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Results for Hotel Jobs in Stellenbosch in Stellenbosch
1
Duties: Lead and inspire the guest services team to deliver exceptional, personalised service.Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach.Monitor guest satisfaction and implement strategies to improve service delivery.Maintain a visible presence on the floor, engaging directly with guests to ensure their comfort and satisfaction.Ensure full compliance with health, safety, and hospitality regulations.Prepare and monitor departmental budgets and reports.Drive digital guest engagement and manage online review platforms.Develop and uphold guest service standards aligned with the hotels brand values.Coordinate with all departments to ensure a cohesive and responsive guest experience. Requirements: Grade 12Minimum 35 years in a guest relations or management role, preferably within a luxury hotel.Strong leadership skills with the ability to inspire and coordinate a high-performing team.Exceptional communication and interpersonal abilities. Fluency in English is essential; additional languages are a plus.Advanced problem-solving skills and the ability to remain composed under pressure.Highly detail-oriented, with a passion for excellence in guest service.Tech-savvy, with experience using hotel management systems and digital feedback tools.Knowledge of Cape Town and the Constantia Wine Valley is highly advantageous.Flexibility to work shifts, including evenings, weekends, and public holidays.Valid drivers license and a clean driving record.Cultural sensitivity and the ability to adapt to a diverse clientele.
https://www.jobplacements.com/Jobs/G/Guest-Relations-Manager-1248763-Job-Search-01-06-2026-10-03-19-AM.asp?sid=gumtree
1d
Job Placements
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Duties: Welcome and introduce guestsCheck-in and check-out guestsPass all relevant guest information on to various departments as requiredAssist guests with bookings, tours and transfers, build and create guests itinerariesEnsuring that all guest information and rates are correctGuests liaison to all outside guests and assist the restaurant when neededUpdate guests profilesReport to the manager on duty regarding any related maintenance concernsAssist reservations with lodge guests bookings, and messagesAssist Spa, Housekeeping and onsite restaurantAssist with lunch and dinner bookings on Dine-plan as requiredDo a thorough handover with the Night Auditor & early / late shiftEnsure all transfers are booked, tracked and chargedActing as manager on duty in regard to guest relations Requirements: Grade 12Hospitality Certificate / DiplomaAt least 2 years experience in a similar role in at a 5* propertyVery strong computer and great administration skillsPassionate about the hospitality industryExcellent interpersonal- & communication skills, written and verbal in EnglishStrong customer service orientation with excellent people skillsAbility to maintain a professional working relationship with all departments and across cultures and religionsComfortable in dealing with very distinguished clienteleMust be well-presentedFriendly, helpful and outgoingNatural warmth and friendliness
https://www.jobplacements.com/Jobs/G/Guest-Experience-Lead-1248761-Job-Search-01-06-2026-10-03-19-AM.asp?sid=gumtree
1d
Job Placements
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Duties: Greeting, directing, and assisting with all inquiries.Booking restaurants, tours, events, and transportation.Providing recommendations on attractions, nightlife, and services.Arranging transport, managing mail/deliveries, organizing special requests (flowers, gifts).Handling complaints and unexpected issues with professionalism.Liaising with housekeeping, maintenance, security, and other departments. Requirements: Grade 12A formal qualification will be an advantageAt least 2 3 years experience in a similar roleExcellent communication skill sStrong organizational and time-management skills.Customer-oriented and patient attitude.Professional demeanour and problem-solving ability.Deep knowledge of the local area and its offerings.
https://www.jobplacements.com/Jobs/C/Concierge-1248762-Job-Search-01-06-2026-10-03-19-AM.asp?sid=gumtree
1d
Job Placements
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Delaire Graff Estate is looking for a professional Security Officer to protect the premises, assets and personnel. The person appointed will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report.RESPONSIBILITIES: Protect the company’s property and staff by maintaining a safe and secure environmentEnsure the safety of guests, visitors and their property and assets.Ensure that no unauthorized/unwanted persons and/or vehicles enter the Estate.Prevent loitering of unwanted persons on the Estate.Ensure the proper recording of the movement of all persons, vehicles and goods entering the Estate.Ensure that all persons seeking admission to the Estate are courteously received and assisted.Ensure that all security related requests, complaints and occurrences are properly recorded.Comply with health and safety regulationsMaintain a high standard of personal hygiene and appearance.Ensure that your uniform is clean and in a good state of repairREQUIREMENTS:Must be registered at PSIRAMinimum of Grade C qualificationMinimum 2 years’ experienceContactable referencesGood communication skillsNeed to work shiftsClear Criminal RecordSARS registeredGreen barcoded ID or new ID card
https://www.jobplacements.com/Jobs/S/Security-Officer-1203501-Job-Search-07-16-2025-02-00-19-AM.asp?sid=gumtree
6mo
Job Placements
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We are looking for a Commis Chef to help prepare ingredients and do any task the chef needs assistance with. The care and quality a Commis Chef devote to food preparation will result in truly spectacular fare that delights our guests.RESPONSIBILITIES:Ensure the preparation of all food items according to recipes and standards;Assist with deliveries;Complete daily checks of all mis-en-place to ensure freshness and quality standards;Maintain proper rotation of products;Have knowledge of all menu items, daily features and promotions;Ensure cleanliness and maintenance of all work areas, utensils & equipment;Follow kitchen procedures & service standards;Follow all safety & sanitation policies when handling food & beverages.REQUIREMENTS:Culinary diploma/Certificate; Preferably 1 – 2 years previous experience as a Commis Chef in 5-star restaurants;Availability to work within opening hours;Good interpersonal & communication skills;Attention to detail;Able to be productive & efficient;Self-disciplined;Ability to cope under pressure;Flexibility & accountability.Delaire Graff Estate is an equal opportunity employer.
https://www.jobplacements.com/Jobs/C/Commis-Chef-Delaire-Graff-Restaurant-1247107-Job-Search-12-17-2025-02-00-15-AM.asp?sid=gumtree
22d
Job Placements
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The Demi Chef (Pastry) at La Residence works in the Pastry team to assist in the preparation of breads, pastries, cakes and desserts - a very important element in our offering that helps us ensure we are living up to our purpose, which is to give out guests a complete experience and a perfect stay.Main Duties:Takes care of daily food preparation and duties assigned by the superiors to meet the standard and the quality set by the hotels kitchen and restaurants.Ensure that the production, preparation and presentation of food are of the highest quality at all times.Checking the quality of raw and cooked food products to ensure that standards are met.Monitoring portion and waste control.Continually develop new pastry dishes and menu items.Undergo both formal and on-the job training to develop cooking and kitchen organisational skills.Aid all stock taking within the Pastry KitchenAble to recite, live and breath our Purpose and Values.Requirements & Qualifications Must have at least 2 years’ experience in a 5* Hotel or established full-service restaurant environmentMust have at least 1 years’ experience in a Pastry KitchenTertiary qualification in Culinary Arts with minimum 3 years certification.Creative cooking and baking skillsDemonstrated excellent written and verbal communication skills.Ability to multitask with excellent time-managementProven job reliability, diligence, dedication and attention to detail.Must have experience of work cycles, we work 6 weeks on/ 2 weeks offIt is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
https://www.jobplacements.com/Jobs/D/Demi-Chef-Pastry--La-Residence-1247486-Job-Search-12-19-2025-02-00-15-AM.asp?sid=gumtree
20d
Job Placements
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Responsibilities:Guest Experience Excellence: Deliver a refined yet warm service, ensuring every guest enjoys a world-class dining experience.Leadership & Team Development: Train, mentor, and inspire a high-performance team that anticipates guest needs and embodies the ethos.Operational Mastery: Oversee the smooth day-to-day running of the restaurant, maintaining impeccable service standards and efficiency.Beverage & Wine Program Integration: Work closely with the sommelier and bar team to curate and enhance the beverage pairing experience. Drive hospitality benchmarks that align with elite global rankings, ensuring constant innovation in service and guest engagement.Financial and Stock Control: Responsible for daily cash-ups, staff rosters, wages, stock takes. Monitor key financial metrics, optimize service efficiency, and control costs while maximizing revenue.Requirements: Grade 12Formal qualificationExcellent wine knowledge (qualification will be an advantage)Proven experience in leading a Michelin-starred or Worlds 50 Best calibre restaurant.A natural leader with a passion for service, hospitality, and guest engagement.Deep understanding of global fine dining trends, luxury service and wine pairing.Exceptional organizational and operational management skills.Lightspeed / Marketman experience or similar would be advantageousAbility to work under pressure, maintaining a calm, composed, and inspiring presence.Strong relationship building skills with guests, team members, and industry professionals.International experience is a plus.
https://www.jobplacements.com/Jobs/R/Restaurant-Manager-1246821-Job-Search-12-14-2025-04-03-10-AM.asp?sid=gumtree
21d
Job Placements
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La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is To give our Guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESDeal with Guest queries (via phone, email and in person) and arrange assistance as necessaryProvide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & StellenboschPrepare for Guests’ arrival a day before the time, making note of any special requestsMonitoring our booking system, Opera and manage the Guest profiles and relay any information to other departmentsDeliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)Managing reservations for restaurant, tours and transfersAnswer and screen all incoming switchboard calls and deal with individual requests, messages and queries from GuestsLiaise regularly with agents on Guest experience on propertyMaintain communication with all other hotel departmentsAssist with ad hoc duties as requested by colleagues and ManagementDaily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providersPrepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.Live and breathe the companys Vision, Purpose and Values statement.REQUIREMENTS & QUALIFICATIONSMust have at least 2 years’ experience in a 5* Hotel environment.Must have at least 2 years’ experience in a Front Desk role.Degree or Diploma in Hospitality Management.Knowledge of Property Management system Opera at Operator Level.Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.Demonstrate excellent written and verbal communication skills.Proven job reliability, diligence, dedication and attention to detail.Ability to multitask with excellent time-management.Ability to work under pressure with strong admin skills.Ability to take initiative and make judgement calls.Ability to take the initiative and be a leader.Must be flexible and willing to work shifts.It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential
https://www.jobplacements.com/Jobs/G/Guest-Relations-Officer--La-Residence-1203080-Job-Search-07-15-2025-02-00-16-AM.asp?sid=gumtree
6mo
Job Placements
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