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Services Manager
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General Details
Location:
Advertised By:Agency
Company Name:Abantu Staffing Solutions
Job Type:Full-Time
Description
Overview:
An opportunity exists for a Services Manager, based in East London, within the Healthcare/Medical services sector. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the environment to achieve company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.
Minimum requirements:
- Relevant NQF7 tertiary qualification in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related
- 3+ years' relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled Soft Services
- 3+ years’ experience managing large teams
- Knowledge / exposure in Industrial Relations
Overview of responsibilities:
- Effective management of external service providers
- Effective quality systems management
- Effective financial management
- Effective people management
Detailed responsibilities
Effective management of external service providers through:
- Identifying, together with Group Procurement, applicable services and service providers
- Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
- Driving and monitoring conformance to SLA, identify gaps and implement corrective action
- Maintaining productive relationships with service providers through regular meetings
- Effective relationship building with internal and external stakeholders
- Participating actively, where necessary, on internal and external review meetings
Effective quality systems management through:
- Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
- Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
- Identifying alert and incident trends and drive corrective actions
- Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
- Preparing for and participat...
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Id Subtitle 1225144541
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Abantu Staffing Solutions
Selling for 2+ years
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Planning infrastructure design and implementationsConsulting with clients to specify requirements and design solutionsRecommend improvements to existing solutionsFully understand a VPN configuration, support and design EquipmentImplement Infrastructure under change control processesConfiguration, maintenance & management of installed equipmentPro-actively plan and install upgrades, releases, and device firmware upgrades.Documentation of configurations
Support
Providing technical support to both internal and external client/remote sitesMonitor all networks / identify problem areasManage and respond to support tickets timeouslyTroubleshooting and resolution of issuesMonitoring performance of networksWorking with IT support personnelProviding network administration and support
People Skills
Working with Service ProvidersEnsuring that maintenance contracts are in placeLiaison with clients in a professional mannerExcellent Communication skills with clients
Security
Ensuring that the environment is secure from external threatsSound understanding of firewalls and configurationAnti-virus installations / monitoringThreat detection and analysisUnderstanding of certificates
Overview
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Requirements:
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