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Company and Job Description: Managed IT Services Provider Gain exposure to support, cloud, networking, and cybersecurity.Security-first approach Develop strong troubleshooting and best-practice IT skills.SME client base Work across diverse industries and environments.Growth-focused environment Build a solid foundation for career progression in IT.Key Responsibilities: Serve as the first point of contact for IT support (phone, email, tickets).Provide guidance on IT policies and best practices.Deliver professional, customer-focused support.Troubleshoot hardware, software, and network issues.Escalate complex issues when necessary.Set up and configure user devices and peripherals.Perform routine system maintenance and updates.Support Microsoft 365, Windows, and basic networking (security-first).Accurately log and track tickets and resolutions.Ensure compliance with data security standards (POPIA & GDPR).Job Experience and Skills Required:Experience in a 1st Line IT Support role.Strong knowledge of Windows, Microsoft 365, and Active Directory.Familiar with ticketing systems and remote support tools.Solid troubleshooting and problem-solving skills.Strong verbal and written communication.Able to work independently and in a team.Customer-focused and proactive.Committed to continuous learning.Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi).Apply now!
https://www.jobplacements.com/Jobs/F/First-Line-IT-Technician-1266560-Job-Search-02-26-2026-10-15-17-AM.asp?sid=gumtree
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