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Team Lead â?? Application Implementation and Suppo
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General Details
Description
Minimum Education and Experience Requirements:
- High expertise in Project Management protocols.
- Degree in Business Information Systems or similar.
- Project Management qualification/degree.
- Knowledge in Freight Forwarding Business Applications.
- Knowledge in Transport Management Systems and SQL is a plus.
- Understanding of Finance and related Reporting is a plus.
- Experience in Freight Forwarding, Logistics, or Transport Management is a plus.
- Lead the Solutions Teams in their day-to-day prioritization
- Manage Demand Planning with Project teams
- Lead the Design and Configuration of Business Application and Report Designs.
- Manage the end-to-end Implementation process for specific Applications.
- Conduct Pre and Post Go-live Planning, taking charge of Go/No-Go decisions on Deployments.
- Perform Due Diligence as required.
- Oversee system evolution, bug escalations, and resolutions
- Manage communication methods for Evolution, Bug Fixes, Bug tracking, and Release Notifications to relevant stakeholders.
- Troubleshoot production issues and conduct root cause analysis.
- Ensure continuity of interfaces by monitoring the platform.
- Develop and maintain support documentation.
- Gather business requirements from operations and customers.
- Translate business requirements into technical requirements with regional teams and vendors.
- Perform configuration and tests on various software systems.
- Provide pre, current, and post Go-live support
https://www.executiveplacements.com/Jobs/T/Team-Lead--Application-Implementation-and-Suppo-1248829-Job-Search-01-06-2026-10-32-18-AM.asp?sid=gumtree
Id Subtitle 1346139536
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Executive Placements
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Salary: R30,000 R50,000 per month (depending on experience)Experience Required: 36 yearsWorking Hours: UK working hoursContract: 6-month probation/initial engagement, transitioning to permanent (performance dependent)Location: Remote (Cape Town-based)Role OverviewWere hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base. Youll deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments. This is a client-facing role requiring excellent communication, ownership, and strong technical problem-solving ability.Key ResponsibilitiesProvide remote IT support to clients across a global environmentResolve day-to-day technical issues and handle escalations when requiredSet up and configure IT services and solutionsMonitor network and service performance, ensuring uptime and stabilityManage customer environments using centralised management toolsSupport connectivity, telecoms, and WiFi troubleshooting/configurationDeliver a consistently high level of customer service and engagementProvide clear updates, technical recommendations, and progress reportingMaintain accurate ticket notes, time entries, and documentationSupport internal systems and assist with wider technical tasks as needed.Essential Technical SkillsStrong experience with Windows environments, including:Windows 10/11 supportActive Directory & Group PolicyMicrosoft TeamsMicrosoft 365 configuration, administration, and migration experienceDesktop support across Windows and MacOSExperience deploying critical/security updates during scheduled maintenance windows using centralised automated toolsExperience managing centralised anti-malware platformsStrong networking fundamentals, including wireless networking.Desirable / Advantageous SkillsFirewall and WAN security exposureCloud support exposure (Azure / AWS)Web security filtering toolsEmail security/content filtering tools (e.g., Mimecast)Experience with RMM toolsIndustry certifications such as Microsoft / Cisco CCNA (or similar)Required Soft Skills & AttributesStrong troubleshooting and fault-finding abilityExcellent spoken and written English (must be grammatically strong)https://www.jobplacements.com/Jobs/I/IT-Support-Engineer-1248881-Job-Search-1-7-2026-3-12-58-AM.asp?sid=gumtree
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