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ISP 2nd Line Network Engineer
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14 hours ago185 views
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General Details
Description
Qualifications, Experience and Skills Required:
- Matric \ Grade 12 (Compulsory)
- MTCNA
- CCNA
- N+ qualification and 3+ years experience
- Valid drivers license and own vehicle
- Basic Linux command line skills
- Good practical networking skills: IPv4 understanding, TCP/IP, MTU, Network trouble shooting (LAN WAN FW), VLAN understanding, SD-WAN
- Equipment knowledge (know your way around), Cisco/Meraki, Mikrotik
- Wireless troubleshooting
- Email troubleshooting (Client and server side)
- Understanding of DNS including on types of records and troubleshooting.
- Understanding of VoIP
- Ability to organize and prioritize work in an effective manner.
- Ability to work under pressure to meet strict deadlines.
- Performance-driven and attention to detail. Must be a peoples person and team player.
- Must be reliable and accept responsibility for the tasks assigned to them.
- Logging of Incidents and Service Requests, ensuring end to end management and ownership of tickets.
- Handling 2nd line support requests.
- Identify and escalate requests requiring urgent attention to resolve as quickly as possible.
- Ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
- Liaise with various 3rd parties, internally and externally, toward achieving resolution within SLA.
- Adherence to call lifecycle processes and procedures.
- Maintain adequate knowledge of supported systems to provide high-level support.
- Maintains and consistently demonstrates a general knowledge of service desk guidelines, processes and procedures
- Assist with internal adhoc IT support queries.
- Liaising with the project management team, 3rd line engineers and network engineers on a regular basis.
- Will be part of an after-hours standby rotation cycle.
https://www.executiveplacements.com/Jobs/I/ISP-2nd-Line-Network-Engineer-1182860-Job-Search-04-21-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1355491836
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Executive Placements
Selling for 1 year
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