Senior Account Manager (Public Sector)

In order to be considered the following is required:

• 8–12 years’ experience in enterprise or government account management
• Proven experience managing large, complex client engagements
• Experience operating within regulated or government environments is highly advantageous
• Strong understanding of enterprise IT services and digital operations environments
• Experience working with governance frameworks and multi-stakeholder organisations
• Strong stakeholder satisfaction within SAPS leadership and operational teams
• Consistent adherence to contractual obligations and SLA commitments
• Effective governance reporting and issue resolution
• Clear demonstration of operational value delivered to SAPS
• Stable and trusted long-term client relationship

Responsibilities:

Client Relationship & Strategic Engagement:

• Serve as the primary representative to SAPS across national, provincial and operational leadership levels
• Maintain strong relationships with SAPS stakeholders including program owners, operational managers, governance teams and executive sponsors
• Represent the business in governance forums including Steering Committees, PMO sessions, operational reviews and compliance discussions
• Ensure SAPS priorities and operational realities are effectively communicated within the business

Governance, Compliance & Contract Management:

• Ensure adherence to contractual obligations, SLAs and program commitments
• Maintain compliance with SAPS security, governance and regulatory requirements
• Oversee governance reporting including service performance, operational metrics, risks and remediation plans
• Manage change requests and contractual adjustments where required

Service Delivery Oversight:

• Monitor end-to-end service delivery within the SAPS monitoring and operations environment
• Work closely with x technical and delivery teams to ensure SLA adherence and operational stability
• Participate in operational forums to track incidents, escalations and improvement initiatives
• Support continuous improvement initiatives aligned to SAPS operational goals

Financial & Contractual Performance:

• Monitor account profitability and revenue performance
• Ensure billing and financial processes align with contractual obligations and procurement frameworks
• Track contract milestones, performance metrics, and service credits where applicable

Value Realization & Partnership Growth:

• Translate operational monitoring outcomes into measurable operational value for SAPS
• Identify opportunities for service optimization, auto
  
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