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Kitchen assistant position available at a coffee shop in Bergvliet.NOTE THAT THIS IS A CASUAL JOB AND NOT PERMANENT.You will be required to only work 4 shifts a week, 7 hours a day. You will be paid an hourly rate, double pay on public holidays and 1 and a half on Sundays.Working hours 8:30-16:00REQUIREMENTSMust be a team player.Must know how to cookMust reside in and around Bergvliet area, as transport will eat your money if you live far away. We do not provide transport as you won't be working nightshift. Good time keeping, you must always be on time for work.No poor record of absenteeism.You must be in good health.Hard workingDedicated and trustworthy.Be available to work weekends and public holidays.This is a good job for students that just finished school and looking for a part time casual job to earn a few bucks.PLEASE NOTE THAT I WILL NOT RESPOND TO YOU IF YOU DO NOT HAVE THE REQUIREMENTS STATED ABOVE. DO NOT CALL THIS NR. DO NOT REPLY TO THIS MSGPLEASE EMAIL ressindustry@gmail.com for Attention: Hiring Manager and the position you are applying for.
2h
VERIFIED
Waitron position available at a coffee shop in Bergvliet.NOTE THAT THIS IS A CASUAL JOB AND NOT PERMANENT.You will be required to only work 4 shifts a week, 7 hours a day. You will be paid an hourly rate. double pay on public holidays and 1 and a half on Sundays.Working hours 8:30-16:00REQUIREMENTSMust have a bubbly personality, I don't want sour faces.Must know that customers always come first.Must reside in and around Bergvliet area, as transport will eat your money if you live far away. We do not provide transport as you won't be working nightshift. Good time keeping, you must always be on time for work.No poor record of absenteeism.You must be in good health.Hard workingDedicated and trustworthy.Be available to work weekends and public holidays.This is a good job for students that just finished school and looking for a part time casual job to earn a few bucks.PLEASE NOTE THAT I WILL NOT RESPOND TO YOU IF YOU DO NOT HAVE THE REQUIREMENTS STATED ABOVE. DO NOT CALL THIS NR. DO NOT REPLY TO THIS MSGPLEASE EMAIL ressindustry@gmail.com for Attention: Hiring Manager and the position you are applying for.
2h
VERIFIED
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Responsibilities: Optimise sales through specialist product knowledge and selling technique.Exceed customer expectations by offering specialised service and optimize sales interactions by demonstrating products to customers.Adhere stock loss controls in storeEnsuring individual targets are met consistentlyUnderstand, accept and follow all company policies and procedures.Maintain housekeeping, uphold our visual merchandising standards and identify opportunities to make sales.Assisting, training and imparting knowledge to fellow team members on products.Ability to work weekends and late trading hours according to the business needs including peak trade periods and public holidays.Create an inspiring environment. Have fun. Behavioural requirement: Honesty when dealing with cash and financesAbility to take leadership.Building and maintaining relationshipsInnovation and change managementThinking adaptabilityTaking ownership Minimum requirements: 2 – 3 years of retail experienceMatric or equivalentClear criminal recordAbility to communicate effectively.Microsoft – Computer ProficiencyLive the outdoor lifestyle e.g.; Hiking, camping, trail runs etc.Training academy sign off? (For Internal)Passion for technical products.Product specialist knowledge will be advantageousPlease note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Candidates that enhance the diversity of the team will be given preference, in line with our Employment Equity plan.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzk2MThfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1164866&xid=1320_9618
2y
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Taylor Root is delighted to be working with Dyson to recruit a Patent Attorney to join their legal team in Malmesbury. This is an exciting opportunity to join this dynamic organisation and be a part of the ambitious growth which is taking place.As a Patent Attorney, you will be working closely with the IP team, Research, Design and Development (RDD) teams, and outside counsel in the support of RDD project & technology teams to manage IP risk and deliver strategic value and advice to the Enterprise. You will be involved in supporting new technologies and early stage projects, which span a diverse range of categories including health and beauty, energy storage, digital motors and robotics.The position will see you advising the business on a wide range of IP issues, reviewing invention disclosure forms, engaging with outside counsel to support patent drafting activities, and prosecuting patent applications globally to deliver strategically relevant patents in a cost-effective manner. You will advise the business on potential risks relating to third parties rights through analysing freedom-to-operate searches and challenging the validity of third-party rights. You will support on IP ownership and licensing aspects of collaboration, research and development agreements, educate on IP related processes, and report regularly to their teams on the delivery of IP services.The successful candidate will be a qualified UK and/or European patent attorney with a strong technical background and relevant experience in chemical, materials science, mechanical or electro-mechanical fields. You will be team-oriented, with the ability to communicate IP matters to non-IP personnel in a clear and concise manner.Benefits include:27 days holiday (plus bank holidays)Group bonus scheme and pension schemePrivate medical insurance, private dental insurance and life assuranceEmployee assistance programme, on-site GPDiscounts on Dyson products, retail discountsFree lunches and hot drinks on campus, free on-site gym, free hair salonIf this role is of interest please get in touch ASAP.The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjQxMDk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1159082&xid=292_241099
2y
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781?source=gumtree
20h
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/469251521?source=gumtree
20h
1
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Our client is looking for experienced Service Desk Consultants to support their stores
They are looking for individuals who are customer centric with integrity and excellent attention to detail. This position will be based at their Head Office in Cape Town.
Key Responsibilities
Provide first-line technical support.Provide support telephonically and via email to users.Ensure calls are resolved within SLA.Prioritise and manage Incidents / Requests and Problems.Provide trend and pertinent feedback to line manager on common problems.Quality of service by keeping Incidents and Request updated daily on system.
Qualifications and Experience
1 year experience in similar support environment. Knowledge of retail operations would be advantageousMinimum of Matric qualification (Grade 12 qualification).An IT qualification / certification or diploma would be an advantage.Computer literacy is essential.Must have reliable transport.Must be able to work shifts (incl. weekends and public holidays).
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDQyNTgzNTYxP3NvdXJjZT1ndW10cmVl&jid=1651577&xid=2042583561
20h
1
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Our client is looking for talented, customer centric and innovative team players to drive product management and ensure we stay one step ahead of our competition! Are you ready to join their fast-paced, results-driven, fully remote team?Your role will consist of leading the product team in developing best-in-class digital consumer services. You will manage designers, developers and content marketers to deliver on the companys ambitious product strategy.
Core responsibilities will include but are not limited to the following- Translate business strategy into product strategy- Own the product roadmap- Execute product strategy- Drive action throughout the organization to get products to market- Plan and carry out product and feature launches- Manage product profitability and commercial success – own the business case- Provide insight to stakeholders on the product and market- Provide product marketing with insights on key differentiators and messages- Write high-level requirements- Support the Product Owner’s and Product Marketer’s with any questions they may have- Manage all aspects of in-life products, including customer feedback, requirements, and issues
Qualifications and experience- BSc/MBA degree- Demonstrable experience launching successful digital services- Experience working with technologies being used to develop the product (Javascript/Web Development)- Demonstrable leadership abilities- Adept at managing and maintaining relationships between multifunctional team members- Demonstrable experience in improving engagement and retention KPIs- Expert at managing tight deadlines- Ability to meet revenue targets
Company Benefits- Private healthcare & life insurance (location dependent)- Half Fridays- Bonus Scheme- Maternity and Paternity support- Extra holidays
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MTU2Mjk3OTc/c291cmNlPWd1bXRyZWU=&jid=1712063&xid=915629797
20h
1
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Mango5 is looking for a well-versed individual with outstanding customer service to clients and customers alike. Must have a stellar attitude and display professional behavior. Adequately complete administrative assignments to join our exciting international campaign. Are you looking for stability, growth, and a fantastic work environment?
Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.
At Mango5, we offer you the opportunity for immense growth and development. Our Mango5 family drives their success; we create a solid work ethic with our hard work and dedication. Our willingness to excel makes for an excellent working environment.
Duties and Responsibilities
• Managing and coordinating the transportation of staff
• Updating the transport provider of any changes to the staff roster
• Ensuring the client is aware of any transport delays
• Assisting with compiling new employee lists to be sent to transport provider
• Experience in managing transport routes to ensure efficiency in costs essential
• Manage and arrange emergency transportation for sick employees
• Manage transport escalations and complaints
• Receive candidates and clients at reception
• Loading of new hires on the client fingerprint system
• Arrange refreshments for meetings and clients
• Manage and coordinate the cleaning staff
• Administrative duties will include handling calls, calendar management, filing, detailing messages, ordering inventory, and general office management tasks.
• Quotations for Directors
• Bookings reservations, traveling, etc
• Personal errands
• Keeping track of deadlines
• Stock Control
• Managing the restocking of vending machines
• Managing the overall building and facilities and ensuring everything is in good working order.
Experience and Qualification
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Staff transportation management essential
• Computer literate - familiar with Microsoft Office
• 2-year Office Management / Office Administrator
Key Skills
Punctuality
Excellent interpersonal skills
Excellent verbal and written communication skills
Have high-performance culture and ethics
Strong problem solving
Flexible, self-motivated, and proactive
Trustworthy with high standards or personal integrity
Remuneration
R14.000 Basic
RXXX Shift Allowance
3 Month Probation
Medical Insurance and YouAssist (access to emergency response, trauma, and home assist)
Professional Development: Internal LMS with access to over 70 online courses
Working Hours:
Monday to Friday, 13:00pm/15:00Pm/16:00PM to 22:00pm/12:00am/01:00m (depending on Daylight Savings)
Transport will be provided for shifts ending at 7 pm (from work to home only)
USA Public Holidays applicable
Please note that only shortlisted...Job Reference #: 201126
20h
1
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SA STEELWORKS - QUALIFIED BOILERMAKER
The Group has a Qualified Boilermaker position available at SA Steelworks. The successful candidate will provide support to the Boilershop Department and will be situated at our Branch in the Airport Industria, Cape Town. The successful candidates will report to the Boilershop Manager.
POSITION REQUIREMENTS:
Must be a qualified boilermaker with minimum 5 - 8 years working experienceMust have own transport and a valid unendorsed licenseMust be able to work overtime, public holidays and weekends if requiredMust be available for callouts when neededMust be available for December and Easter shutdownsPrevious working experience in a steel environment (Meltshop)will be an advantageMust have extensive knowledge of structural steel with the ability to read drawings and build equipment with minimum supervisionMust be able to work well within a team environmentMust be able to work independently when requiredAbility to work under challenging conditionsMust have basic knowledge of Health & Safety RulesGood communication skillsKnowledge of various hand and workshop tools is an advantageMust not have a fear of heights or confined spacesMust have experience with Automated Maintenance systemsMust have good fitness levels and mobility
RESPONSIBILITIES:
Responsible for manufacture/fabrication/assembly and or erection of workResponsible for day to day maintenance of machinery in and around the plantResponsible for attending to breakdowns of machinery in and around the plantWill perform daily inspection of the plant (RCM: Reliable Centralized Maintenance system)General housekeeping in and around the boilermaker workshop
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDM1ODIwMjE4P3NvdXJjZT1ndW10cmVl&jid=1724161&xid=1435820218
20h
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German Speaking Customer Service opportunity available in the Travel Industry.
Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the worlds leading independent airport VIP lounge access programmes.
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading German and English
• South African citizen / valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
• Monday to Sunday 24/7 (rotational roster, varied shifts see below )
•
05:00 14:00; 09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00 (Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
• The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
• High standards of work are an expectation Salary: Market related. Based on the level of experience.
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered memb...Job Reference #: 202110
20h
1
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Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
A market-leader within the leisure and business travel sectors and includes the well-established products
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading Arabic and English
• South African citizen or valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
Monday to Sunday 24/7 (rotational roster, varied shifts see below )
03:00-12:00; 09:00-18:00
(Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
High standards of work are an expectation
Salary: R11382.21 + R1138.22 = R12520.43
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111
20h
1
Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a French-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessaryYou are an excellent communicator in the English and French languages, both verbal ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE2NDUwMDczP3NvdXJjZT1ndW10cmVl&jid=1296769&xid=2216450073
20h
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Description
Are you…
A travel consultant who loves working in the travel industry?The person your friends always turn to for suggestions on their holiday destinations?Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?Someone who thrives in a fast paced and fun working environment?
Yes? Read on…
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high net worth members, complex flight inclusive itineraries covering several destinations within UK, Europe and world-wide.
Your exceptional customer service skills, commercial judgement, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of Ten for travel and other jobs throughout the business.
The role will based on a fixed shift pattern and will require some evening and weekend shifts.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about Ten, please watch this short video here.
Requirements
We are looking for:
Fluency in English and Italian. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skillCandidate will need to be based in Cape TownMinimum of 5 years’ experience in outbound retail leisure travel essentialRecent GDS experience is essential (within the last 2 years), Amadeus preferable.Energetic and motivated team players who enjoy the challenge of meeting and beating targetsPeople who are passionate about delivering high quality personalised customer support and have excellent r...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTY5OTgzP3NvdXJjZT1ndW10cmVl&jid=1160091&xid=2906169983
20h
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Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level German & English Language SkillsExcellent German Written Skills (skills will be assessed)Matric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODkyMDQzNjM3P3NvdXJjZT1ndW10cmVl&jid=1474626&xid=2892043637
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• Work for a prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence. • Fully paid product and systems training provided. • Daily interactions with international passengers with queries and compliments • Required to meet specific key performance indicators and meet expected client service levels. • Demanding and time-sensitive call centre environment
Requirements • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered) • Located in South Africa preferable • Permanent residence permit/ South African ID holders only • Excellent Computer literacy & technical skills • No criminal record. • Flexibility to work shifts • Previous customer service experience preferred
Employment terms and conditions - Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Fridays includes rotational public holidays as operationally required. Working hours may be subject to change depending on client requirements. - Training: 7 weeks (Fully Paid). - Probation period: 4 months - Health insurance benefit (Paid for by the Company) - Office-based, Remote position available after probationary period. - Own home Fibre internet line & UPS solution required for work-from-home option.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzgwMDkxNjQzP3NvdXJjZT1ndW10cmVl&jid=1418195&xid=3380091643
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JOB SUMMARY
This position requires a technically focused, task orientated person who can work at high pace in a deliberate predictable manner with great attention to detail, who is highly creative with a passion for food; to assist with the day-to-day running of the pastry kitchen.
ORGANISATIONAL POSITIONING
Department: KitchenReporting to: Head Pastry Sous ChefLocation: At a 5 Star Hotel in Camps Bay, Cape Town
MINIMUM EXPERIENCE AND QUALIFICATIONS
Diploma in PatisserieMust have at least 1 years’ experience in a 5-Star Hotel or Fine Dining EstablishmentGood knife skillsNeat with high regard for personal hygiene and presentationSolid English verbal communication skillsUnderstanding and application of basic math calculationsAble to work flexible hours, weekends and holidays with a long cycle of consecutive workdays
KEY PERFORMANCE OBJECTIVES
To manage section and section staff ensuring that:Section stock levels are correct and where required requisitioned in accordance with SOPMise en place requirements are planned, actioned and handed over in accordance with SOPAll food prepared is done in accordance with recipes an RCH and LHW time standardsSection is set up and managed to maximise productivity and in accordance with Health and Safety and Statutory Hygiene practices and company guidelinesSection’s WIF Stock is cleaned, organised, labelled and rotated in accordance with SOPTo communicate any challenges re. equipment, food and staff to the chef on duty as soon as it becomes knownTo train staff on an ongoing basis to ensure they are always up to standard with current menu recipes and standardsAdvise kitchen management of order requirements for section stock in accordance with business levels ensuring sufficient stock and no wastageEnsure that fridge temperatures are monitored and reported daily
NOTE: Please confirm your vaccination status when applying.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzMwMzI1Nzg2P3NvdXJjZT1ndW10cmVl&jid=1080525&xid=1330325786
20h
1
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Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessaryYou are an excellent communicator in the English language, both verbal and written. This entails st...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc4NDEyMTM2P3NvdXJjZT1ndW10cmVl&jid=1299012&xid=3578412136
20h
1
The position will assist with the logistics and bookings of the client holidays. The Operations Consultant will assist the Travel consultants with the tours booked for the clients. There is the odd interaction with clients, especially once the tour has started, as the company is a very hands on Travel Operator, however most of the duties revolve around pre-departure booking and confirming of tours etc.
Requirements:
Previous Travel Consultancy Experience advantageousTravel Booking System KnowledgeMinimum 1 year experience within Travel AgencyGreat Organisational skillsCompetent Computer user - MS Office/Internet/Mailing/Typing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTMwNzI1MDc0P3NvdXJjZT1ndW10cmVl&jid=1165080&xid=1530725074
21h
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/3153491299?source=gumtree
21h
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