Business Analyst (CPT Onsite)

ENVIRONMENT:

A rapidly growing UK-based Next-gen Telco/VoIP Provider seeks a highly analytical and commercially minded Business Analyst to join its growing team in the Telecommunications industry. This is a fully office-based role (5 days per week). The ideal candidate thrives in an in-person, collaborative environment where you will proactively identify inefficiencies, surface insights, and drive impactful improvements across systems, processes, and customer journeys. You will play a critical role in helping scale efficiently while maintaining operational discipline, product quality, and customer experience excellence. Applicants will need at least 3 years’ experience in a similar role including process mapping, workflow design, and operational improvement.

DUTIES:

• Work closely with cross-functional teams to understand operational and customer pain points across onboarding, billing, provisioning, migrations, and support.
• Proactively identify inefficiencies in business processes and internal systems, and recommend structured, high-impact improvements.
• Map current-state workflows and design optimised future-state processes.
• Translate complex business problems into clear, structured requirements and user stories.
• Write detailed acceptance criteria and documentation to reduce ambiguity and rework.
• Work closely with Engineering and QA to ensure requirements are clearly understood and delivered to a high standard.
• Support sprint planning, backlog refinement, and delivery governance within Agile teams.
• Analyse data and business performance metrics to support prioritisation and decision-making.
• Ensure work meets Definition of Ready before development begins.
• Contribute to improving internal documentation standards, governance processes, and operational discipline.
• Drive initiatives that positively impact growth, reduce churn, and improve cashflow efficiency.

REQUIREMENTS:

• Minimum of 3 years’ experience as a Business Analyst or similar analytical role.
• Strong experience in process mapping, workflow design, and operational improvement.
• Proven ability to translate business needs into clear, structured documentation and requirements.
• Experience working within Agile development environments.
• Comfortable working full-time in an office-based setting.

ATTRIBUTES:

• Strong analytical, logical, and structured thinking skills.
• Excellent written and verbal communication skills in English.
• Confident working with both technical and non-technical stakeholders.
• Strong stakeholder management and problem-solving abilities.
• Ability to work effectively in a fast-paced, scaling business environment.