Please note that our Terms & Conditions and Privacy Notice are applicable.
Back to search (Western Cape > Cape Town > Jobs > IT & Tech Jobs > Find Software & Web Developer Jobs> ad 1353256871)
Someone beat you to it!
Unfortunately, another Gumtree user is in the process of purchasing this item. Check back later in case they've changed their mind, or click the button below to browse more Pay Online Securely listings.
L3 Engineer
1 Photo(s)
2 days ago749 views
Ad Saved to My List
View and manage your saved ads in your account.
Share
WhatsApp
Facebook
Messenger
Twitter
Copy URL
Email
Report Ad
Report This Ad
Reason for Reporting
Email Address
(Required)
Message
(Optional)
Report Ad
By clicking "Report" you accept the Gumtree Terms and Conditions.
General Details
Description
Roles and Responsibilities
Reports to: Service Desk Manager
Working hours: Mon-Fri 10h00 - 20h00 (company operates in UK hours)
Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefits
Nature: In office
Location: Cape Town (SA)
Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity solutions. As part of continued growth, the company is expanding its technical operations in Cape Town to support its UK-based customer base.
Job Overview
The L3 Support Engineer is a senior escalation and troubleshooting role within an MSP environment, responsible for resolving complex technical incidents that cannot be resolved by L1 or L2 teams. The role involves deep technical troubleshooting and root cause analysis across servers, end-user hardware, software, Microsoft 365, Azure, Windows Server, virtualised environments (VMware/Hyper-V), networking (LAN/WAN, firewalls, VPNs), backup and security solutions across multiple customer environments. You will implement permanent fixes, recommend infrastructure and process improvements, and help reduce recurring incidents while providing guidance and technical leadership to L1/L2 engineers. The role requires strong experience in hands-on MSP support, customer-facing communication, and maintaining high service standards in a fast-paced, multi-client environment.
Duties (include but not be limited to):
Providing remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st & 2nd Line Engineers
Taking ownership of complex issues to resolution providing technical support via telephone, email, and remote access.
Overseeing remote monitoring escalation tickets
Research and identify solutions to complex software and hardware issues.
Provide in depth understanding of virtualised solutions, Cloud services such as Azure, Microsoft 365, Networking and firewalls.
Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Ensuring customer processes and documentation are kept up to date.
Mentor and provide guidance to other team members
Stay current with emerging technologies and industry best practices to continually improve the IT environments.
Minimum Requirements
A minimum of 5 years' experience in an IT Service environment
High level of technical experience gained in a hands-on-role
Excellent verbal & written English
Robust influencing and interpersonal skills with the ability to communicate at all levels
Ability to prioritise and handle multiple assignments at any given time
Be flexible and able to commit the time required to get the job done in line with
Reports to: Service Desk Manager
Working hours: Mon-Fri 10h00 - 20h00 (company operates in UK hours)
Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefits
Nature: In office
Location: Cape Town (SA)
Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity solutions. As part of continued growth, the company is expanding its technical operations in Cape Town to support its UK-based customer base.
Job Overview
The L3 Support Engineer is a senior escalation and troubleshooting role within an MSP environment, responsible for resolving complex technical incidents that cannot be resolved by L1 or L2 teams. The role involves deep technical troubleshooting and root cause analysis across servers, end-user hardware, software, Microsoft 365, Azure, Windows Server, virtualised environments (VMware/Hyper-V), networking (LAN/WAN, firewalls, VPNs), backup and security solutions across multiple customer environments. You will implement permanent fixes, recommend infrastructure and process improvements, and help reduce recurring incidents while providing guidance and technical leadership to L1/L2 engineers. The role requires strong experience in hands-on MSP support, customer-facing communication, and maintaining high service standards in a fast-paced, multi-client environment.
Duties (include but not be limited to):
Providing remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st & 2nd Line Engineers
Taking ownership of complex issues to resolution providing technical support via telephone, email, and remote access.
Overseeing remote monitoring escalation tickets
Research and identify solutions to complex software and hardware issues.
Provide in depth understanding of virtualised solutions, Cloud services such as Azure, Microsoft 365, Networking and firewalls.
Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Ensuring customer processes and documentation are kept up to date.
Mentor and provide guidance to other team members
Stay current with emerging technologies and industry best practices to continually improve the IT environments.
Minimum Requirements
A minimum of 5 years' experience in an IT Service environment
High level of technical experience gained in a hands-on-role
Excellent verbal & written English
Robust influencing and interpersonal skills with the ability to communicate at all levels
Ability to prioritise and handle multiple assignments at any given time
Be flexible and able to commit the time required to get the job done in line with
https://www.executiveplacements.com/Jobs/L/L3-Engineer-1275678-Job-Search-03-26-2026-10-09-03-AM.asp?sid=gumtree
Id Subtitle 1353256871
View More
Executive Placements
Selling for 1 year
Total Ads5.24K
Active Ads5.24K
Professional Seller
This seller has registered a Gumtree business account which allows them to qualify as a professional seller.To grow your business with Gumtree read more
Seller stats
5.24KTotal Ads
13.24MTotal Views
Contact Executive Placements
Message
(4035)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms & Conditions and Privacy Notice and agree to receive newsletters and promo offers from us.
Related Ads
1
SavedSave
Key Responsibilities Act as a cyber security advisor to clients, providing strategic guidance across governance, risk, compliance, and owning the security programme. Translate technical security issues, risks, and incidents into clear business language for leadership, management, and client stakeholders. Lead or support cyber risk assessments, gap assessments, internal audits, and remediation planning against recognised frameworks and standards. Maintain and improve security governance documentation, including policies, procedures, risk registers, and compliance-related records. Support clients with ISO 27001, privacy, and broader regulatory compliance activities, including audit preparation and ongoing control improvement. Coordinate incident response activities from a consulting perspective, guiding communication, escalation, stakeholder alignment, and post-incident review. Prepare and present client-facing reports, dashboards, and cyber maturity assessments with clear, actionable recommendations. Work closely with internal consulting, infrastructure, and SOC teams to guide security best practice and help drive successful project outcomes. Skills & Experience Mandatory Experience 2+ years of experience in cybersecurity, information security, GRC, compliance, or related advisory roles, or Experience working with clients in a consulting, advisory, or customer-facing capacity. Experience supporting ISMS implementation, risk management, internal audits, or compliance programmes. Experience producing professional reports, presenting to stakeholders, and translating technical issues into business impact. Ability to interpret security findings and express them clearly in business terms. Sound judgement and a practical, risk-based approach to problem-solving. Foundational understanding of cloud security, infrastructure, endpoint security, Microsoft 365 security concepts, and managed security services. Ability to work independently while also collaborating effectively with Infrastructure, SOC, and consulting teams. Desirable Experience Experience in managed security services, vCISO engagements, or compliance-driven consulting. Familiarity with GRC platforms, awareness platforms, Microsoft 365 security and compliance features, and SIEM/EDR concepts. Exposure to regulated environments and external certification or assurance audits. Experience supporting phishing awareness, policy uplift, and security culture initiatives. Personal Attributes Professional an
https://www.jobplacements.com/Jobs/C/Cyber-Security-Consultant-1276157-Job-Search-03-27-2026-10-27-55-AM.asp?sid=gumtree
Invalid date
Job Placements
View More
Back To SearchGumtree Safety Tips
1.Meet in a public space to see the item and exchange money.
2.Never send your item before receiving the money.
3.Never send or wire money to sellers or buyers.
