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Data & Dialler Analyst

8 days ago29 views
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Duties & Responsibilities
  • Dialler Management
  • Administer, monitor, and optimize outbound dialler campaigns to ensure maximum efficiency and contact rates.
  • Manage campaign strategies, filters, and pacing to align with operational goals.
  • Monitor performance intraday and make real-time adjustments to reduce downtime and improve outcomes.
  • Maintain dialler compliance with Ofcom, GDPR, MCA/Opta and industry regulations.
Data Analysis & Reporting
  • Extract, manipulate, and analyze operational data using SQL and other reporting tools.
  • Produce accurate and timely MI reports and dashboards for senior stakeholders.
  • Identify performance trends and provide actionable insights to improve contact strategy and agent efficiency.
  • Maintain data quality standards and ensure robust audit trails.
  • Collaboration & Stakeholder Support
  • Partner with Operations to deliver campaign insight and performance reviews.
  • Support Compliance and Risk teams with evidence and data for audits.
  • Liaise with IT and third-party vendors to ensure dialler stability and resolve issues quickly.
  • Continuous Improvement
  • Identify and implement process improvements to enhance campaign efficiency and reporting accuracy.
  • Support automation and innovation in dialler and reporting processes.
  • Contribute to wider workforce optimization initiatives.
This list is not exhaustive, and you will be expected to undertake any other duties that are assigned in-line with the level of the role.
Experience and Qualifications
  • Proven experience in dialler management and outbound campaign optimization.
  • Strong SQL and data manipulation skills.
  • Experience creating and maintaining MI/BI reports and dashboards.
  • Knowledge of dialler compliance frameworks, NL MCA/Opta, UK Ofcom, EU GDPR, UK ICO.
  • Strong analytical and problem-solving ability with attention to detail.
Useful Experience:
  • Previous experience in a contact centre, financial services, or regulated environment.
  • Familiarity with predictive/progressive dialler systems.
  • Exposure to workforce planning or operational analytics.
Job Type: Full-time
Work Location: In person

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Executive Placements
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