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F&B Operations Manager
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Description
We are offering an exciting career opportunity for an experienced manager in the Food & Beverage industry to join our team as the F&B Operations Manager.
We are looking for a senior manager who enjoys the hustle and bustle of a 5 star establishment, who can deliver on and exceed the expectations of the members and guests of a luxury resort, who understands what great service is all about, who knows how to lead, train & develop teams and who knows how to build a F&B experience that delivers exceptional experiences consistently. As a resort hotel, we are mainly busy on weekends and in the evenings, therefore the manager will be expected to be available for efficiency and effectiveness of Operations, in some cases split shifts will be expected as per business demand.
KEY RESPONSIBILITIES: You will be responsible for the Smooth Operations of the F&B Department:
Members and guests are happy with the food, the dining experience, the service and are coming back for more;
Outlets are run efficiently and service standards are consistent;
Outlets are following sound financial, operational and people management practices;
Stock and OE controls are in place and adhered to;
Outlet managers are developed and competent to take ownership of their outlets and lead in line with the Fancourt values of C.A.R.E. (Communication, Accountable, Responsive, Empathy);
Customer feedback is attended to promptly and efficiently;
Financial management, budgeting and strategic planning are understood across the division and that it is meeting profitability targets (budgets, CAPEX projects, forecasting, audits, etc.);
Strategic plans are in place and delivered on;
The product and service offering are continually tested and improved in line with industry standards;
The general day-to-day functions of the division are managed efficiently;
Implementing hospitality initiatives that sets the Fancourt offering a notch above luxury hospitality trends.
KEY QUALIFICATIONS AND SKILLS: This position requires:
A relevant hospitality and / or F&B management tertiary qualification (minimum of NQF 5);
Knowledge of technology (software and hardware) relevant to the F&B Division, accounting and point of sale systems and advanced competency in MS Office are essential;
A minimum of 2 years experience in a similar role (senior management of a 4 or 5 star luxury / leisure resort property);
Knowledge of and current working experience in an international luxury resort (LHW standards and the implementation thereof);
Working knowledge of the following key operational matters: staff development, wine & beverage lists compilation and management, financial management and reporting, stock and OE controls and management, OHSACT;
Conceptualising F&B experiences with the management team.
KEY COMPETENCIES AND BEHAVIOURS:
The role requires someone who is competent in communicating with internal and external stakeholders at all organisational
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Id Subtitle 1071906789
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Job Overview
The Branch Manager is ultimately accountable and responsible for the successful operation of the store, managing the employees of the branch, the achievement of sales targets and budgets, and for execution of company initiatives within the branch.
Role and Responsibilities
Plan and direct the day-to-day activities of the branch.Ensure excellent customer satisfaction, always!Seek ways to better promote the store, the product offerings and service within the store.Develop and maintain the store attractiveness, presentability & cleanliness.Ensure the branch is always adequately staffed by:Initiating hiring in a timely manner when staff leave or when seasonality demands itDeveloping an appropriate scheduling plan for staffSupervise and assist staff in the areas of customer service, product knowledge, store maintenance, execution of promotions, company initiatives, branch administration and ensure that all staff are adequately trained to carry out their respective roles.Achieve sales and other targets, managing all controllable costs, with an overall view of maintaining profitability of the branch.Ensure product display in store is in line with merchandising guidelines.Ensure a strong system of inventory management is implemented and maintained, with specific focus on:Adequate inventory levels of appropriate products in conjunction with procurementMinimizing out of stocks in the branchImplementing stock counts in line with group directionEnsuring ordering is done accurately and in a timely mannerMaintaining contact with suppliers to ensure maximum efficiency in purchasing processMinimizing shrinkages and write-offsProduct range GP% targets are met by ensuring correct pricing and accurate capturing of receipts.Ensure branch administration is operating effectively and in line with company SOP’s.Always ensure the safeguarding of the company assets within the branch.Ensure the store always remains clean and presentable.Personnel management, including selective HR duties.
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Matric certificateFMCG experienceIntermediate knowledge of Microsoft Office programs, specifically Outlook and ExcelGood level of skill on retail ERP programs5-7 years retail management experience
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Strong management and coaching skillsStrong organizational & planning skillsStrong interpersonal skillsGood sales and customer service orientationGood communication skillsProactive by natureMust have a high level of integrity and honesty
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Asset & Inventory Management (Validation and ask respective team to update the database on regular basis)FAR reconciliation procured wise / deployed wise as and when requiredKeeping track on RFH Assets (Desktop/Laptop/TFT/JIO Dongles)
Primary Internal Interactions
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Primary External Interactions
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Organizational Relationships
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Strong verbal and written communication skillsStrong customer service orientation ability to connect with global customers and work with Global teams.Good listening and consultative skills.
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Assist with the administration of the tax process of the practiceLiaise with internal staff and external clients for information neededAssist with SARS queries like verificationsNew tax registrationsApplying for tax clearances and tax directivesCapture monthly payroll and ensure governanceExtract payroll reportsComplete and submit payroll returnsRespond to payroll queries
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Matriculation with Mathematics and AccountingStrong administration skillsGood phone and email etiquetteAttention to detailCan work under pressureAbility to handle multiple tasks simultaneously, manage deadlines and prioritize dutiesAbility to work independently with little supervisionAbility to follow instructions and accept challengesFluent in English and Afrikaans
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