Please note that our Terms & Conditions and Privacy Notice are applicable.
Back to search (Western Cape > Cape Town > Jobs > IT & Tech Jobs > Find Software & Web Developer Jobs> ad 1353092870)
Someone beat you to it!
Unfortunately, another Gumtree user is in the process of purchasing this item. Check back later in case they've changed their mind, or click the button below to browse more Pay Online Securely listings.
IT Business Support Specialist
1 Photo(s)
3 days ago363 views
Ad Saved to My List
View and manage your saved ads in your account.
Share
WhatsApp
Facebook
Messenger
Twitter
Copy URL
Email
Report Ad
Report This Ad
Reason for Reporting
Email Address
(Required)
Message
(Optional)
Report Ad
By clicking "Report" you accept the Gumtree Terms and Conditions.
General Details
Description
The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests.
The specialist will be responsible for handling escalated technical issues that require strong expertise in networking and routing, applying their knowledge to resolve problems efficiently and effectively. With a minimum of 3 years experience in a networking environment, the Business Support Specialist is expected to demonstrate advanced technical proficiency, excellent problem-solving skills, and the ability to work collaboratively with both customers and internal teams.
Key Responsibility Areas:
The specialist will be responsible for handling escalated technical issues that require strong expertise in networking and routing, applying their knowledge to resolve problems efficiently and effectively. With a minimum of 3 years experience in a networking environment, the Business Support Specialist is expected to demonstrate advanced technical proficiency, excellent problem-solving skills, and the ability to work collaboratively with both customers and internal teams.
Key Responsibility Areas:
- Provide advanced troubleshooting and resolution for complex technical issues.
- Support advanced customer setups, including networking and routing configurations.
- Strive for first time resolution of support tickets to improve customer experience and reduce repeat escalations.
- Act as an escalation point for frontline support teams, offering guidance and expertise.
- Collaborate with internal teams to identify, escalate, and resolve systemic issues.
- Document troubleshooting steps, solutions, and best practices for internal knowledge sharing.
- Contribute to process improvements that enhance support efficiency and service delivery.
- Fault Diagnosis and Troubleshooting.
- Remote support via Any Desk to customers.
- Ticket Management and Escalation.
- Customer Interaction and Communication.
- Call Handling and Triage.
- Timely Client Feedback.
- Communicate directly with VIP clients via WhatsApp, providing timely updates, personalized support, and proactive notifications for known issues.
- Identify recurring issues and l
https://www.executiveplacements.com/Jobs/I/IT-Business-Support-Specialist-1250815-Job-Search-03-24-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1353092870
View More
Executive Placements
Selling for 1 year
Total Ads5.33K
Active Ads5.33K
Professional Seller
This seller has registered a Gumtree business account which allows them to qualify as a professional seller.To grow your business with Gumtree read more
Seller stats
5.33KTotal Ads
13.23MTotal Views
Contact Executive Placements
Message
(4016)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms & Conditions and Privacy Notice and agree to receive newsletters and promo offers from us.
Related Ads
1
ENVIRONMENT:MONITOR, maintain, and support the network, compute infrastructure, and critical systems as the next NOC Engineer/Systems Admin wanted by a provider of cutting-edge Digital Solutions. The role ensures high availability, optimal performance, and rapid resolution of incidents to minimise business disruption. Applicants must possess a Degree/Diploma in IT/Computer Science or related field with 5-7 years’ experience in a NOC, IT operations, or network support role including proficiency with Jira, TCP/IP, DNS, DHCP, Zabbix, SolarWinds, Nagios, PRTG, Site24x7, Active Director, Windows Server (2016, 2019, 2022), Microsoft 365, Intune, Azure & Linux. DUTIES:Monitor network devices, servers, applications, and compute infrastructure using tools such as Site24x7, Zabbix, and SolarWinds.Respond to alerts, troubleshoot issues, and escalate as per SLA and escalation procedures.Document all incidents, service requests, and troubleshooting steps in Jira Service Desk.Perform routine maintenance checks to ensure system health, security compliance, and performance.Conduct root cause analysis and implement corrective and preventative actions.Manage operating system and third-party application patching across data centers and client devices.Ensure backup jobs run successfully and adhere to company policies.Install, configure, and maintain network and system components including routers, switches, firewalls, and related software.Manage ticket queues with timely updates and resolutions.Collaborate with Tier 2, Tier 3, and external teams to resolve complex issues.Support Change Management activities such as maintenance, upgrades, and improvements.Monitor for vulnerabilities, suspicious activity, and overall network health.Provide phone, email, and ticket-based support to employees within SLA targets.Participate in an on-call rotation for after-hours incident response. REQUIREMENTS:Qualifications –Degree or Diploma in Information Technology, Computer Science, or a related field. Experience/Skills –5 -7 Years’ experience in a NOC, IT operations, or network support role.Experience with Jira Service Desk or similar tools.Strong understanding of networking protocols, including TCP/IP, DNS, DHCP.Knowledge of IP subnetting and addressing.Experience with monitoring tools such as Zabbix, SolarWinds, Nagios, PRTG, and Site24x7.Experience with Active Directory administration.Understanding of firewalls, VPNs, and routing fundamentals.Knowledge of Windows Server (2016, 2019, 2022).Linux experience.Microsoft 365 and Intune administration experience.Azure administration skills.Virtualisation experience with VMware and/or H
https://www.jobplacements.com/Jobs/N/NOC-EngineerSystems-Admin-Remote2pm--10-pm-1275396-Job-Search-03-25-2026-13-00-19-PM.asp?sid=gumtree
Invalid date
Job Placements
View More
Back To SearchGumtree Safety Tips
1.Meet in a public space to see the item and exchange money.
2.Never send your item before receiving the money.
3.Never send or wire money to sellers or buyers.
