? experience (3 years preferred) in IT support, help desk, or technical troubleshootin https://www.jobplacements.com/Jobs/I/IT-Desktop-Support-Technician-Coega-Port-Elizabeth-1249839-Job-Search-03-28-2026-00-00-00-AM.asp?sid=gumtree

Job Placements

Despatch

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A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Information Technology / IT SupportBASIC SALARY : Market RelatedSTART DATE : A.S.A.PJob Purpose:To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures that users can work efficiently with minimal disruption and that support requests are handled in a professional and timely manner.REQUIREMENTS: Key Responsibilities:Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.Log, track, and manage support requests through the helpdesk or ticketing system.Diagnose and resolve technical issues remotely and on-site.Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.Install, configure, and maintain computer hardware, software, and peripheral devices.Set up new user accounts, devices, and access rights in accordance with company procedures.Assist users with password resets, account lockouts, and access-related issues.Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.Perform routine maintenance, updates, and software installations.Ensure that all equipment is correctly recorded in the asset register.Provide user training and basic guidance on systems and applications.Maintain accurate documentation of incidents, resolutions, and IT procedures.Assist with workstation setups, office moves, and onboarding of new employees.Monitor recurring issues and report trends to management.Follow IT security, backup, and data protection procedures.Maintain a professional, courteous, and service-oriented relationship with users. Minimum Qualifications:Grade 12 / Matric.Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field.Certifications such as CompTIA A+, N+, Microsoft, or similar will be an advantage. Experience:3 years experience in an IT support, helpdesk, or end user support environment.Experience supporting Windows operating systems and Microsoft Office / Microsoft 365.Experience with printers, desktop support, user account setup, and troubleshooting common end-user issues.Experience with ticketing or helpdesk systems is advantageous. https://www.executiveplacements.com/Jobs/I/IT-Specialist-End-User-Support-1274350-Job-Search-03-30-2026-00-00-00-AM.asp?sid=gumtree

Executive Placements

Mamelodi

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"a comptia" in South Africa

a comptia in South Africa (41 results)

Results for a comptia in "a comptia" in South Africa in South Africa