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Technical Manager

11 hours ago9 views
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Role Overview:
The Technical Manager will lead all technical operations within the business, including service delivery, support, engineering, infrastructure management, and project execution.

This is a hands-on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth, structured people management, and a passion for building a world-class service delivery model.

You will collaborate closely with the CEO, prepare solution designs and project proposals, and play a central role in shaping the companys technical standards, operating model, and long-term infrastructure strategy.

Who Were Looking For:
An exceptional technical leader who is:
  • Calm, authoritative, and highly capable in complex environments
  • Strong on discipline, structure, documentation, and processes
  • Confident guiding technical teams and enforcing high standards
  • Able to translate complexity into clear, actionable solutions
  • Passionate about building predictable, reliable, and scalable technical operations
  • Able to balance firmness with empathy, communicate clearly with clients and non-technical audiences, and make sound decisions under pressure

Key Responsibilities:
  • Technical Leadership & Architecture:
    • Define and maintain solution standards, architecture, and change control processes
    • Translate business and client needs into scalable, supportable technical solutions
    • Maintain standardised technology stacks across clients
    • Provide hands-on technical guidance and L1L3 escalation support
    • Lead root cause analysis and implement long-term remediation
    • Develop per-client infrastructure strategies, documenting risks and recommended improvements
  • Service Delivery & Support:
    • Oversee daily operational support, ensuring SLA and response time adherence
    • Lead and develop a team of 6 technical staff
    • Drive high-quality ticket management and documentation discipline (Zoho Desk)
    • Own escalation processes and complex incident handling
    • Ensure that monitoring and alerting platforms operate effectively
  • Project & Change Management:
    • Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions

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Executive Placements
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