Italian Customer Service & Sales Representative

 • Work for a prestigious airline brand on various work streams
 • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
 • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
 • Fully paid product and systems training provided.
 • Daily interactions with international passengers with queries and compliments
 • Required to meet specific key performance indicators and meet expected client service levels.
 • Demanding and time-sensitive call centre environment

Requirements
 • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
 • Located in South Africa preferable
 • Permanent residence permit/ South African ID holders only
 • Excellent Computer literacy & technical skills
 • No criminal record.
 • Flexibility to work shifts
 • Previous customer service experience preferred

Employment terms and conditions
 - Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
 - Rotational shifts Mondays – Fridays includes rotational public holidays as operationally required. Working hours may be subject to change depending on client requirements.
 - Training: 7 weeks (Fully Paid).
 - Probation period: 4 months
 - Health insurance benefit (Paid for by the Company)
 - Office-based, Remote position available after probationary period.
                - Own home Fibre internet line & UPS solution required for work-from-home option.