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Customer Experience Expert (Must know/love cycling/bicycles!)Join a specialist cycling insurance solutions team supporting Australian clientsStellenbosch | R20,000 to R30,000 basic + commissionAbout Our ClientThis specialist insurance solutions company focuses on serving the cycling community with dedicated customer support and smooth policy administration. Operating from Stellenbosch while engaging with Australian clients, the business offers an energetic and growth-oriented environment. The company values professionalism, responsiveness, and exceptional customer care, with opportunities for team members to learn, develop, and gain international exposure.The Role: Customer Experience ExpertThis role exists to provide efficient, accurate, and friendly support to customers, ensuring they receive the highest standard of service. You will be the first point of contact for inquiries, updates, and complaints, while supporting communication between customers, sales, and claims teams. The focus is on delivering quick resolutions, maintaining clear and accurate information, and contributing to a seamless customer journey.Key Responsibilities1+ years of customer service experienceTake inbound calls and transfer them to the appropriate team members quickly and efficientlyAttend to missed calls, emails, and chat messagesHandle customer complaints professionally and effectivelyProvide general customer service support across teamsDeliver online support for HubtigerCapture all communication accurately across required platformsLiaise between customers, sales, and claims teams to ensure smooth information flowAbout You1+ years of experience in a customer service or administrative support roleStrong communication skills, both verbal and writtenAbility to manage inquiries efficiently and professionallyOrganised, accurate, and detail-drivenProactive, energetic, and customer-focusedAble to adapt to fast-paced, service-driven workWilling to work shifts aligned with Australian time zonesInterest in learning about insurance and serving the cycling community
https://www.jobplacements.com/Jobs/C/Customer-Experience-Expert-Must-knowlove-cyclingb-1245173-Job-Search-12-9-2025-7-13-42-AM.asp?sid=gumtree
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