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Key ResponsibilitiesProvide first-line software support to end users via email, helpdesk system, and telephoneRespond to and resolve software-related queries efficiently and professionallyCreate, maintain, and publish user support documentationDeliver general software training and conduct skills assessments for end usersSupport Microsoft Office applications and other business-related softwareAssist with boardroom, meeting room, and online meeting technology setup and connectivityEnsure all support activities comply with internal policies, standards, and regulatory requirementsProvide occasional support to users at other business locations when requiredMinimum RequirementsGrade 12 qualification12 years experience in an end-user or software support roleSolid working knowledge of Windows 11Microsoft Office proficiency (Word and Excel intermediate level)Previous experience providing software-based support to end usersGood diagnostic and problem-solving skillsExposure to document management systems advantageousPrevious training or user-support experience beneficial
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