Please note that our Terms & Conditions and Privacy Notice are applicable.
1
Key ResponsibilitiesFirst-Line SupportMonitor and respond to incoming helpdesk ticketsResolve common IT issues including:- Password resets and account lockouts- Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues)- Basic workstation troubleshooting- Printer and peripheral support- Software installation and configurationMicrosoft 365 SupportAssist with basic Microsoft 365 administrative tasks:User creation and license assignmentMFA setup and resetsBasic mailbox and Teams troubleshootingEscalate complex tenant or security issues appropriatelyTicket Handling & EscalationAccurately log, categorise, and prioritise ticketsEscalate unresolved or complex issues to SLA Account ManagersFollow internal escalation and communication processesClient InteractionCommunicate clearly and professionally with end usersProvide timely updates on ticket progressMaintain a friendly, service-oriented approachLearning & DevelopmentBuild technical skills through exposure to real-world MSP environmentsFollow troubleshooting guides and internal documentationParticipate in internal training and mentoringRequired Skills & ExperienceEssentialIT qualification or diplomaValid driving licenceMust reside in Cape Town or surrounding areas.Professionalism: Well-presented, confident, and able to engage effectively with clients.12 years experience in an IT support or helpdesk roleBasic understanding of Windows operating systems, Microsoft 365 applications and general IT troubleshooting conceptsStrong communication and customer-service skillsWillingness to learn and take guidanceDesirableEntry-level Microsoft certification (MS-900 or similar)Prior experience in an MSP or service desk environmentRole CharacteristicsOffice basedEntry-level / junior positionTicket-queue focused (no assigned clients)Strong emphasis on learning and growthNo Linux support requiredNo server administration responsibilities
https://www.jobplacements.com/Jobs/J/Junior-IT-Helpdesk-Agent-1250562-Job-Search-01-12-2026-10-12-07-AM.asp?sid=gumtree
Invalid date
Job Placements
1