Client Relations Liaison

Job functions

• Building and maintaining relationships with clients/customers
• Conducting business reviews to ensure clients are satisfied with their products and services
• Alerting the sales team to opportunities for further sales within key clients
• Informing customers of new product offerings
• Attending meetings with clients to build relationships with existing accounts
• Achieving client relationship targets and KPI’s as set by the Head of Sales
• Working closely with Sales Managers and Sales Representatives
• Escalating and resolving areas of concern as raised by clients
• Carrying out client satisfaction surveys and reviews
• Monitoring company performance against service level agreements and flagging potential issues
• Ensuring relevant managers are aware of changes within clients
• Passing leads to the sales team and following up on progress
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Base retention – attending to client needs
• Adhere to weekly appointment targets and sales GP targets