Please note that our Terms of Use and Privacy Notice are applicable.
Back to search (Western Cape > Cape Town > Jobs > General Worker Jobs> ad 1153436189)
Social Media Consultant
1 Photo(s)
1 year ago1564 views
Ad Saved to My List
View and manage your saved ads in your account.
Share
WhatsApp
Facebook
Messenger
Twitter
Copy URL
Email
Report Ad
Report This Ad
Reason for Reporting
Email Address
(Required)
Message
(Optional)
Report Ad
By clicking "Report" you accept the Gumtree Terms and Conditions.
General Details
Description
Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
- Responsible for resolution of customer queries with high professionalism
- First response on Social media platforms such as Facebook, Twitter, Instagram etc.
- Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
- Assist and resolve incidents according to processes and procedures.
- Ensure excellent customer service and effective and efficient problem-solving.
- Preserve and build relationship with customers and other stakeholders on behalf of the business.
- Effectively follow up on emails etc. including other key commitments made to clients.
- Reduce escalated incidents in line with SOPs and policy.
- Provide exceptional support in writing
- Submit reports including progress reports and analysis of information and statistics.
- Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
- Matric/NQF Level 4 Equivalent
- Excellent comprehensive skills
- Excellent writing and reading skills
- Excellent typing skills
- Be social savvy
- Previous experience is advantageous
- Leadership and communication skills
- Good presentation skills both verbally and written
- Stable internet connection at home
- 6 months Customer service experience
- 6 months Social Media Experience
Salary and rates including allowances, incentives: you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/469251521?source=gumtree
Id Subtitle 1153436189
View More
CallForce
Selling for 2+ years
Total Ads165
Active Ads165
Professional Seller
This seller has registered a Gumtree business account which allows them to qualify as a professional seller.To grow your business with Gumtree read more
Seller stats
165Total Ads
329.03KTotal Views
Contact CallForce
Message
(4023)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Related Ads
1
SavedSave
Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town)
Key duties and responsibilities:
Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social media
Identify and assess customers needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives
Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customers satisfaction
Maintain a high level of product knowledge to effectively address customer questions and concerns
Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution
Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)
Skills, attributes, experience and education:
At least 2 to 3 years customer service experience
Customer-centric attitude
Strong communication skills as well as excellent English written skills
Problem-solving ability and conflict handling skills
Good time management skills, showing the ability to manage self and prioritise tasks
Assertiveness in handling customer queries
Ability to handle pressure
Grade 12 Certificate
Computer Skills - MS Office
Knowledge of e-commerce and online shopping
Understanding of retail is advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MTkzMjA/c291cmNlPWd1bXRyZWU=&jid=1746580&xid=719320
Invalid date
1
SavedSave
We have an opportunity for an Client Service Controller to join our team in Philippi on a full time basis.
REQUIREMENTS
Grade 12Diploma in Supply Chain Management, Finance & Accounting BCom Degree will be an advantage3-5 years’ experience in any Services environment; retail or manufacturing industry is desirableExperience in the Retail and/or Supply Chain environment is a requirementAny analytical background will be an added advantageMust have a valid drivers license and own vehicleExcellent communication skills - written and verbalClient services orientationHigh level of attention to detail and orientation to adhere to proceduresExcellent Excel experienceEffective conflict handling and resolutionEffective planning and time management
Job Description
General administration and customer account processing and reconciliations (query resolution process)Processing and matching of customer transfer notesReconciliation of accounts and controlling of equipmentConducting Daily/Weekly/Monthly/Quarterly stock countsConducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable)Investigation and resolving incorrect equipment balancesInvestigate and resolve queries from the business & customersChase responses on Health Check queries (if applicable)Daily/Weekly/Monthly Reporting – Customer & Internal ReportingLogging of necessary activities and Service RequestsLogging Collection / Return orders when neededLog necessary escalations to the businessMaintaining a strong relationship with the customer through query resolution and proactive identification of potential issuesAttend management meetings if requiredCompiling and Presenting Key Performance Indicator reporting for customer & ManagerReconciliation of accounts and controlling of equipmentInvestigate and resolve queries from the business & customersDaily/Weekly/Monthly Reporting – Customer & Internal ReportingLog necessary escalations to the business
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODYwNzI3MjA/c291cmNlPWd1bXRyZWU=&jid=1287747&xid=586072720
Invalid date
1
SavedSave
The successful candidate will play a critical role in supporting the development and execution of marketing strategies and campaigns that drive awareness and revenue for our company.The Marketing Coordinator will serve as the main point of contact with dealerships in assistance with online and offline marketing-related matters. The candidate will ensure that marketing activities are planned and implemented in order to assist the dealership in reaching its targets. Responsible for developing marketing campaigns based on current trends to reach our predetermined goals.What we offer:• Competitive salary• Provident Fund and Medical Aid BenefitsMinimum Requirements• Bachelors degree in Marketing, Communications, or a related field.• 3+ years of experience in marketing, automotive experience advantageous.• Excellent communication and interpersonal skills.• Strong project management skills and attention to detail.• Proficiency in Microsoft Office and Adobe Creative Suite.• Experience with website content management systems, social media platforms, and email marketing tools.• Ability to understand social media trends in the digital content and social media space.• Proficiency with video and photo editing tools and digital media formats.• Ability to work independently and as part of a team in a fast-paced environment.Duties & Responsibilities• Develop, implement, and manage marketing campaigns to promote the products and services of a dealership.• Identify trends and insights, and optimize spend and performance based on the insights.• Assist in the planning and execution of marketing campaigns, promotions, and events.• Collaborate with various departments to ensure consistent messaging and brand identity across all dealerships.• Adjust ongoing campaigns accordingly to ensure the best possible results.• Manage the production and distribution of marketing materials, including print, digital, and social media.• Monitor and analyze market trends, competitor activities, and customer feedback to inform marketing strategies.• Develop and maintain relationships with media contacts, influencers, and partners.• Coordinate the companys presence at trade shows and other industry events.• Conduct market research and gather customer insights to inform product development and positioning.• Implement and develop initiatives and strategies in conjunction with the Marketing Manager.• Maintain and update the companys website, social media profiles, and other digital channels.• Assist in the creation and execution of email marketing campaign
Please email CV to charmaine@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/3962354353?source=gumtree
Invalid date
1
Responsibilities & Duties
Lead the design and evolution of the company’s social media strategy that is global in its reach but local in its storytelling, that grows brand engagement, reaches target audience (existing and new) and, as a result, increases conversionServe as the social media expert within the company, maintaining a cutting-edge understanding of best practices, features, strategies, channels and tacticsCreate and manage the social media calendar and content based on the company’s product marketing priorities and broader cultural and industry trendsDaily community management and social customer serviceDesign and execute monthly social media reporting on key metrics, including growth in followers, engagement, traffic and conversions. Create and share out monthly performance reporting, including with senior leadership. Uncover insights and develop actionable recommendations for how to move the brand forward in social media based on performance.Influencer outreach marketing, developing brand credibility and promoting awareness of our brand to larger or new audiencesSupport local camp teams and local social media channels in growing their engagementDevelop an approach for experimenting, testing and measuring social media featuresPropose social media and campaign-specific KPIs and benchmarks to achieve and bypass brand goals and objectivesWrite for the company blog found on the websiteContribute to campaign-specific or new business projects as directed by management from time-to-time
Requirements & Qualifications
Five years of experience working directly on social media and digital strategyAn ability to work in a fast-paced environment, prioritize and deliver against changing priorities, multiple stakeholders and aggressive deadlinesExtremely well-versed in social media and digital technologies, constantly informed on industry developments, including consumer trends and new technologiesKnowledge of digital PR, influencer and social marketing with a solid understanding of how to create engaging experiences and articulate them through a multitude of social, digital and mobile channelsExperience with social / digital scheduling tools approaches to measurement / metrics and reportingAble to work with and advise teams and stakeholders from around the world with differing levels of social media knowledgePhotoshop, photography and videography skills are a plusExperience or passion for the travel or safari industries is preferred, but not required
Required Work Practices
Across all interactions, promote the image of the commercial team as a best in class externally with our clients and internally with our key stakeho...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzM1MTg1NjE/c291cmNlPWd1bXRyZWU=&jid=1305132&xid=873518561
Invalid date
1
SavedSave
Who we are: An award-winning PR, Talent and Influencer Marketing company in the entertainment sector with offices in Cape Town and Los Angeles. Work with high-profile artists and celebrities including supermodels, stars of the big and small screens, musicians and sports people from around the world.
Who we are looking for: An Account Manager with strong experience in the PR/Advertising industry with at least five years’ experience in the Communications/Advertising industry and a good network of contacts. Project management, Reporting and Analytics will be a critical part of this role, alongside managing inter-agency relationships. The candidate must be based in Cape Town.
What you will do:
Client relations: ongoing working relationship with brand manager/marketing manager and inter-agency partners to ensure execution of requirements on brand strategy and communicationsHave the ability to manage multiple stakeholders, both internal and externalMedia planning: overseeing and managing the implementation of a PR calendar according to brand strategyInfluencer marketing: Create, manage, and implement influencer content calendar/s according to brand strategyIdentify, recruit, and establish relationships with influencers relevant to our clients brands and campaignsScouting and casting new influencer talent across various African marketsMaintain ongoing communication with influencers, fostering trust and collaborationNegotiate terms, fees and deliverables with influencers to secure partnershipsDraft and execute influencer contracts and agreementsCoordinate campaign logistics, including content creation, posting schedules and product shipmentsEnsure that influencers adhere to campaign guidelines and deliver content as per the agreementReview influencer-generated content for brand alignment, quality, and compliance with guidelinesResearch and Reports: compiling reports applicable to industry trends, analyse campaign performance metrics, including engagement, reach and ROI
What you must have:
Previous experience in a similar account management and brand communications roleAt least five years solid experience with traditional external PRA proven track record designing and implementing PR/content distribution (Influencer) campaignsA keen interest in entertainment and culture, especially from an African perspectiveKnowledge of the South African media landscapeExperience generating contentA proven track record of driving resultsOrganised and methodicalAn eye for detail and an ability to see the big pictureAbility to juggle multiple projects, prioritise, meet deadlines and communicate effectively
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTcxOTkzOTExP3NvdXJjZT1ndW10cmVl&jid=1596437&xid=1171993911
Invalid date
1
SavedSave
Job DescriptionThe Head of Environmental, Social and Governance (ESG) is responsible for developing and overseeing environmental, social and corporate governance policies and procedures across our existing and growing portfolio of 11 renewable energy projects. The projects are required to be socially and environmentally sustainable and comply with nationally and internationally recognized best practices.
The role reports to the Chief Executive Officer and will work closely with internal and external stakeholders to achieve the policy goals of the company in regards to ESG best practice and standards.
Responsibilities:The Head of ESG will manage, monitor and optimise the ESG performance of the company’s renewable energy assets. A key focus willbe the overall monitoring of ESG across the entire portfolio, ensuring best practice is applied and consolidated review is reported up to AIIM inrespect of its IDEAS Fund as shareholder and other stakeholder groups as needed.
Responsible for the development and implementation of EIMSenvironmental and social management system (ESMS) and ESG andHealth and Safety Policies and Procedures.Provide technical expertise on key issues related to environmental and social impact assessment and on sustainability risks in the design, preparation, implementation and supervision of projects in the portfolio taking into consideration best industry practices and standards.Manage and conduct environmental and social safeguarding due diligence across the portfolio and new projects as they arise.Identify all key potential social and environmental impacts and risks and ensure that their magnitude and significance are well understood and appropriately mitigated.Ensure that the whole management team understands the applicable ESG policies, guidelines and project-specific requirements, and has the necessary commitment and capacity to manage social and environmental impacts and/or risks ? Conduct consultations with stakeholders in accordance with relevant policies and guidelines and be responsible for reporting on such.Report on and disseminate good practices and generated knowledge.Assisting with ESG due diligence to assess compliance with UNPRI, Equator Principles, IFC Performance Standards, IFC EHS and Sector Guidelines, ILO and other relevant standards for potential new projects and acquisitions.Supporting the team unlocking positive ESG impacts.Reviewing the ESG aspects of projectsAssisting specialists with project implementation and contractual compliance in respect to the ESG obligations.Site visits to the various project locations.Preparation of investor reports and responses to ad-hoc investor/shareholder ESG queries.ESG data management and analysis .Training of the companys team members and oth...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzI4NDAyMDY1P3NvdXJjZT1ndW10cmVl&jid=1448956&xid=1328402065
Invalid date
View More
Back To SearchGumtree Safety Tips
1.Meet in a public space to see the item and exchange money.
2.Never send your item before receiving the money.
3.Never send or wire money to sellers or buyers.
Looking to Sell?
Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.