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IT Infrastructure Manager (CPT)
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General Details
Description
Responsibilities:
Infrastructure Strategy & Planning
Hybrid Environment Management
Network & Connectivity Oversight
Landscape Documentation
Desktop Computers
Security and Compliance
Monitoring, Maintenance and Lifecycle Management
Incident and Change Management
Infrastructure Strategy & Planning
- Develop and maintain the companys infrastructure roadmap aligned with business goals.
- Lead infrastructure projects including upgrades, migrations, and capacity planning.
- Evaluate and recommend new technologies and solutions to improve efficiency and resilience.
Hybrid Environment Management
- Oversee the management of Windows and Linux servers, Microsoft Azure, and on-premises data centres.
- Ensure seamless integration between cloud and on-prem environments.
- Manage virtualization platforms, storage systems, and backup solutions.
Network & Connectivity Oversight
- Manage core network infrastructure including HP/Aruba switches, firewalls, and WAN/LAN connectivity.
- Ensure network performance, security, and redundancy across the company locations.
- Collaborate with the Firewall Engineer and Security teams on perimeter and internal network controls.
Landscape Documentation
- Maintain comprehensive infrastructure landscape documentation, including topology diagrams, system dependencies, and configuration records.
- Ensure documentation is up-to-date and accessible for audits, troubleshooting, and planning.
- Align documentation with CMDB standards and change management processes.
Desktop Computers
- Oversee procurement of desktop computers, monitors and peripherals.
- Manage the lifecycle of desktop hardware including deployment, maintenance, upgrades, and decommissioning.
- Maintain an accurate inventory of desktop assets, including tracking usage and replenishment.
- Coordinate with vendors and suppliers for warranty claims, replacements, and service agreements.
- Implement standards and policies for desktop configurations and user access.
- Monitor performance and usage trends to inform future procurement and support strategies.
Security and Compliance
- Ensure infrastructure compliance with the companys security policies and regulatory requirements (POPIA, GDPR, FSCA, Joint Security Standard).
- Support patching, firmware updates, and vulnerability remediation.
- Collaborate with the Information Security Manager on risk mitigation and audit readiness.
Monitoring, Maintenance and Lifecycle Management
- Oversee infrastructure monitoring, alerting, and performance tuning.
- Plan and execute hardware replacements, firmware updates, and preventative maintenance.
- Maintain accurate asset records in the Configuration Management Database (CMDB).
Incident and Change Management
- Manage infrastructure-related in
https://www.jobplacements.com/Jobs/I/IT-Infrastructure-Manager-CPT-1254641-Job-Search-01-22-2026-04-10-00-AM.asp?sid=gumtree
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Role Overview:The Technical Manager will lead all technical operations within the business, including service delivery, support, engineering, infrastructure management, and project execution.This is a hands-on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth, structured people management, and a passion for building a world-class service delivery model.You will collaborate closely with the CEO, prepare solution designs and project proposals, and play a central role in shaping the companys technical standards, operating model, and long-term infrastructure strategy.Who Were Looking For:An exceptional technical leader who is:Calm, authoritative, and highly capable in complex environmentsStrong on discipline, structure, documentation, and processesConfident guiding technical teams and enforcing high standardsAble to translate complexity into clear, actionable solutionsPassionate about building predictable, reliable, and scalable technical operationsAble to balance firmness with empathy, communicate clearly with clients and non-technical audiences, and make sound decisions under pressure Key Responsibilities: Technical Leadership & Architecture:Define and maintain solution standards, architecture, and change control processesTranslate business and client needs into scalable, supportable technical solutionsMaintain standardised technology stacks across clientsProvide hands-on technical guidance and L1L3 escalation supportLead root cause analysis and implement long-term remediationDevelop per-client infrastructure strategies, documenting risks and recommended improvements Service Delivery & Support:Oversee daily operational support, ensuring SLA and response time adherenceLead and develop a team of 6 technical staffDrive high-quality ticket management and documentation discipline (Zoho Desk)Own escalation processes and complex incident handlingEnsure that monitoring and alerting platforms operate effectively Project & Change Management:Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions
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