Operations Manager (Fast Food Industry)

Overview:

Contextualising and implementing strategic operational systems according to the vision and mission of the Franchisee in market. Maintaining Operational Standards as determined by the Franchisor. The position reports to the Leadership Team and relevant GM / Executive Manager, and has 4 direct reports. 

Minimum Requirements:

• BCom Degree or 5 years’ experience at an Area Coach / Area Manager level
• Proven performance and success in Area Coach / Area Manager roles
• Previous experience in the Quick Service Restaurant industry advantageous

Responsibilities:

Customers:

• Ensure ROCC action plans are completed to ensure targets are met
• Ensure CHAMPS check reviews are done to ensure targets are met
• Analyse and review registered customer complaints according to trends, take appropriate actions according to company policies and procedures or guidelines

Staff / People Management:

• Identify and develop suitable Area Coach level candidates for succession planning, and review quarterly
• Review individual Area Coach bench plan periodically, consolidate regional information and present to the Leadership Team
• Ensure Balance score card gaps are identified by Area Coaches, actioned correctly, implemented, evaluated and reviewed
• Periodically evaluate IR incidents, identify gaps, obtain input from HR if necessary, consolidate information and report to the Leadership Team
• Chair IR meetings where requested by Area Coaches
• Communicate changes in company policies, procedures and Employment Legislation to Area Coaches and ensure compliance.
• Ensure recruitment practices are aligned with company policies and procedures and company Employment equity targets
• Conduct annual 360 degree evaluation for Area Coaches
• Compile an individual development plan for each Area Coach, discuss and contract with Area Coach and ensure implementation
• Coach and develop Area Coaches and other subordinates where required to meet specific standards
• Recognise capability issues at store level, advise the Area Coach and follow up. Ensure the successful implementation of people capability at store level and monitor performance standards
• Identify capability issues of all Area Coaches, action and follow up. Assess the performance of the Area Coach against established targets, determine gaps in Area Coach’s performance and implement development plan for the Area Coach to improve performance and ensure achievement of KPI’s.

Sales:

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