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Data & Dialler Analyst
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General Details
Description
Key Duties & Responsibilities
Experience and Qualifications
- Dialler Management
- Administer, monitor, and optimize outbound dialler campaigns to ensure maximum efficiency and contact rates.
- Manage campaign strategies, filters, and pacing to align with operational goals.
- Monitor performance intraday and make real-time adjustments to reduce downtime and improve outcomes.
- Maintain dialler compliance with Ofcom, GDPR, MCA/Opta and industry regulations.
- Extract, manipulate, and analyze operational data using SQL and other reporting tools.
- Produce accurate and timely MI reports and dashboards for senior stakeholders.
- Identify performance trends and provide actionable insights to improve contact strategy and agent efficiency.
- Maintain data quality standards and ensure robust audit trails.
- Collaboration & Stakeholder Support
- Partner with Operations to deliver campaign insight and performance reviews.
- Support Compliance and Risk teams with evidence and data for audits.
- Liaise with IT and third-party vendors to ensure dialler stability and resolve issues quickly.
- Continuous Improvement
- Identify and implement process improvements to enhance campaign efficiency and reporting accuracy.
- Support automation and innovation in dialler and reporting processes.
- Contribute to wider workforce optimization initiatives.
Experience and Qualifications
- Proven experience in dialler management and outbound campaign optimization.
- Strong SQL and data manipulation skills.
- Experience creating and maintaining MI/BI reports and dashboards.
- Knowledge of dialler compliance frameworks, NL MCA/Opta, UK Ofcom, EU GDPR, UK ICO.
- Strong analytical and problem-solving ability with attention to detail.
- Previous experience in a contact centre, financial services, or regulated environment.
- Familiarity with predictive/progressive dialler systems.
- Exposure to workforce planning or operational analytics.
Job Type: Full-time
Work Location: In person
https://www.executiveplacements.com/Jobs/D/Data--Dialler-Analyst-1242961-Job-Search-11-27-2025-10-15-51-AM.asp?sid=gumtree
Id Subtitle 1343209458
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Executive Placements
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