Please note that our Terms & Conditions and Privacy Notice are applicable.
1
Customer Success SpecialistDrive adoption, value and retention across a growing SaaS customer baseRemote | Healthtech SaaS | R23 000 per monthAbout Our ClientOur client is a fast-growing SaaS business operating at the intersection of technology and health and wellbeing. Focused on delivering measurable outcomes for their clients, they combine a structured, process-led approach with the agility of a startup. Their platform is designed to support better decision-making, stronger relationships, and real impact across the healthtech space.The Role: Customer Success SpecialistThis role is responsible for managing and growing a portfolio of SaaS customer accounts, driving product adoption, and ensuring ongoing engagement and measurable value. Youll work across onboarding, support, renewals, and expansion, following structured processes while building strong customer relationships. The goal is to deliver a consistent, high-quality Customer Success experience that supports retention and long-term growth.Key ResponsibilitiesManage an assigned portfolio of customers end-to-end (onboarding to renewal)Drive adoption and engagement through training and proactive supportBuild trusted relationships with customer stakeholders at all levelsConduct regular check-ins, reviews, and QBR-style sessionsExecute clear processes for onboarding, risk management and renewalsIdentify and address churn risks early with action plansTranslate customer feedback into actionable insights for internal teamsMaintain accurate records in HubSpot CRM and related CS toolsWork cross-functionally to resolve issues and improve customer experienceContribute to CS playbooks, documentation and process improvementsAbout You5-7 years combined experience in Customer Success, Account Management, Sales or Customer SupportProven success managing SaaS accounts with demonstrable adoption and retention impactExperience working remotely in a startup or scale-up environmentSkilled in CRM tools, ideally HubSpot, for managing accounts and pipelinesExtremely process-driven, organised and detail-orientedStrong ownership mindset with a focus on outcomesExcellent written and verbal communication skillsCommercially aware, data-literate and solution-orientedAdvantageous: Experience in healthtech, NHS/healthcare, or multi-stakeholder B2B accountsAdvantageous: Experience with CS platforms and support toolsMatric required; further qualifications and SaaS/CS certifications a plus
https://www.jobplacements.com/Jobs/C/Customer-Success-Specialist-1246744-Job-Search-12-12-2025-9-27-33-AM.asp?sid=gumtree
Invalid date
Job Placements