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ENVIRONMENT:A leading Cloud Solutions company is on the hunt for a dynamic CCaaS Executive to Develop and maintain a deep understanding of the group’s business, products and services, value proposition and market positioning, with specific expertise in the CCaaS and broader CX technology landscape. DUTIES:Revenue acquisition and retention: Develop and maintain a deep understanding of the group’s business, products and services, value proposition and market positioning, with specific expertise in the CCaaS and broader CX technology landscape.Understand the regional market to ensure strategic and tactical insight into the competitive and opportunity landscape.Develop and execute a revenue strategy for the CCaaS portfolio in collaboration with the CCaaS Specialist Team and National Head of Sales.Develop tactical revenue plans with the regional team and drive the implementation and achievement of these plans through to the accomplishment of individual and regional targets.Contribute to the UCaaS revenue strategy and executionLeadership of the national CCaaS Specialisation and Regional Revenue Team to retain and grow revenue and achieve targets as agreed upon from time to time.Supporting the successful resolution of escalated matters relating to revenue acquisition and retention.Ensuring the achievement of CCaaS and Western Cape regional revenue targets.Ensure reporting in the area of responsibility is timely, accurate and provides the required insights.Reviewing and facilitating the approval of commission reports prior to payment.Managing the revenue retention responsibility between the Business Development team and Customer Experience teams. Leadership & Development: Participating as a member of the National Revenue Leadership Team and the Regional Leadership Team to ensure the company’s objectives are furthered.Developing and maintaining key relationships with: ? Customers and potential new customers to support the acquisition and retention of businessCross-functional relationships, ensuring efficient and effective interdepartmental relationships and delivery.Lead by example with confidence, passion and determination.Inspire, lead and manage the team (Regional & CCaaS Specialist Team): ? Participate in departmental planning and execution.Responsible for the day-to-day management of the revenue team ensuring service levels are met, e.g.: Recruitment, orientation and allocation of resources, Managing of performance levels including disciplinary and remedial management if required, Administration (contracts, leave, expense claims etc.)Career management of the team including Formal performance reviews, Personal training and development plans, Career REQUIREMENTS:Re
https://www.jobplacements.com/Jobs/C/Contact-Centre-Executive-1254587-Job-Search-01-22-2026-02-00-19-AM.asp?sid=gumtree
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