Media Operations Manager

Role Overview

The Media Operations Manager is responsible for ensuring operational excellence, workflow efficiency, and delivery quality across all campaign pods within the UK partner division. Oversee the systems, processes, and people that keep performance marketing running smoothly ensuring campaigns are built, optimised, QAd, and reported on to the highest standard.

This is a senior, cross-functional role that works closely with the Client Partnership Lead, Paid Performance Lead, and managing the Account Manager/Pod Managers to manage capacity, delivery, QA, and reporting across multiple brands and markets.

Key Responsibilities

Operational Management & Workflow

• Oversee the end-to-end operational workflow across all campaign pods (Social + Google).
• Design, document, and continuously improve systems and delivery frameworks that ensure consistent quality and scalability.
• Manage resource allocation, workload balancing, and timelines across teams to maintain efficient delivery.
• Ensure processes are followed and updated for campaign setup, QA, optimisation, and reporting.
• Own and manage Asana (or equivalent) for delivery tracking, dependencies, and progress visibility.
• Collaborate with the Paid Performance Lead and Client Partnership Lead to ensure delivery excellence and commercial efficiency.
• Report to the Division Lead on operational performance, delivery quality, risks, and improvement initiatives.

Performance and QA

• Lead quality assurance across all campaign builds, ad setups, optimisations, and reports.
• Work with the Paid Performance Lead to standardise best practices, naming conventions, and campaign structures.
• Support campaign pacing and budget reconciliation processes across all brands.
• Implement QA frameworks for trafficking, tagging, and conversion tracking accuracy.

Process Improvement and Systems

• Identify operational bottlenecks and design process improvements that drive efficiency and reduce duplication.
• Develop SOPs (Standard Operating Procedures) and ensure consistent application across pods.
• Partner with the UK agency team to align tools, workflows, and reporting standards.
• Support on automation and tool integrations (e.g., Prisma, Datorama, Smartly) to streamline campaign setup and reporting.

Team Leadership and Support

• Collaborate with Pod Managers and Campaign Managers to ensure clear expectations, capacity visibility, and delivery quality.
• Support onboarding and training of new hires to maintain consistent process knowledge.
• Coach junior team members on operational discipline, QA, and delivery excellence.
• Foster a collaborative, hig
  
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