ICT Manager (CPT/JHB Onsite)

ENVIRONMENT:

OVERSEE the maintenance of the internal IT infrastructure, across all regions in South Africa and Namibia of a dynamic provider of innovative Software & Systems Solutions as its next ICT Manager. You will lead and manage ICT projects, acting as a point of escalation for all critical ICT issues, consulting with external service providers and vendors offering software, infrastructure, hardware and security solutions. You will be responsible for identifying and introducing new technology solutions while also functioning as the main escalation point for queries concerning the function of current production systems. Finally, the ICT Manager is required to oversee and monitor internal ICT tickets and ensure adherence to SLA. The successful incumbent will require an Advanced Degree/Diploma in IT/CS, or Information Systems, CompTIA A+, N+ and a Management related Diploma/Degree & ITIL Certifications or equivalent service methodology with 7 years+ (2-5 years IT Management experience within an in-house Helpdesk environment).

DUTIES:

Team Leadership and People Management (15%) –

• Foster a culture of performance among direct reports through effective management practices including recruitment, performance management, discipline, and development.
• Ensure ongoing staff training and information sharing.
• Ensure presence of appropriate accountability regarding responsibilities of the Systems Support Technicians and Systems Administrator.
• Encourage a sense of responsibility and innovation among team members by delegating and empowering effectively.
• Adhere to internal processes while effectively managing workloads and changes.

Operations and ITC Infrastructure Management (20%) –

• Lead, manage and foster execution on routine and strategic ICT assignments and projects.
• Control, manage and delegate ICT maintenance and support queries to ICT team members.
• Effectively assess IT infrastructure across all branches, ensure ongoing improvement and maintenance of existing groundwork.
• Manage and control routine server maintenance ensuring adherence to server maintenance plan and checklist.
• Ensure ICT team remains conversant of modern security protocols.
• Implement and monitor security protocols to protect data and IT systems from cyber threats, including unauthorized access, data breaches, and malware.
• Contribute to strategies to foster Cyber Security amongst internal stakeholders.
• Continually assess the compatibility, vulnerabilities, speed of ICT infrastructure, substantiating and motivating for upgrades where necessary.
• Guarantee optimal network performance and uptime.
• Monitor and maintain network connectivity based on organisational needs.
• Manage vendor relationships and service agreements effectively.
• Develop sandboxes as an ICT training too
  
  https://www.executiveplacements.com/Jobs/I/ICT-Manager-CPTJHB-Onsite-1239660-Job-Search-11-15-2025-02-00-15-AM.asp?sid=gumtree