Technical Lead (PHP) (CPT Hybrid) (24699)

ENVIRONMENT:

PROVIDE overall architectural guidance ensuring work is performed at optimal levels while offering technical Pre-sales support and oversight of the Conversation Automation stack as the next Technical Lead (PHP) sought by a cutting-edge Tech company in Somerset West. You need to ensure that every Virtual Agent built is effectively integrated into each client’s digital channels and back-office systems while answering any technical questions that customers may have as to how the Virtual Agent would work in their eco-system. You will play a crucial role in shaping delivery solutions and ensuring they meet the highest standards of quality and scalability. The ideal candidate must have a deep understanding of software architecture, design principles, and development best practices. You must possess a Masters/Bachelor’s in Computer Science or similar field with suitable experience as a Software Architect or similar role with strong proficiency in PHP 8+, MySQL 8, JavaScript, HTML & CSS.

DUTIES:

• Technology Stack Oversight: The solution is powered off a Virtual Agent stack. This stack contains a number of technologies used to power a Virtual Agent as a Service offering. You will have the overall accountability for the ecosystem stack (technologies used to extend into client ecosystems, how they work together, etc.).
• Architectural Leadership: Lead the design and architecture of integration efforts, ensuring they enable the Virtual Agent to perform effectively within various client eco-systems.
• Team Leadership: Supervise and mentor a team of Technical Consultants giving technical direction, coaching, and support to ensure project success.
• Technology Evaluation: Research and evaluate emerging technologies, tools, and frameworks to recommend the best solutions for our projects.
• Requirements Analysis: Collaborate with stakeholders to gather and analyse requirements and translate them into technical specifications and architectural designs.
• Coding and Development: Lead by example by actively taking part in coding and development tasks, while promoting best practices and coding standards. This includes the development of microservices where required.
• Technical Problem Solving: When a Virtual Agent does not work, the Lead, working with the Technical Consultant on the account, needs to help identify and rectify the problem (if technical) within agreed SLAs.
• Quality Assurance: Implement and enforce quality control processes, including code reviews and testing, to ensure integration reliability and maintainability.
• Documentation: Create and keep comprehensive technical documentation, including architecture diagrams, design documents, and coding standards.
• Risk Management: Find and m
  
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