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Minimum Experience Requirements:Able to work independently as well as to participate effectively in a team environment.Experience in Freight Forwarding, Logistics and Transport Management applicationsQuick learner and fast thinker with the strong ability to respond and solve problem in an efficient manner.Experience with one-on-one and group training both in-person and via web conference delivery.Proven ability to work independently in a fast-paced environment while managing multiple subjects.Must be willing and prepared to Travel.Must have a valid Passport.Responsibilities:Participate in programs and assessments to improve the IMS system in the workplaceResponsible for Level 2 & Level 3 SupportValidate Level 1 Support Resolutions.Troubleshoot production issues.Conduct root cause analysis.Ensure continuity of interfaces by consistently monitoring the platform.Liaise with vendors and regional IT to resolve issues.Manage Continuous Improvement ProjectsProvide Training to End Users
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