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Connectivity Business Development Sales Manager
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11 days ago27 views
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General Details
Description
We are looking for an experienced and results-driven Connectivity Business Development Sales Manager to lead our sales team in promoting and selling internet and network connectivity solutions, including fibre, wireless, LTE, and enterprise connectivity services. The ideal candidate will be responsible for developing and implementing sales strategies, managing a high-performance sales team, and achieving revenue and customer acquisition targets in a highly competitive market.
Key Responsibilities:
- Develop and execute a sales strategy focused on growing connectivity product sales across multiple customer segments.
- Lead, mentor, and manage a team of sales representatives and account executives.
- Build and maintain strong relationships with new and existing customers, identifying needs and presenting tailored connectivity solutions.
- Identify and pursue new business opportunities through networking, cold calling, and market research.
- Set and track sales targets, KPIs, and team performance metrics.
- Collaborate with technical and product teams to ensure alignment between customer needs and service capabilities.
- Stay up to date on the latest trends, products, and technologies in the connectivity space.
- Manage the sales pipeline and reporting using CRM tools, ensuring accurate forecasting and activity tracking.
- Conduct regular training and development sessions to upskill the sales team.
- Implement and enforce compliance with sales policies, processes, and ethical standards.
- Participate in high-value contract negotiations and client presentations.
Requirements:
- Minimum 5 years of experience in telecom or connectivity sales, with at least 2 years in a sales management role.
- Proven track record of meeting and exceeding sales targets in the connectivity space (e.g., Business fibre, wireless, VoIP, MPLS, SD-WAN, etc.).
- Strong leadership, team management, and coaching skills.
- Excellent communication, presentation, and negotiation skills.
- Proficiency in CRM systems.
- In-depth understanding of internet and connectivity technologies and market dynamics.
- Experience selling to both B2B
- Technical knowledge of networking infrastructure and internet protocols.
- Familiarity with South African telecom and ISP landscape
Key Competencies:
- Strategic sales planning
- Customer relationship management
- Market and competitor analysis
- Commercial acumen
- Team leadership and performance management
https://www.executiveplacements.com/Jobs/C/Connectivity-Business-Development-Sales-Manager-1241659-Job-Search-11-24-2025-02-00-27-AM.asp?sid=gumtree
Id Subtitle 1342858346
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Executive Placements
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support requests,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1243605-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree
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